Croydon University Hospital
530 London Road, Thornton Heath, Surrey, CR7 7YEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Blood Test Team
Rated 3 stars out of 5
by Anonymous - Posted on 13 July 2023
Today I was asked to go for a blood test and when I arrived there were no appointments available. The team were overwhelmed with requests but were polite and helpful to everyone, despite the intense pressure they were under. Thank you.
Visited Don't know on July 2023
Croydon University Hospital has not yet replied.
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Review titled Exception Duty of Care - Healthcare at its best
Rated 5 stars out of 5
by Deborah Guilford - Posted on 29 June 2023
Having been referred to A&E today by my GP I would like to thank everyone involved from admission to discharge for the thoroughly exceptional duty of care shown by all the staff involved particularly the ED doctor that carried out numerous tests and examinations to ensure my health condition was not in any danger ; apart from the long wait to see each department ; once I was seen each department showed complete compassion and concern and duty of care in addressing my medical issues; from start to finish- I would like to take this opportunity in thanking each and everyone involved and to commend them for their care and attention shown , thank you everyone who was involved and on duty on Wednesday 28th June 2023; from 13-30 pm to 18.30 pm, your services were greatly appreciated in resolving my medical issues. Many thanks and kindest regards Mrs Deborah Guilford
Visited Accident and emergency services on June 2023
Croydon University Hospital has not yet replied.
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Review titled Excellent and caring staff
Rated 5 stars out of 5
by shirene Tahir - Posted on 03 June 2023
Our son was seen by accident and emergency staff and broken arm put in a cast by amazing staff. Following day had an opwration again by professional staff supported by play team nurse. The after care by another nurse was amazing. We really were so greatful for the care our son received from the diffrent departments from the minute we arrived until his discharge.
Visited Children's & Adolescent Services on June 2023
Croydon University Hospital has not yet replied.
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Review titled Excellent and rapid treatment
Rated 5 stars out of 5
by Gary White - Posted on 04 June 2023
I presented with Asthma, was triaged, examined by a Dr and on a nebuliser within 10 minutes. Bloods taken, had a chest x-ray and was re-examined and discharged with appropriate antibiotics. Excellent care throughout.
Visited Accident and emergency services on June 2023
Croydon University Hospital has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Angela - Posted on 21 June 2023
I have an outstanding service from the orthopedic team I was seen by the surgeon this morning who gave me a steroid injection which actually fixed my broken shoulder in December thank you
Visited Orthopaedics on June 2023
Croydon University Hospital has not yet replied.
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Review titled Great Team
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
I recently had a back molar removed, I am very anxious but opted to have it taken out under local anaesthetic rather than wait for general. on the day I was obviously nervous and scared but the team of 3 ladies put me at ease, I was made aware of what was happening and told what to expect. I was shaking so bad at one point one of the assisting dental nurses rubbed my temples and spoke to me calmly, it really did help. I think this department is great, from my first consultation up to the extraction I felt like I was a priority and not just a number. This team of ladies specifically deserve a medal for patient skills.
Visited Oral and Maxillofacial Surgery on June 2023
Croydon University Hospital has not yet replied.
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Review titled Excellent treatment from a kind and caring team
Rated 5 stars out of 5
by Lynnda Robson - Posted on 19 September 2023
My GP found a lump in my right breast in March 2023 and referred me to CUH Breast Cancer Unit. I saw a consultant within two weeks, who found another lump in my left breast and sent me for mammograms, uItrasounds and biopsies at the in-house Bradbeer Breast Cancer Unit. I was then referred to a consultant breast surgeon, had further MRI’s and opted for a bilateral lumpectomy, rather than a mastectomy, which was carried out in June 2023. The surgeon, her team and the Macmillan nurses were always kind, efficient, knowledgeable, helpful and took time to explain everything to me and discuss the best way forward throughout the whole process of around 20 appointments for various investigations. The surgeon did an excellent job during the operation and I had very little pain afterwards and was up and about within three days. Unfortunately during this operation she found a ‘suspicious nodule’ which turned out to be malignant and I had further surgery on my right breast in July. I cannot speak too highly of the treatment I received throughout from all the wonderful staff at CUH. The ladies who staff the Bradbeer Unit and dealt with my scans, mammograms and biopsies were likewise always kind, cheerful and encouraging and the ward nurses who looked after my post-operative care also went the extra mile to make me comfortable. I am now scheduled for two weeks radiotherapy at the Royal Marsden in Sutton which should be the last stage in my treatment.
Visited Breast Surgery on June 2023
Croydon University Hospital has not yet replied.
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Review titled A&E visit for a 101-year-old
Rated 4 stars out of 5
by Tom Griffiths - Posted on 25 May 2023
Our 101 year old aunt needed to be checked following a minor fall. She was brought in by ambulance from her care home, and family joined her a bit later. She was checked over in Majors (room 27) and treated very kindly by her allocated nurse, and the two doctors she saw. She had a CT scan and a separate x-ray, both by the same technician, again charmingly handled. All medical staff and porters were extremely gracious and kind, and she wants us to pass on her heartfelt thanks. It was a bit difficult waiting between procedures sometimes, but she felt safe at all times. Very well done.
Visited Accident and emergency services on May 2023
Croydon University Hospital has not yet replied.
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Review titled Great team at coulsdon clinic
Rated 5 stars out of 5
by Maxine - Posted on 17 May 2023
I had a BCC removed from my cheek yesterday. The surgeon and his team made me feel very relaxed and staff very easy to talk to. The whole experience from the staff that dealt with me was excellent, I would like to thank them all for making my visit very comfortable.
Visited Don't know on May 2023
Croydon University Hospital has not yet replied.
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Review titled Excellent treatment from a kind and caring team
by Anonymous - Posted on 23 August 2023
My GP found a lump in my right breast in March 2023 and referred me to CUH Breast Cancer Unit. I saw a consultant within two weeks, who found another lump in my left breast and sent me for mammograms, uItra-sounds and biopsies at the in-house Bradbeer Breast Cancer Unit. I was then referred to a consultant breast surgeon, had further MRI’s and opted for a bilateral lumpectomy, rather than a mastectomy, which was carried out in June 2023. The surgeon, her team and the Macmillan nurses were always kind, efficient, knowledgeable, helpful and took time to explain everything to me and discuss the best way forward throughout the whole process of around 20 appointments for various investigations and treatment. The surgeon did an excellent job during the operation and I had very little pain afterwards and was up and about within three days. Unfortunately during this operation she found a ‘suspicious nodule’ which turned out to be malignant and I had further surgery on my right breast in July. I cannot speak too highly of the treatment I received throughout from all the wonderful staff at CUH. The ladies who staff the Bradbeer Unit and dealt with my scans, mammograms and biopsies were likewise always kind, cheerful and encouraging and the ward nurses who looked after my post-operative care also went the extra mile to make me comfortable. I am now scheduled for two weeks radiotherapy at the Royal Marsden in Sutton which should be the last stage in my treatment.
Visited May 2023
Croydon University Hospital has not yet replied.
Information supplied by Croydon Health Services NHS Trust