Cumberland Infirmary
Newtown Road, Carlisle, Cumbria, CA2 7HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Labour ward
Rated 5 stars out of 5
by Amy shovlin - Posted on 28 June 2024
On Monday the 24th of June 2024 I went into the labour ward to be induced to have my baby, from the moment we arrived till the minute we left the staff were lovely and friendly and bent over backwards for us, the main midwife that was looking after me was so lovely and so helpful, the ward was really clean and all the staff were always asking if we needed anything like drinks ect ... the day I had to leave the labour ward to go onto the maternity ward I was sad to leave as I felt so relaxed there and sad to leave the lovely staff. I just wanted to take my time to write this review and thank the labour ward for there amazing service that I received xx
Visited Don't know on June 2024
Review titled Cumberland Infirmary
Replied on 28 June 2024
Dear Amy Congratulations on the birth of your baby. Thank you for taking the time to share your feedback relating to your experience on our labour ward, especially when you have a new baby at home. I have shared your feedback with Associate Director of Midwifery and Gynaecology and the Maternity Matron, who will share this with the staffing team. It is nice to read how the staff had such a positive impact on your experience. I hope you and your baby are settling in well at home. Take care Sylvia Patient Experience Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Mick Swindells - Posted on 06 June 2024
Around 11am on Saturday 1st June I was admitted to the A&E with a large haematoma. By 3pm I had been in theatre, had the wound drained and was lying comfortable on a ward. I remained in hospital for 2 days. The treatment from all staff, doctors and nursing, was first class. Not only did they diagnose the problem in the first instance but took measures to remedy it with the greatest sympathy. I would like this review to be brought to the attention of the ENT Consultant (Dr A) who's professionalism was exploratory and all the staff on Ward Maple A
Visited Ear, Nose & Throat on June 2024
Review titled Cumberland Infirmary
Replied on 06 June 2024
Dear Mr Swindells Thank you for taking the time to share your feedback relating to your recent experience with A&E, ENT and Maple A. I am pleased to read that you received timely treatment for your large haematoma and you have rated your treatment as first class. The staff will be pleased to read you feedback when I share it with them. I hope you are making a full recovery. Take care Sylvia Patient Experience Manager
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
Received confirmation for urgent appointment to gastroenterology. Waited an hour to then be told there had been a “mix up” and no one was available. Also could not tell me when next urgent appointment would be available. Utterly useless.
Visited Gastrointestinal and Liver services on May 2024
Review titled Cumberland Infirmary
Replied on 20 May 2024
Dear patient I am sorry to read your feedback - thank you for taking the time to let us know. The Patient Advice & Liaison Service could assist you with another appointment and what went wrong with your appointment, please ring 01228 814 008 (press option 6) or email PALS@ncic.nhs.uk with your full name, date of birth and NHS number and they will look into this for you or you could ring the contact centre to enquire about another appointment 03447 760 003. Once again please accept my sincere apologies for your experience. Take care Sylvia Patient Experience Manager
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Review titled Waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 09 May 2024
My husband had an appointment with the ENT department yesterday, after an hours round trip, long wait to be seen, then less than 5 minutes in the room. Not happy. To be greeted with..don’t know why you’re here, was unexpected. Ok, the appointment showed ear infection was completely clear and no damage to the ear, but when he asked about the dizzy spells he had for the last two weeks, was told…see you own GP about that. GP was surprised as they would normally refer patients to ENT for dizzy spells after ear problems. All in all a waste of time and money. The GP could easily have checked the ear. Hope don’t need to be referred to this clinic anytime in the future.
Visited Ear, Nose & Throat on May 2024
Review titled Cumberland Infirmary
Replied on 09 May 2024
Dear anonymous I am sorry to read your husband's experience which has led you to leave this negative review and I am sorry this was a waste of time and money for you both - thank you for sharing your feedback. If your husband would like the Patient Advice & Liaison Service (PALS) to look into his experience for him, could you ask him to contact PALS - phone 01228 814 008 (option 6) or email PALS@ncic.nhs.uk with all his details and one of the PALS officers will look into this for him. I will share your feedback the Matron and Service Manager for ENT to make them aware of your husbands experience. Take care Sylvia Patient Experience Manager
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Review titled Exceptional care
Rated 5 stars out of 5
by Peter Cusack - Posted on 17 May 2024
I am writing to express my heart felt gratitude for the exceptional care I received during my recent stay at the Cumberland infirmary the dedication professionalism and kindness made a significant impact on my recovery andi would like to thank all the stuff on the wards elm and aspin they were exceptional and I would like to extend my gratitude to the entire team at Cumberland yours sincerely Peter Cusack.
Visited Stroke on April 2024
Review titled Cumberland Infirmary
Replied on 20 May 2024
Dear Mr Cusack Thank you for taking the time to share with us your feedback for the staff on Aspen and Elm wards. It is nice to read who the dedication, professionalism and kindness had such an impact on your recovery - the staff will be pleased to read this. Your feedback will be recorded shared with the staffing teams on both wards. Take care Sylvia Patient Experience Manager
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Review titled Helpful, informative, great service
Rated 5 stars out of 5
by Pete B - Posted on 20 May 2024
An initial assessment for a hearing issue affecting my work followed by setting up hearing aids to aid the problem. Both staff involved engaging, informative and helpful. Very grateful. Thank you.
Visited Audiology services (community) on April 2024
Review titled Cumberland Infirmary
Replied on 20 May 2024
Dear Pete Thank you for taking the time to share your feedback relating to your Audiology experience in April 2024. I will share your feedback with the service, who will be pleased to read it. I hope your hearing aids have supported you with your work and reduced the issues you were experiencing. Take care Sylvia Patient Experience Manager
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Review titled My dad
Rated 4 stars out of 5
by Mrs C Shaw - Posted on 24 April 2024
My father was brought in by ambulance, I followed with my mum who has mobility issues, both were well cared for. Nurses dealt with dad and kept us informed. Dad was eventually admitted to a ward with pneumonia. 4 nurses inparticular went above and beyond on a busy shift making sure dad was well cared for. Thankyou.
Visited Accident and emergency services on April 2024
Review titled Cumberland Infirmary
Replied on 24 April 2024
Dear Mrs Shaw Thank you for taking the time to share your feedback relating to your father's recent admission. I am pleased to read that not only your father was cared for but the staff cared for your mum also. I hope your father is recovering well from his pneumonia. As a trust we really value feedback from patients and or their family members, we record all feedback and share it with staff. Take care Sylvia Patient Experience Manager
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Review titled Thank you for saving my life
Rated 5 stars out of 5
by Rob Grant - Posted on 28 April 2024
On Friday 15th March I had a near fatal heart attack and was so fortunate that the ambulance crew got me hospital in time and the full cardiac team were waiting for me in their new facility with new equipment when my heart stopped! The cardiac team kept me going and used their new equipment to repair the problem and got me going again. These wonderful people definitely gave me my life back and I can’t praise them or thank the enough. The experience makes me feel very humble. As the lovely consultant said “all your stars were aligned for you today”.
Visited Cardiology on March 2024
Review titled Cumberland Infirmary
Replied on 29 April 2024
Dear Mr Grant Thank you for taking the time to share your feedback relating to your recent experience with our services when you had your heart attack. I imagine this was a very worrying time for you. Your feedback has been recorded and shared with the team - they will be very pleased to read the lovely words you have left for them. I hope you are continuing to keep well. Take care Sylvia Patient Experience Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Christine Bartholomew - Posted on 01 March 2024
I was admitted for Gastroscopy and Colonoscopy yesterday. The appointment was timely, the staff were courteous, respectful and delightful. My concerns about painful experience in past procedures were listened to and acted upon. Everything was explained and I was supported well throughout the procedure. I was treated with respect by each member of staff I encountered, not forgetting the practitioner who contacted me 2 weeks prior to the procedure . I felt fully supported from that phone call onwards. I want to thank them all for making an experience I was dreading, tolerable( it would be pushing the boundary to describe it as pleasant!). Well done team endoscopy.
Visited Gastrointestinal and Liver services on February 2024
Review titled Cumberland Infirmary
Replied on 07 March 2024
Dear Ms Bartholomew Thank you for taking the time to share your feedback relating to your recent gastroscopy and colonoscopy. As you say, these can't be described as a pleasant experience, but I am pleased to read that the staff made it tolerable for you. Your feedback will be recorded and shared with the departments staff. Take care Sylvia Patient Experience Manager
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Review titled bloods lost on two occasions
Rated 1 star out of 5
by Declan knox - Posted on 21 February 2024
Two occasions my bloods have gone missing in this hospital, first was in a&e and the 2nd happen in Surgical sdec, I don’t find this acceptable at all. I’ve spoken to a few people and they have all had the same problem with bloods going missing! I’m not sure what happen after they’ve taken the blood but losing it I don’t have acceptable! Next time this happens I won’t be going to pals I’ll be putting a complaint into the cqc and the health ombudsman! This needs looked into!
Visited Accident and emergency services on February 2024
Review titled Cumberland Infirmary
Replied on 07 March 2024
Dear Mr Knox Thank you for taking the time to share your feedback relating to your missing blood samples. I am really sorry this happened, not just once but twice. Please be assured this isn't the service we aim to deliver and I will share your feedback with the matron for both departments for them to review and make any changes to the process in the departments. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust