Cumberland Infirmary
Newtown Road, Carlisle, Cumbria, CA2 7HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care and outstanding staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Currently receiving care on Aspen ward been here nearly 2 weeks every staff member on this ward is amazing, caring brilliant people.
Visited General Surgery on June 2023
Review titled Cumberland Infirmary
Replied on 19 June 2023
Dear patient Thank you for taking the time to share your feedback relating to staff on Aspen Ward whilst you have been an inpatient. It is lovely to read that the staff are amazing, caring and brilliant. I have shared your feedback with the ward manager and the matron for Aspen with a request to share your feedback with the ward staff team. Take care Sylvia Patient Experience Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Mike Sales - Posted on 06 May 2023
Having been 'urgently referred' to the Ophthalmic Department at Cumberland Infirmary by my G.P. I received an appointment within 48 hours. On attending this appointment and, having only recently moved to the area, the treatment that I received was excellent. Although the department had no history of my visual impairment (I have been sight-impaired since birth) I was given the time and courtesy to fully explain my situation. I was also given extremely valuable information as to the nature of my current issue and immediate remedial care. The need for a follow-up appointment with a specialist in retinal issues was discussed and this has now been arranged much faster than I was expecting given previous experience when living in London. Both myself and my wife would like to thank the Nurse Specialist for the professionalism, help and empathy shown.
Visited Ophthalmology on May 2023
Review titled Cumberland Infirmary
Replied on 09 May 2023
Dear Mr Sales Thank you for taking the time to share with us your experience of our Ophthalmology Department following your urgent referral. I will record and share your feedback with the Sister for the department and she will ensure it is shared with staff involved in your care. I am pleased to read that your appointment was so thorough and you were given the time to share your history. Take care Sylvia Patient Experience Manager
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2023
Asked why I am in A&E, rubbish all over the floor, prisoner swearing in reception despite the attempts of the police to calm him, three hours sitting in reception in significant pain with no treatment. I am NHS but was ashamed to be associated with the NHS throughout this traumatic experience.
Visited Accident and emergency services on May 2023
Review titled Cumberland Infirmary
Replied on 09 May 2023
Dear Anonymous Thank you for taking the time to share your feedback relating your recent attendance at A&E. I am really sorry to read how negative your experience was. This is not how we want our patients to feel when they have accessed any of our services. If you would like to speak to the A&E Matron about your experience please contact our Patient Advice & Liaison Service (PALS) who can provide you with some support to do this. PALS can be contacted via phone - 01228 814 008 or 01946 523 818 or you can email PALS@ncic.nhs.uk Take care Sylvia Atherton Patient Experience Manager
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Review titled Excellent Care
Rated 4 stars out of 5
by Michael Thompson - Posted on 01 May 2023
I was in A&E and Larch AMU for 2 nights recently. Excellent care. Every Doctor Nurse and member of staff couldn’t have been more efficient and helpful. Thank you.
Visited Accident and emergency services on April 2023
Review titled Cumberland Infirmary
Replied on 02 May 2023
Dear Michael Thank you for taking the time to share your feedback relating to your recent attendance to A&E and your stay on our Acute Medical Unit (Larch A). I have shared your feedback with the matron with a request for her to share with the staff teams. I hope you remain well following your discharge. Take care Sylvia Patient Experience Manager
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Review titled Brilliant people and a great outcome
Rated 5 stars out of 5
by Christopher Orr - Posted on 12 April 2023
I visited the Ophthamology department yesterday (11.4.23) at Carlisle Hospital to have YAG laser capsies treatment in both eyes. The Sister and her colleague were fantastic - making the whole event much better than I'd imagined in the days before. Thankyou to them both. (sorry I cant give their names but this website doesn't allow this - I can't understand why)
Visited Ophthalmology on April 2023
Review titled Cumberland Infirmary
Replied on 13 April 2023
Good morning Mr Orr Thank you for your feedback relating to your visit to our Ophthalmology Department. I have recorded your feedback and shared it with the Sister for the department. Take care Sylvia Patient Experience Manager
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Review titled Labour and delivery/maternity unit
Rated 5 stars out of 5
by Sara - Posted on 13 April 2023
I gave birth last week in the labour and delivery unit at The Cumberland infirmary and it changed my view on staying in hospital. I was very anxious having never been in hospital before for more than just an ultrasound. The maternity/labour and delivery team was absolutely amazing and made both me and my partner feel so very reassured and well taken care of. It was a hard long labour process but because of the care and kindness of all the staff and their empathy towards our situation we were made to feel calm and empowered at such a stressful time. We really felt that the team had our best interest and clearly explained everything that was happening during our labour and birth and talked us through options and choices we had which made us feel in control of the whole experience. The support after was equally kind and dignified. Our hospital stay is an experience we both look back on extremely positive and I can’t thank the department enough for that.
Visited Don't know on April 2023
Review titled Cumberland Infirmary
Replied on 14 April 2023
Good morning Sara Thank you for taking the time to share your experience on your recent birth and stay on our maternity / labour ward. I am pleased to read that your experience was so positive. I have shared your feedback with the Maternity Matron who will share it with the staffing team. I hope you and your new baby are doing really well. Take care Sylvia Patient Experience Manager
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Geraldine Robson - Posted on 02 June 2023
I recently needed treatment at the Cumberland Infirmary in Carlisle. I attended my GP and was given an 2 week urgent referral to the Gynaecology Dept. My Out Patient appointment was efficient, on time and extremely well managed. From there I was referred for a surgical procedure which was performed as a day case. The whole experience from entering the Elective Care Suite, my trip to the operating theatre and my period of recovery was exceptional. All staff were friendly but professional, knowledgeable, and very caring. They all made the whole experience much less traumatic than it could have been. The Gynaeology Department is run exceptionally well and I would not hesitate to recommend it. Thank you to all for such wonderful care.
Visited Gynaecology on April 2023
Review titled Cumberland Infirmary
Replied on 05 June 2023
Dear Ms Robson Thank you for taking the time to share your feedback on your recent experience with the Trust's women's outpatients gynaecology department and the elective care suite. It must have been a worrying time for you; I am pleased to read that the staff have made the whole experience less traumatic for you. I hope you are recovering well. Take care Sylvia Patient Experience Manager
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Review titled Absolutely fantastic staff
Rated 5 stars out of 5
by Lydia - Posted on 23 April 2023
I attended the acute medical unit via an emergency GP referral. All staff could not have been more brilliant, from the ladies at reception on arrival to the medical staff. I was given my own room immediately as I was struggling with bright lights- I was constantly updated with the doctors thoughts and assessments as well as being provided with information on next steps and timings. I was admitted on to larch ward as I had meningitis and the staff there were fantastic. I was treated with compassion and care. Every effort was taken to make me as comfortable as possible. Everywhere was very clean and tidy. The staff were all cheery and friendly. I cannot overstate how fantastic the staff are. On discharge, the doctor came to visit me and walked me through what had happened whilst at the hospital, which I really appreciated. Thank you so much. You all work so hard, and I am so grateful for your care, attention and expertise.
Visited Accident and emergency services on March 2023
Review titled Cumberland Infirmary
Replied on 25 April 2023
Good Morning Lydia Thank you for taking the time to share the feedback on your recent experience of our Acute Medical Unit and Larch Ward. Your feedback has been recorded and shared with the matron's for both services. I am pleased to read your feedback on the nursing and medical staff, which I am sure they will appreciate. I hope you have made a full recovery. Take care Sylvia
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Review titled Thank you A&E staff!
Rated 5 stars out of 5
by Erica Carfoot - Posted on 21 March 2024
Having had accident on the evening of Wednesday 13 whilst on holiday in Cumbria, I had excellent response from the ambulance service who delivered me to the Carlisle accident and emergency unit Having waited my turn to be seen it was all go! Staff extremely efficient and friendly. They realigned my 3x fractured ankle and put it in a temporary cast allowing me to return home down south to have the required surgery. Excellent service! Many thanks to all on duty that night and following morning.
Visited Accident and emergency services on March 2023
Review titled Cumberland Infirmary
Replied on 26 March 2024
Dear Ms Carfoot Thank you for taking the time to share your feedback relating to your recent attendance at our A&E Department following your accident whilst on holiday. Your feedback has been recorded and shared with the A&E Matron for her to share with her staff team. I hope your surgery has taken place and you are recovering well. Take care Sylvia Patient Experience Manager
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Review titled Excellent ultrasound
Rated 4 stars out of 5
by M Anderson - Posted on 12 March 2023
Just wanted to flag the excellent Ultrasound service I had on Sunday 12th March at 8am. I’ve had many an ultrasound during the last 10 year of illness, but the staff member made this the best experience ever. He was super knowledgeable, took me through the scan as it was progressing so I could see what he was reviewing & was both professional & put me at ease. Probably my best Ultrasound experience to date so wanted to feedback the great service, especially during an 8am Sunday appointment.
Visited Don't know on March 2023
Review titled Cumberland Infirmary
Replied on 13 March 2023
Dear M Anderson Thank you for taking the time to share your feedback relating to your ultrasound appointment on Sunday 12 March. It is really nice to read your feedback regarding the member of staff which I will ensure is recorded and shared with them. Thank you once again take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust