Cumberland Infirmary
Newtown Road, Carlisle, Cumbria, CA2 7HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endoscopy Service Excellent
Rated 5 stars out of 5
by Fred Ruddick - Posted on 15 February 2023
Attended today feeling a bit anxious, however from beginning to end the staff were organised, professional and caring. The system flowed effortlessly with each staff member knowing their role, and a clear sense of teamwork. All the staff I encountered explained procedures in understandable terms and were reassuring. The consultant and his team helped me through the procedure in a compassionate manner, supportive when it was a bit challenging. The student nurse on duty was also impressive in her relationships with patients, and a credit to the unit, and a product of qualified staff guidance. Please let the endoscopy team have a copy of this communication as NHS staff deserve positive feedback during such challenging times. Regards Fred Ruddick
Visited Gastrointestinal and Liver services on February 2023
Review titled Cumberland Infirmary
Replied on 16 February 2023
Dear Mr Ruddick Thank you for taking the time to share feedback on your recent endoscopy experience. As you rightly say, it can be a very anxious experience for those who attend, and from your reading your feedback all the staff were caring. I will share your feedback with the staff on the Endoscopy Unit. Take care Sylvia Patient Experience Manager
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Review titled Caring and professional care
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
I brought my elderly mother into A and E after she had fallen downstairs. She was assessed and treated within 3 hours and all of the staff were exceptionally kind to her and very professional in their approach. Very impressed overall with my mother's treatment.
Visited Accident and emergency services on February 2023
Review titled Cumberland Infirmary
Replied on 07 March 2024
Thank you for taking the time to share your feedback relating to your mother's recent A&E attendance. I am sorry to read of your mother's fall. Your feedback will be recorded and shared with the A&E staff team. I hope your mother has made a full recovery from her fall. Take care Sylvia Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by Andrew James Johnstone - Posted on 12 February 2023
Attended day surgery unit Saturday 11th February for gallbladder removal. Arrived in unit 8am they checked blood pressure etc went through paperwork I was third gallbladder on the list was taken to theatre upstairs around 9.35am. Got changed into my gown out belongings in a bag Dr inserted a cannula taken into theatre ,very busy day literally one in and one out the previous patient was still in theatre when I was getting changed. Taken into theatre they re check the paperwork name ,allergies type of operation , permission etc etc. Anaesthetist says lie on table relax ,oxygen mask on ,injection of anaesthetic in the hand Dr says don't worry we'll take.....and that was all I heard ,started coming round in the recovery room an hour or so later. Plenty staff around I was pretty fuzzy for a few minutes then regained proper consciousness stayed there 15 minutes or so . They check blood pressure asked if I was in pain put dressings on my wounds Taken on trolley back to the day surgery arrival on ground floor stayed on the trolley maybe 20 minutes given some toast and a coffee. Then they get you out the trolley dressed and into a chair . They get you to go to the bathroom as you have to be able to pee before you can go home. Took blood pressure again got pain medication to take home final bits of paperwork . They said I could call my wife to come and collect me around 1.30pm ,she was just finishing work and collected me around 2.45pm. Day after now I'm a bit tender but loads of folks worse off than me. I'm very grateful to all the staff involved in my care and can't praise or thank them enough. I have no doubt others will have had different experiences but I can only comment for myself. Thanks again to all. Andrew Johnstone
Visited General Surgery on February 2023
Review titled Cumberland Infirmary
Replied on 14 February 2023
Dear Mr Johnstone Thank for your taking the time to share your feedback regarding your recent gallbladder removal operation, and thank you for the full detail of your experience and the praise for all the staff. Your feedback has been recorded and will be shared with the staff team at the Day Surgery Unit at the Cumberland Infirmary. I hope you have been taking it easy and you are recovering well from your operation. take care Sylvia Patient Experience Manager
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Review titled Excellent service from NHS
Rated 5 stars out of 5
by Peter Cartmell - Posted on 23 January 2023
This was my first time in hospital. The pre assessment appointment was very efficient. The videos on NHS Lifebox were very informative and useful. On the morning of the surgery I was invited in early due to a cancellation. The whole process was well organised and efficient. All staff were welcoming and friendly. My operation was a gall bladder removal by key hole surgery. I also had issues with a hernia and I was delighted when told that they had also "repaired" my hernia. They and I was delighted to have 2 opertions in 1. We live approx 1.5 hours away from the hospital. The staff kept in contact with my wife who was "killing time" in Carlisle with progress and time I would be released. I know I should not include names but my operation took place at the Elective Care Suite/theatre on the 21/01/2023.
Visited General Surgery on January 2023
Review titled Cumberland Infirmary
Replied on 31 January 2023
Dear Mr Cartmell Thank you for taking the time to share your feedback relating to your recent pre assessment, lifebox and your gallbladder operation (and the bonus hernia repair) at the Elective Care Suite, Cumberland Infirmary. Your feedback has been recorded and it will be shared with the teams you had contact with. I hope you are recovering well from your surgery and you are still taking it easy. Take care Sylvia Patient Experience Manager
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Review titled Absolutely brilliant department!
Rated 5 stars out of 5
by Gill Slessor - Posted on 16 February 2023
I have been having treatment at the Cumberland Infirmary for an ongoing eye problem since the beginning of December. Every single member of the department I have come into contact with since my first visit has been supportive, caring and professional. The whole ophthalmology team obviously work well with each other - every one of them is reassuring, friendly, efficient and demonstrate great teamwork. Huge thanks to them all…
Visited Ophthalmology on January 2023
Review titled Cumberland Infirmary
Replied on 17 February 2023
Dear Ms Slessor Thank you for taking the time to share your experience of our Ophthalmology Department, which I have recorded and shared with the Sister and Matron for the Department. I hope your ongoing eye problem has been improving with treatment you have received. Take care Sylvia Patient Experience Manager
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Review titled Well looked after
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
I was in a&e for 9 hours with my mam yesterday after she had fallen down the stairs. I was so impressed with the thorough investigations and the kindness of each staff member we spoke to despite the department being extremely busy and the pressure they are working under they were fantastic. Lots of moans and groans coming from the waiting room due to the waiting time to see a consultant which was disheartening when you could see how hard the staff were working. You are all a credit to the NHS.
Visited Accident and emergency services on January 2023
Review titled Cumberland Infirmary
Replied on 18 January 2023
Dear Anonymous Thank you taking the time to share your feedback relating to your mam's recent attendance at our A&E Department at the Cumberland Infirmary. I am sorry to read of your mam's fall down the stairs and I hope she hasn't suffered any serious injuries. This must have been such a worry for you. Thank you for being so understanding of the pressures we are currently dealing with. I will share your feedback with the A&E Matron and Sisters. I hope your mam makes a quick recovery. Take care Sylvia Patient Experience Manager
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Review titled Maternity & women’s outpatients
Rated 5 stars out of 5
by Danielle Clarke - Posted on 04 January 2023
I was very nervous about many aspects of labour but I didn’t need to be. The maternity unit was very busy on the day I arrived but myself and my husband were looked after so well, everything was explained to me throughout the whole of delivery. Every member of staff we came into contact with was very friendly and helpful. I visited the women’s outpatients for scans and monitoring. The staff were very friendly and knowledgeable, they really looked after me. Thank you !
Visited General Medicine on December 2022
Review titled Cumberland Infirmary
Replied on 05 January 2023
Hello Mrs Clarke Thank you for taking the time to share your positive feedback regarding your experience with women's outpatients and our maternity ward. I have recorded and shared your feedback with both teams. Wishing you joy and happiness with your new baby. Take care Sylvia Patient Experience Manager
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Review titled No response, again!
Rated 2 stars out of 5
by Tim Riley - Posted on 13 November 2022
My wife and I have tried calling the hospital and asked to be put through to A&E several times, the phone rings for over 15 minutes with no response. We have a grand daughter admitted to hospital with severe respiratory issues and want an update. How difficult is it to put a receptionist on a phone in the appropriate ward whose task is to let nurses do their work and field questions from relatives. Our grand daughter is 3 months old...just
Visited Accident and emergency services on November 2022
Review titled Cumberland Infirmary
Replied on 14 November 2022
Dear Mr Riley Thank you for taking the time to share your experience regarding you and your wife trying to speak to a member of staff for an update on your granddaughter. I will share your feedback with the A&E Matron. If you would like to raise your concerns with the Patient, Advice & Liaison Service you can email them PALS@ncic.nhs.uk or ring 01228 814 008 - you can leave a message and a member of staff will return your call. Take care Sylvia Patient Experience Manager
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Review titled Lovely staff and quick treatment
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2022
Staff were great, very kind and caring. Treatment was very quick and they did everything they could to make sure I was comfortable throughout the visit. Big thanks to them all!
Visited Accident and emergency services on November 2022
Review titled Cumberland Infirmary
Replied on 14 November 2022
Dear Patient Thank you for taking the time to share your feedback regarding your recent visit to the Cumberland Infirmary, which I have recorded. I hope you are recovering well. Take care Sylvia Patient Experience Manager
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Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2022
My mother attended as an emergency during the night. We were in the department from the early hours until the evening. The service was outstanding. All staff were so helpful and caring. During a very stressful few hours they looked after both her, my sister and me. Nothing was too much trouble. She regained consciousness and was transferred to a ward. Thanks again to all concerned including the ambulance crew, the radiology department and the reception staff. You are all a credit to your profession.
Visited Accident and emergency services on October 2022
Review titled Cumberland Infirmary
Replied on 03 October 2022
Dear anonymous Thank you for taking the time to share your feedback regarding your mother's attendance at our A&E department at the Cumberland Infirmary. It must have been a very worrying time for you and your sister. Your feedback will be recorded and shared with the teams concerned. I hope your mother is recovering well on the ward. If you or any family members would like to send her any messages and or photos please email them to PET@ncic.nhs.uk with her name, date of birth and what ward she is on and the team will ensure she receives them. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust