Countess Of Chester Hospital
The Countess Of Chester Health Park, Chester, Cheshire, CH2 1HJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Discusting
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
Cattle would have been treated better! I understand waiting times but 7 hours and still not even being triaged. Had to argue for calpol for a child with an extremely high temp and ended up going to the shop to get our own. Zero communication . Left in a waiting room with no access to food or water no seating as minimal chairs old food and wrappers all over the floor spilt drinks everywhere and people having to sit on the floor around it. No excuse for this. Can't even blame under staffing as someone let slip that they were actually over staffed that night.
Visited Accident and emergency services on December 2022
Countess Of Chester Hospital has not yet replied.
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Review titled Excellent care received
Rated 5 stars out of 5
by Georgina White - Posted on 29 December 2022
I would like to show my appreciation & also gratitude, l attended ENT appointment on the 29/12/2022, the doctor l saw was very professional with a respectful very caring manner. I felt very at ease with the ENT doctor, l was informed from start to finish regarding my treatment, also what l was to expect with regards further follow up appointments & procedures. So Thank you very much.
Visited Ear, Nose & Throat on December 2022
Countess Of Chester Hospital has not yet replied.
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Review titled Efficient and thoughtful (phlebotomy department)
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I attended the hospital for a blood test in November as I was struggling to get an appointment with my GP at a convenient time and it was an excellent experience. As soon as I sat down in the waiting area, I was called in for my appointment. When I told the nurse I would be looking the other way when the needle went in, she asked if I was likely to faint. I advised no, I just needed to look the other way but she pulled the curtain across so I couldn't see the blood being taken in the other cubicle. When I asked what my blood was being tested for, she was more than happy to go through everything. Efficient and thoughtful, I was in an out of my appointment in five minutes.
Visited Don't know on November 2022
Countess Of Chester Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Maureen lunt - Posted on 01 December 2022
Mum attended the eye clinic today. Everyone we meet from nursing staff to the doctor was extremely Professional, kind and made our visit as stress free an experience as is possible. Everyone treated my mum with utter kindness and concern. Thank you so much. What a team.
Visited Ophthalmology on November 2022
Countess Of Chester Hospital has not yet replied.
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Review titled Amazing care all round
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
I visited labour ward and teh antenatal day unit today as an unplanned attendance because I developed some abnormal Symptoms in my pregnancy. I was admitted efficiently and was made to feel very welcome by every staff member I encountered. They started investigations within 5 minutes. I was given a glass of water, cup of tea, packet of biscuits and even offered lunch! I was investigated thoroughly by professional and compassionate staff who made me feel like nothing was too much to ask for. I have been more than reassured that my baby is healthy and happy. I was given appropriate treatment and discharged with appropriate management and follow up plan very efficiently. I cannot praise the staff enough. Despite being extremely busy they all did a fantastic job and are representing obstetrics and gynaecology department as well as the hospital as a whole to an extremely high standard. Thank you to all involved in antenatal day unit and labour ward…including reception staff, all clinical and non-clinical staff I was attended to by. You are all doing an amazing job and deserve to be commended for that.
Visited Obstetrics And Gynaecology on November 2022
Countess Of Chester Hospital has not yet replied.
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Review titled Amazing care all round
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
I visited labour ward and teh antenatal day unit today as an unplanned attendance because I developed some abnormal Symptoms in my pregnancy. I was admitted efficiently and was made to feel very welcome by every staff member I encountered. They started investigations within 5 minutes. I was given a glass of water, cup of tea, packet of biscuits and even offered lunch! I was investigated thoroughly by professional and compassionate staff who made me feel like nothing was too much to ask for. I have been more than reassured that my baby is healthy and happy. I was given appropriate treatment and discharged with appropriate management and follow up plan very efficiently. I cannot praise the staff enough. Despite being extremely busy they all did a fantastic job and are representing obstetrics and gynaecology department as well as the hospital as a whole to an extremely high standard. Thank you to all involved in antenatal day unit and labour ward…including reception staff, all clinical and non-clinical staff I was attended to by. You are all doing an amazing job and deserve to be commended for that.
Visited Obstetrics And Gynaecology on November 2022
Countess Of Chester Hospital has not yet replied.
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Review titled Uncomfortable to witness
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2022
I attended for an appointment at the hospital recently. I was called in to my appointment by the doctor and it was immediately clear they were unhappy about having to come and get me, as on walking to the doctors office, they stopped, turned around and walked back to tell a nurse 'I have got the patient myself.' Whether this 'telling off' was justified or not I do not know but I felt mortified watching it play out. If the nurse had failed in her duty, maybe it was something that needed to be said but did it really need to be pointed out in front of a patient? Better maybe saved for a quiet chat or an appraisal?
Visited Don't know on November 2022
Countess Of Chester Hospital has not yet replied.
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Review titled Friendly and attentive staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I had an excellent experience when birthing my baby at the Countess in November 22. I had asked for a pool room as I wanted a water birth, and the facilities and cleanliness of the room were excellent. I had at least one midwife with me at all times and they were all so kind, supportive and friendly. I will be forever grateful. When my labour was not progressing as quickly as hoped, I was transferred to the labour ward. A doctor came in to see me almost immediately after arrival, carried out a scan within minutes and said he would come back after 15 minutes if I had not progressed. He came back as promised but the baby was nearly born at that stage and there was no need for further intervention. I had a two night stay on the post natal ward and the staff here were equally as brilliant. I required quite a lot of support with breastfeeding and I felt that support was available on tap. No question was too silly. If I required paracetamol, it was there within minutes. The staff bend over backwards for their patients, despite the challenges they face. Thank you for the excellent service you provide. I hope this feedback gets passed to the department and wish there was a way I could thank the midwives personally. This level of service, and attentiveness by staff, really makes such a difference to women at a time when they are feeling so vulnerable.
Visited Maternity services on November 2022
Countess Of Chester Hospital has not yet replied.
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Review titled Helpful staff
by JMA - Posted on 30 November 2022
I just wanted to highlight the excellent help I got from the dieticians at Countess of Chester hospital. I have a transgastric feeding peg which I unexpectedly had an issue with while I am down in Chester on holiday from Scotland. I knew I needed a replacement tube to insert to keep my tract open until returning home and getting a new tube fitted. I called the reception who were very helpful and put me through to the dieticians. After me explaining the situation the nurse I spoke to knew exactly what I needed (despite my babbling trying to explain) she was in a meeting but took my details and said she would call me back in the afternoon. True to her word she called me back, had managed to source me a temporary peg and even went out of her way to ask if I needed her to fit it for me. This maybe sounds like a really small and simple thing to help with, but for me it has meant I can stay for the remainder of my holiday and given the impact having a peg has on my life this really has meant a lot to me. Sorry I didn’t catch the dietician's name but hopefully she will see this and know how thankful I am for her help.
Visited November 2022
Provided by Care opinion
Countess Of Chester Hospital has not yet replied.
Information supplied by Countess Of Chester Hospital NHS Foundation Trust