Countess Of Chester Hospital
The Countess Of Chester Health Park, Chester, Cheshire, CH2 1HJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
I attended A&E on Wednesday 13th march the staff were so kind and helpful they all deserve medals the way they cope with all situations
Visited Accident and emergency services on March 2024
Review titled Countess Of Chester Hospital
Replied on 21 March 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us and it is great to hear about your positive comments about out staff whilst you were in our A&E. We will pass this feedback on to them. -Jodie (PALS)
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Review titled Fantastic operation
Rated 5 stars out of 5
by John Hindley - Posted on 29 March 2024
Age 74 never had an operation before,I needn't have worried .The staff at the jubilee centre were all exceptional , friendly and professional . I am so pleased Thank you all
Visited General Surgery on March 2024
Review titled Countess Of Chester Hospital
Replied on 10 April 2024
Dear John, we are glad to hear that you had a really positive experience when attending our Jubilee Centre. Thank you very much for kind words, I will ensure that these are passed on to the team. Wishing you a speedy recovery. Kind Regards, Jodie (PALS)
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Review titled Amazing midwives and obstetric doctors
Rated 5 stars out of 5
by Chloe Pugh - Posted on 23 March 2024
I have just left the labour ward after being checked for reduced fetal movements. Luckily all was fine. From ringing triage to being assessed by all 3 midwives I dealt with and the doctor who reviewed me I couldn’t say thank you enough. I wasn’t made to feel silly for coming in, in fact I felt the opposite, and I left feeling very reassured. I spent a couple of hours on the monitor and the amazing doctor performed a scan for me for extra reassurance In-between the times she was in emergency theatre. I was fully informed of the plan with my care and next steps throughout my time on the ward. Myself and my partner were very well looked after and it made a scary experience a positive one. I was reassured that if I felt worried again to call straight back in, even if it is the same day. All health care professionals I dealt with went out of their way to ensure me and my baby got the best care possible and were dealt with in a compassionate manner, even during a busy time where other emergency surgeries were taking place, and I can’t stress how much of a positive experience this was. Thank you so much.
Visited Maternity services on March 2024
Review titled Countess Of Chester Hospital
Replied on 10 April 2024
Dear Chloe, we are glad to hear that you and your partner had a really positive experience when you attended our labour ward during what must have been quite a scary time. Thank you very much for your kind words, I will ensure that these are passed on to the team. Kind Regards, Jodie (PALS)
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Review titled Excellent
Rated 5 stars out of 5
by Sally - Posted on 21 February 2024
Referred to A & E by 111 service and arrived approx 2am. All staff very nice, was given a hot drink, toilet spotless and the place was kept tidy. At 7am I was admitted to ward 53. The plastic surgery doctors were superb, explained everything and cared for me exceptionally well as did all the staff on ward 53. Thank you everyone
Visited Plastic surgery on February 2024
Review titled Countess Of Chester Hospital
Replied on 07 March 2024
Hi Sally, thank you for taking the time to share your experience with us. We are happy to hear about your positive experience and we will pass this on to the Team. - Jodie (PALS)
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Review titled Waiting time at Jubilee Centre
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
Asked to arrive at 0745 for wisdom tooth removal - which was done. On first contact with medical staff - was scheduled for 1100. Why was I called in. Sat and watched other people coming and goin !!
Visited Dentistry and Orthodontics on February 2024
Review titled Countess Of Chester Hospital
Replied on 07 March 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience when you came here for your your wisdom tooth removal. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in Outpatients 1, Waiting Room 3 of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled A & E time spent waiting for a bed on a ward
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
My relative has spent five days on a trolley in the A & E ward waiting for a bed on a medical ward. Nurses change every day and it is causing an immense degree of stress to both my relative and the family. We understand there is a shortage of beds, but five days on a trolley is not acceptable when someone is ill.
Visited Accident and emergency services on January 2024
Review titled Countess Of Chester Hospital
Replied on 24 January 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience in our A&E. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in the Main Reception of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Great practice at out of hours
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2024
We were seen within half an hour of getting through via 111 for our 8 day old baby with possible stomach infection. Dr was very reassuring and thorough, empathetic and went out of her way to give extra advice. Clinic was clean, warm and welcoming
Visited General Medicine on January 2024
Review titled Countess Of Chester Hospital
Replied on 24 January 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us, and it is great to hear that you had a positive experience. I will share this with the team. -Jodie (PALS)
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Review titled Toilet
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
Feel sorry for the staff who are run off there feet and have been badly let down by the government but they should stick up for themselves and walk out as the place is a joke people in corridors for hours just left there average wait in a n e atleast 9 hours if you lucky to get in to hospital from ambulance within 2 hours to be dumped on a corridor for another 5 hours the hospital is dirty alot of foreign staff who can't speak English and are very rude .my mother went I. With infection she has dementia she tried to eave the ward was dragged by staff arm up back taken back to her bed good job I wasn't there that was ward 43 horrible place S H I T H O L E
Visited Accident and emergency services on January 2024
Review titled Countess Of Chester Hospital
Replied on 07 March 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience in relation to the care of your Mum. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in Outpatients 1, Waiting Room 3 of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Outstanding!
Rated 5 stars out of 5
by Kim Madrick - Posted on 03 January 2024
I attended A&E at this hospital on 30/12/23 due to an acute emergency situation and I can't sing the hospital's praises enough. From my arrival to discharge the staff, and the services provided, were first class. The communication between staff and arranging of procedures was quick and seamless. The staff are efficient, friendly, professional and amazing on every level. This hospital is the best example of our wonderful NHS. Thank you.
Visited Accident and emergency services on December 2023
Review titled Countess Of Chester Hospital
Replied on 24 January 2024
Hi Kim, thank you for sharing this positive feedback with us. We will be sure to pass this on to our A&E department. -Jodie (PALS)
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Review titled Head injurie
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
Waited for 5 hours with head injuries for a 1.5 years old child at night 10pm-3am. It' s totally not understand littleone sleeping on my husband arms .. not the first experience
Visited Accident and emergency services on December 2023
Review titled Countess Of Chester Hospital
Replied on 22 December 2023
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience when you came to our A&E with your child, and I am sorry to hear that this was not your first experience of this nature. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in the Main Reception of the Countess of Chester Hospital). -Jodie (PALS)
Information supplied by Countess Of Chester Hospital NHS Foundation Trust