Countess Of Chester Hospital
The Countess Of Chester Health Park, Chester, Cheshire, CH2 1HJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Professional and friendly practice
Rated 5 stars out of 5
by Elizabeth Lloyd - Posted on 24 April 2024
I would specifically like to thank the Breast Specialist Nurse for her professional, caring and supportive help to me yesterday. She was a credit to the NHS.
Visited Breast Surgery on April 2024
Review titled Countess Of Chester Hospital
Replied on 19 June 2024
Dear Elizabeth, Thank you for taking the time to share your experience with us. We are happy to hear about your positive experience and we will pass this on to the Team. - Jodie (PALS)
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Review titled NHS may be struggling but…
Rated 5 stars out of 5
by Liz Swift - Posted on 02 April 2024
My 101 year old mother spent about 7.5 hours in the A & E department after causing concern with her doctor. I was made welcome in the ambulance and on arrival and my mother treated with respect and sensitivity The NHS is truly struggling but do not blame the staff. From paramedic to porter from doctor to drinks trolley lady you were wonderful. My mother was treated with patience, kindness and professionalism. The department was very busy but the staff were patient and courteous to everyone. Assessing and treating patients in corridors is not ideal but these fantastic people made it work. You’ve always had my respect but the hands on staff have to be seen to be believed. Thank you Countess of Chester A & E for treating an elderly lady with dignity and giving a frightened lady the time. She returned happily to her care home and I was left feeling humbled by these overworked, underpaid amazing people.
Visited Accident and emergency services on April 2024
Review titled Countess Of Chester Hospital
Replied on 10 April 2024
Dear Liz, we are glad to hear that both you and your mother had a really positive experience when attending our A&E. Thank you very much for your kind words, I will ensure that these are passed on to the team. Kind Regards, Jodie (PALS)
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Review titled A positive experience
Rated 4 stars out of 5
by Robert - Posted on 11 April 2024
Following a very good appointment at the respiratory dept where we were greeted by all staff positively and professionally. The Dr was very professional and diligent in his consultation and looked not just at the main problem but looked at the bigger picture holistically . He had red flagged a ct scan , despite concern and anxiety I was extremely grateful as within days I was referred to endoscopy suite where again I received positive treatment from state to finish . Thanks to this positive treatment I was reassured nothing sinister was present . We hear so much negativity about the NHS so thought I would write to give everyone some positive feed back . Thanks to all concerned . Keep it up and thanks it really does make a difference to be listened and cared for with compassion and empathy .
Visited Respiratory Medicine on April 2024
Review titled Countess Of Chester Hospital
Replied on 16 April 2024
Dear Robert, Thank you for taking the time to share your experience with us following your respiratory appointment, especially in relation to how the Dr reviewed you holistically and was able to put you at ease. We are happy to hear about your positive experience and we will pass this on to the Team. - Jodie (PALS)
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Review titled Made a bad day a little easier
Rated 5 stars out of 5
by Kirsty C - Posted on 22 April 2024
When your child has an accident in school it's just the worst feeling and then coupled with let's go sit in A&E for six hours just adds to the pain of seeing your child hurt. Well I attended with my son 22.04 and was in and out it 40 minutes! We first attended A&E seen in 10 mins and sent through to minor injuries where someone was already waiting for us to have my son's chin cleaned and glued very quickly and helped my son because super brave. Then because we where so quick my lift wasn't available yet so I was let back inside to sit in as the cold wind was nipping my son's fresh injury. Honestly turned a terrible day alot better. Thank you NHS so many under valued staff. Thank you to everyone that helped us today. You are all amazing.
Visited Accident and emergency services on April 2024
Review titled Countess Of Chester Hospital
Replied on 23 April 2024
Dear Kirsty, Thank you for taking the time to share your experience in A&E with us. We are happy to hear about your positive experience and we will pass this on to the Team. Wishing your son a speedy recovery. - Jodie (PALS)
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Review titled Wonderful staff
Rated 5 stars out of 5
by Mrs Eileen Clark - Posted on 12 March 2024
Arrived at g11 for ctc scan, welcoming staff everything explained clearly. I was nervous of the procedure but totally re-assured by the kindness of the nurses and ancilliary staff. The procedure was slightly uncomfortably, this I expected the after care was amazing. I am home and must thank all the staff on duty today. The nhs does not always get good reviews, my experience today was beyond excellent. Please publish this review and a give the staff a big thank you from me. Eileen
Visited Gastrointestinal and Liver services on March 2024
Review titled Countess Of Chester Hospital
Replied on 21 March 2024
Dear Eileen, Thank you for taking the time to share your feedback with us. It is great to hear about your positive experience in G11 during your scan and the high quality after care you were given. We will pass this feedback onto the team. -Jodie (PALS)
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
I attended A&E on Wednesday 13th march the staff were so kind and helpful they all deserve medals the way they cope with all situations
Visited Accident and emergency services on March 2024
Review titled Countess Of Chester Hospital
Replied on 21 March 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us and it is great to hear about your positive comments about out staff whilst you were in our A&E. We will pass this feedback on to them. -Jodie (PALS)
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Review titled Fantastic operation
Rated 5 stars out of 5
by John Hindley - Posted on 29 March 2024
Age 74 never had an operation before,I needn't have worried .The staff at the jubilee centre were all exceptional , friendly and professional . I am so pleased Thank you all
Visited General Surgery on March 2024
Review titled Countess Of Chester Hospital
Replied on 10 April 2024
Dear John, we are glad to hear that you had a really positive experience when attending our Jubilee Centre. Thank you very much for kind words, I will ensure that these are passed on to the team. Wishing you a speedy recovery. Kind Regards, Jodie (PALS)
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Review titled Amazing midwives and obstetric doctors
Rated 5 stars out of 5
by Chloe Pugh - Posted on 23 March 2024
I have just left the labour ward after being checked for reduced fetal movements. Luckily all was fine. From ringing triage to being assessed by all 3 midwives I dealt with and the doctor who reviewed me I couldn’t say thank you enough. I wasn’t made to feel silly for coming in, in fact I felt the opposite, and I left feeling very reassured. I spent a couple of hours on the monitor and the amazing doctor performed a scan for me for extra reassurance In-between the times she was in emergency theatre. I was fully informed of the plan with my care and next steps throughout my time on the ward. Myself and my partner were very well looked after and it made a scary experience a positive one. I was reassured that if I felt worried again to call straight back in, even if it is the same day. All health care professionals I dealt with went out of their way to ensure me and my baby got the best care possible and were dealt with in a compassionate manner, even during a busy time where other emergency surgeries were taking place, and I can’t stress how much of a positive experience this was. Thank you so much.
Visited Maternity services on March 2024
Review titled Countess Of Chester Hospital
Replied on 10 April 2024
Dear Chloe, we are glad to hear that you and your partner had a really positive experience when you attended our labour ward during what must have been quite a scary time. Thank you very much for your kind words, I will ensure that these are passed on to the team. Kind Regards, Jodie (PALS)
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Review titled Excellent
Rated 5 stars out of 5
by Sally - Posted on 21 February 2024
Referred to A & E by 111 service and arrived approx 2am. All staff very nice, was given a hot drink, toilet spotless and the place was kept tidy. At 7am I was admitted to ward 53. The plastic surgery doctors were superb, explained everything and cared for me exceptionally well as did all the staff on ward 53. Thank you everyone
Visited Plastic surgery on February 2024
Review titled Countess Of Chester Hospital
Replied on 07 March 2024
Hi Sally, thank you for taking the time to share your experience with us. We are happy to hear about your positive experience and we will pass this on to the Team. - Jodie (PALS)
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Review titled Waiting time at Jubilee Centre
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
Asked to arrive at 0745 for wisdom tooth removal - which was done. On first contact with medical staff - was scheduled for 1100. Why was I called in. Sat and watched other people coming and goin !!
Visited Dentistry and Orthodontics on February 2024
Review titled Countess Of Chester Hospital
Replied on 07 March 2024
Dear Anonymous, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience when you came here for your your wisdom tooth removal. From the details you have given, I can understand why you have been left feeling disappointed. We seek to learn from concerns to improve the treatment and care that we provide. I will share your feedback with the service and I can assure you that your experience will help us to improve. Should you wish to discuss your concern with us further, please reach out to the PALS team. You can do so via telephone on either 01244 366066 or freephone 0800 195 1241 (option 2), email via: cochpals@nhs.net, or alternately you can call into our PALS office to speak with one of our advisors (opening hours are Monday to Friday between 09:30-16:30; they are situated in Outpatients 1, Waiting Room 3 of the Countess of Chester Hospital). -Jodie (PALS)
Information supplied by Countess Of Chester Hospital NHS Foundation Trust