Countess Of Chester Hospital
The Countess Of Chester Health Park, Chester, Cheshire, CH2 1HJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unhealthy surroundings
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
The medical staff were great even though we had a long wait. However they was expected. The main concern was it was Extremely dirty surroundings in the children department, sick tubs under most chairs, dirty tissues lying around, food all over the floors and chairs, blood/ food stains on the small tables, coffee cups and drinks lying around for several hours on end. Toys all over the department, looking very dirty. The toilets were overflowing with dirty nappies, and dirty tissue all over the floor, also wee all over the toilet seats and on the floor. I refused to let my daughter out her pram for these reasons. Very disappointed in the cleanliness. I arrived at around 5:30pm, and left at 1:30am, not once was anything cleaned, or rubbish removed. I had to do urine test with my daughter in an extremely dirty toilet. This really needs looking at for the health of the new born babies, toddlers and the parents.
Visited Accident and emergency services on December 2023
Review titled Countess Of Chester Hospital
Replied on 24 January 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in the Main Reception of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Outstanding, extraordinary, exceptional.
Rated 5 stars out of 5
by Edd - Posted on 28 February 2024
I chopped the end off two of my fingers with a large bench planer. Four weeks later, my daughter chopped her finger in a ladder. Both of us needed plastic surgery. The Countess of Chester plastic surgery team were absolutely outstanding. Whilst clearly busy, they were superbly efficient: incredibly skilled (at all levels), really “joined up”, and caring. A most impressive team, full of skills, working together in a way that you rarely see. The leadership is obviously outstanding. The RedBull formula 1 team of plastic surgery. I cannot rate you highly, nor thank you enough. Other aspiring teams, from all walks of life, but especially medics, should be able to see how this group works so effectively. Well done indeed 👏👏👏
Visited Plastic surgery on December 2023
Review titled Countess Of Chester Hospital
Replied on 07 March 2024
Hi Edd, Thank you for taking the time to share your experience with us. We are happy to hear about you and your daughter's positive experience and we will pass this on to the Team. Wishing you both the best for your recovery. - Jodie (PALS)
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Review titled Excellent care
Rated 5 stars out of 5
by Brian Evans - Posted on 11 November 2023
Excellent care. Friendly caring staff. All the doctors and nurses and cleaning staff and those that brought meals and drinks were all extremely helpful and friendly.
Visited Cardiology on November 2023
Review titled Countess Of Chester Hospital
Replied on 23 November 2023
Dear Brian, Thank you for taking the time to share your experience with us. We are happy to hear about your positive experience and we will pass this on to the Team. - Jodie (PALS)
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Review titled First class
Rated 5 stars out of 5
by Alan atlas - Posted on 15 May 2024
Every exercise given was spot on the girl in charge of my session new what she was doing she new what exercises was right for my problem thanks to her iam ok now thank you
Visited Physiotherapy on November 2023
Review titled Countess Of Chester Hospital
Replied on 19 June 2024
Dear Alan, Thank you for taking the time to share your experience with us. We are happy to hear about your positive experience and we will pass this on to the Team. - Jodie (PALS)
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Review titled Fantastic service
Rated 5 stars out of 5
by Elaine Keir - Posted on 24 October 2023
While visiting our son in Malpas, I took ill. I needed to go to a and e. All the staff were absolutely fantastic. Can’t thank them enough. The government need to wake up and pay all nhs staff lots more , Thank you all at Chester Hospital.
Visited Accident and emergency services on October 2023
Review titled Countess Of Chester Hospital
Replied on 30 October 2023
Hi Elaine, I'm sorry to hear that you took ill whilst visiting your son, but it's great to know that you had a positive experience in our A&E. Thank you for taking the time to let us know. I'll pass your compliments on to the team. - Jodie (PALS)
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Review titled 12 hour still waiting
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
now is been 12 hour we still waiting been in once after 8 hour and back out to waiting room now still waiting 4 hour waiting just for a blood test result for 4 hour!!? why they make peope wait I dont understand as I been in oer 100 staff inside!
Visited Accident and emergency services on October 2023
Review titled Countess Of Chester Hospital
Replied on 23 November 2023
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience and long wait times that you experienced. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment / care that we provide, and would be happy to look into this further to understand what happened. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in the Main Reception of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Waiting 20hrs
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2023
My GP told me to attend A& E,and he supplied a letter explaining I needed to be seen by cardiology. I waited from 6pm on the 4th Sep till around 4pm on the 5th sat in A & E. Terrified to use the one toilet incase someone called my name. Two young men fast asleep on the floor surrounded by spilt water. I am 78 and felt totally un cared for. Terrible experience.
Visited Accident and emergency services on September 2023
Review titled Countess Of Chester Hospital
Replied on 13 September 2023
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience from when you attended A&E. From the details you have given, I can completely understand why you had a very poor experience and why you were left feeling uncared for. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in the Main Reception of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Wonderful care and attention
Rated 5 stars out of 5
by Helen Hughes - Posted on 22 September 2023
I had a bad accident, where I broke my tibia, fibula and ankle. From all the paramedics, ambulance staff, A&E, Ward staff and Orthopaedic Surgery team, they each deserve a special mention for their care, attention and professionalism during my stay. The paramedics, ambulance staff and A&E staff ensured I felt comfortable, had pain relief and re-assurred me, in what felt like a very traumatic time. I was dealt with in a very personal professional manner. The Orthopaedic Surgery team were wonderful both in preparing me for my operation and afterwards, ensuring I knew what was going to happen and allaying any of my fears, making me feel totally relaxed. Ward 41 has the most caring, compassionate team of nurses, health care assistants, doctors, other staff etc where nothing is too much trouble. They have time to talk, care and be there for you. I thank you all truly for looking after me, making me feel cared for and confident to go home and continue my recovery. I am sincerely grateful.
Visited Orthopaedics on September 2023
Review titled Countess Of Chester Hospital
Replied on 20 October 2023
Thank you for taking the time to share your review. We are really happy to hear about your positive experience and we will pass this on to everyone who was involved in your care. Wishing you a speedy recovery. - Jodie (PALS)
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Review titled Insensitive and disorganised
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2023
I had a d&c under GA for a missed miscarriage. I was extremely nervous and distressed after suffering a late miscarriage only 10 months earlier. I arrived at 7:30am and was left to wait in the waiting room for 6 hours before being moved to a private room as I was upset. It was 9 hours before I went to theatre-in that time it was clear the department was in chaos with patients documents being mislaid and having to complete the same paper work over again. I’d waited that long I was very dehydrated which made retrieving veins distressing and painful-which brought back previous trauma. After the surgery my blood pressure was very low due to being so dehydrated and I only left the jubilee centre at 8:30pm. There was not a clear handover to the nurses of what had happened as they didn’t know if I’d had any pain relief or couldn’t tell me why my other hand had been bandaged up-the opposite one to where my cannula was. I can honestly say I wouldn’t feel safe coming back to this hospital with a future pregnancy. It really didn’t need to be this way and greater sensitivity is needed when dealing with women who’ve had miscarriages.
Visited General Surgery on August 2023
Review titled Countess Of Chester Hospital
Replied on 17 August 2023
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience when you came here for your D&C. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in the Main Reception of the Countess of Chester Hospital). -Jodie (PALS)
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Review titled Superb support
Rated 5 stars out of 5
by Ray Thomas - Posted on 30 August 2023
I attended A&E on 14th August after contacting 111. I was triaged quickly and referred to the stroke nurse. She was very helpful and arranged various tests. It was confirmed that I had has a stroke. During my short stay I was met with helpful, professional staff -and the stroke team in particular deserve a mention. At a time of some distress their care supported me and the advice and information I received regarding recovery has proved invaluable. I would like to express my gratitude to all concerned for the care given to me at that time and the continuing support organised by them for me to aid recovery.
Visited Stroke on August 2023
Review titled Countess Of Chester Hospital
Replied on 07 September 2023
Dear Ray, thank you for taking the time to share your experience in our A&E and with our Stroke Nurse. We are happy to hear about your positive experience and we will pass this on to the Team. We wish you well throughout your recovery. - Jodie (PALS)
Information supplied by Countess Of Chester Hospital NHS Foundation Trust