Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
I was in A&e with a broken wrist over the weekend, the support and speed of care I received was incredible. The nurses and consultant nurses are highly experienced, incredibly knowledgeable, and very professional. Because of this I avoided having surgery and was able to follow a natural healing process of a very painful and traumatic wrist fracture. Thank you to all involved in my care.
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Patient It is always so lovely to read reviews such as yours, especially knowing that the experience and professionalism of our staff meant you avoided surgery. Wishing your a speedy recover and we will also pass on your kind words. With our best wishes Darent Valley Hospital
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Review titled Fantastic service at children's A&E
Rated 5 stars out of 5
by Stephanie Lydon - Posted on 02 April 2024
A member of my family was taken to A&E on the 30th March with an infection , Only being very young , the service we received was amazing from beginning to end. Everyone was so quick and efficient and highly respectful We received very prompt treatment and also received reassurance every step of the way . After receiving intravenous antibiotics we could take my family member home with an amazing care plan in place for the nurses to come out daily . I have to say the nurses comeing daily have been amazing , we couldnt have wished for better care from any of the team and to be able to receive this care at home is just nothing short of fantastic. I would like to thank each and every one of the staff we encountered from reception ,triage to the doctors and nurses at the children's A&E to the home team caring for my family member you have all been amazing Xxxxxx
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Stephanie Thank you for taking the time to write this glowing review of our Children's A&E. We do hope the young patient is feeling much better now and we will pass on your kind words to the team. With our best wishes Darent Valley Hospital
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Review titled Great care by AEC
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
I attended AEC on 25/2/24. I received great care by the health professionals but the receptionist was extremely rude and dismissive. I went up to the desk to state that I had returned from X-ray . The receptionist did not bother to lift her head from her computer screen nor make any eye contact with me but responded in a very curt and dismissive manner . Her attitude is unacceptable.
Visited Accident and emergency services on February 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Patient Thank you for taking the time to write your review and although overall your care was great, it was a shame to read about your experience with one of our receptionists. Thank you for bringing this to our attention. With our best wishes Darent Valley Hospital
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Review titled Amazing Care
Rated 5 stars out of 5
by Sophie - Posted on 09 March 2024
Every experience I have hade here has been amazing. Most recently my daughter who is 4 broke above her arm and elbow. The surgeon came in at 1am to do surgery and was in first thing to see her and speak with us. The care was amazing even had a play therapist to give toys. Her outpatient care was outstanding and I have nominated a member of staff for an award she made my child feel safe and cared for. The team at the plaster area were amazing my daughter is in awe of them. They made so much time for her when I know they are extremely busy. The surgeon and doctors were amazing and made us feel like we were priority at a very scary time. Organised and professional I wouldn’t want to go anywhere else. My hope is that feedback reaches the staff as they really deserve to hear it
Visited Orthopaedics on February 2024
Review titled Darent Valley Hospital
Replied on 11 March 2024
Dear Sophie Thank you for taking the time to write this glowing review which we will of course share with our amazing staff. We do hope that your daughter is feeling much better now. With our best wishes Darent Valley Hospital
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Review titled Outstanding Care
Rated 5 stars out of 5
by dorothy schooling - Posted on 11 February 2024
Attended A&E today after my husband was blind in one eye for a period of time. The care from the moment we entered A&E was outstanding. It was full and very very busy, but all staff showed a professionalism and care that left us in no doubt that he was in safe hands. Thank you Darent Valley
Visited Accident and emergency services on February 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Dear Dorothy Thank you for this wonderful review, which we will share with our staff. Wishing your husband a speedy recovery. With our best wishes Darent Valley Hospital
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Review titled Grateful for outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I recently had to visit the Early Pregnancy Unit, unfortunately it was bad news and I needed a surgical procedure. Every member of staff that I encountered was friendly, comforting, compassionate and reassuring. I had 2 visits and was told exactly what the next steps were. Nothing was too much trouble and I feel the care I was given has made the whole process a little easier. In 2016 & 2018 I had my daughters in the maternity ward, again the care we received was fantastic. Thank you for all your hard work and making a sad time bearable.
Visited Maternity services on February 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Thank you for taking the time to write this review, especially at such an sad time for you and your family. We will ensure your kind words are shared with the team. With our best wishes Darent Valley Hospital
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Review titled Medical staff, especially my doctor.
Rated 4 stars out of 5
by MR M M ALI - Posted on 18 February 2024
First ever review for NHS service which is purely because the medical staff were really good, especially my doctor, Dr A (not allowed to give full name). He is a senior doctor and showed great care and personality. I felt assured and all the doubts I had was being taken care of. Naturally wait times in A&E are quite long (5-6 hours for me), but I got the medical support in the end. Thanks to the nurses for being sweet and caring and my doctor for being a role model.
Visited Accident and emergency services on February 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Dear Mr Ali Thank you for taking the time to write this glowing review. It is always such a joy to read reviews such as this. We will pass on your kind words to the staff. With our best wishes Darent Valley Hospital
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Review titled Appalling discharge
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
I had a bad fall and badly broke my humerus and shoulder, told I would be discharged on Tuesday but no TTOs ready, Told I would be discharged the following day, told to hurry up despite not having no breakfast or wash. Taken to discharge lounge and TTOs still not ready. In tremendous pain, I rang my GP asking for pain killers to be dispensed. Rudely told to keep quiet, despite the lounge being quiet and three members of staff sitting on computers. Told I could go and the medication and discharge summary would follow. As of yet they haven’t arrived, so just as well I rang my gp as my daughter has collected them from the chemist! Totally lack of communication and organisation.
Visited Geriatric Medicine on January 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Dear Anonymous We were sorry to read that you were so unhappy with your discharge for hospital and can see why. If you would like to contact the hospital directly we can investigate the concerns you have raised. Please contact PALS: Telephone: 01322 428382 or Email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Lovely A&E department
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Such lovely smiley receptionist in A&E i was in , X-rayed and given crutches and out in less than 3 hours ! Flipping amazing well done to them all :-) and thank you.
Visited Accident and emergency services on January 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Thank you for your kind words, we will ensure that the A&E staff are notified. With our best wishes Darent Valley Hospital
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Review titled Poor organisation
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
Attended an appt at AEU at 930am for iron infusion. Had to wait 4 hours for pharmacy to issue medication. This is an unacceptable amount of time to wait for a 15 minute procedure. This was a planned appointment so there is jo excuse for the medication not being ready or efficiently dispensed. I understand this is common practice so clearly needs reviewing. We paid £8 for parking for a 15 minute procedure and have to attend next week for another infusion, so will loose another day due to incompetence of dispensary process.
Visited Don't know on January 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Dear Anonymous We were sorry to read that you were so unhappy with such a long wait and do agree this does seem rather excessive. If you would like to contact the hospital directly we can investigate the concerns you have raised. Please contact PALS: Telephone: 01322 428382 or Email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
Information supplied by Dartford and Gravesham NHS Trust