Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled ICU
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2023
My brother recently admitted to ICU all the staff on this ward was the most dedicated and caring to both my brother and our family.
Visited Intensive Care on July 2023
Review titled Darent Valley Hospital
Replied on 18 August 2023
Thank you for your kind words. We will share your feedback with our ICU staff. With our best wishes Darent Valley Hospital
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Review titled Excellent Patient Support
Rated 4 stars out of 5
by Mr Bowen - Posted on 25 July 2023
A big thank you to Poplar, Reception and Porterage for their support during an outpatient appointment on 24 July. To Reception and porterage for their prompt response to a request to move me (ambulant oxygen user) from the hospital entrance to Poplar, and to Poplar staff for their patience and care during my appointment. Much appreciated. Thank you.
Visited Urology on July 2023
Review titled Darent Valley Hospital
Replied on 18 August 2023
Dear Mr Bowen Thank you for your glowing review of Poplar, Reception and our Porters. We will ensure your comments are shared with our staff. With our best wishes Darent Valley Hospital
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Review titled Horrible place
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Spent there 20hours, the doctor almost did key hole surgery based on his examination without doing any scans. When I have requested the scan he said that he is never wrong and I’m putting myself at risk. He didn’t know what to say when scan didn’t confirmed his diagnosis. They kept me waiting 20 hours before I finally got room. Such a mess and disorganisation. They treat patients really badly. No respect at all
Visited Accident and emergency services on July 2023
Review titled Darent Valley Hospital
Replied on 18 August 2023
Dear Anonymous We were sorry to read that you were so unhappy with one of our doctors and the service you received. If you would like to contact the hospital directly we can investigate the concerns you have raised. Simply contact PALS: Telephone: 01322 428382 or Email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Excellent Nurse
Rated 4 stars out of 5
by Madeleine Orpwood - Posted on 27 June 2023
I visited the Gynaecology Clinic yesterday morning, 26th June 2023 & met Helen Gray Urogynae Specialist. During a difficult procedure she was so kind & caring, nothing was too much trouble to explain. I leant so much from her about my condition & came away feeling so much happier than when I went in.
Visited Gynaecology on June 2023
Review titled Darent Valley Hospital
Replied on 28 June 2023
Dear Madeleine Thank you for your very kind words which we will share with Helen and the team. It is always lovely to read when we get it so right. With our best wishes Darent Valley Hospital
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Review titled Extraordinary people
Rated 5 stars out of 5
by Paul Farrugia - Posted on 21 June 2023
A big thank you to the A & E and the Cardiology teams for looking after me with great care and forever gratefull for the dedication, skill and professionalism given to me during my stay. A wonderful NHS.
Visited Cardiology on June 2023
Review titled Darent Valley Hospital
Replied on 28 June 2023
Dear Paul Thank you for your kind words which will be shared with our staff. With our best wishes Darent Valley Hospital
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
My husband recently had a heart attack, the care he received was outstanding, from calling the ambulance to discharging him, we would like to thank all the doctors, nurses, staff, cleaners, caterers & everyone else who works there. You certainly deserve recognition for all your hard work. Thank you so much, my Husband is home now & recovering well.
Visited Cardiology on June 2023
Review titled Darent Valley Hospital
Replied on 12 July 2023
Thank you for taking the time to write this lovely feedback. We do hope that your husband is recovering well. With our best wishes Dartford and Gravesham NHS
Provided by Care opinion
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Review titled Something Missing
Rated 4 stars out of 5
by robert ives - Posted on 25 May 2023
recently I was admitted to Darent Valley Hospital with very bad cellulitis in both legs, but worse in my left leg. I had been admitted so quickly that I had not been able to make arrangements for someone to look after my cats. I asked several times if I could go in a taxi make the necessary arrangements and then return, but they would not give permission. so eventually I was so stressed that I discharged myself from the hospital and went home. I know physical health is important, but what about my mental health surely that should be a factor. I was told that if I left, i could not return to the hospital, so I am receiving treatment at home, and fortunately getting better. I really like darent valley hospital and most of the staff are amazing.
Visited Don't know on May 2023
Review titled Darent Valley Hospital
Replied on 15 June 2023
Dear Robert We were sorry to read how unhappy you were with staff when they requested that you stayed in hospital due to your medical condition. This request and decision would have been made in your best interest however do understand that you were worried about your cats. If you wish to discuss what happened in more details please contact our Patient Advice Liaison Service (PALS). With our best wishes Darent Valley Hospital
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Review titled Great place with amazing staff
Rated 5 stars out of 5
by Marcela Negrila - Posted on 01 June 2023
I would like to thank NHS for their amazing service. The midwifes are angels on Earth. I was admitted to Cedar ward for induction and everyone has been amazing. They are caring and very knowledgeable. I gave birth with midwife and student. They are both super women! The best birth I could have asked for. They both had magical hands. They both are very very kind and amazing professionals. I was showering 5mins after my birth was done-and I had an epidural. Thanks to all the dream team!
Visited Maternity services on May 2023
Review titled Darent Valley Hospital
Replied on 15 June 2023
Dear Marcela Congratulations on your new arrival, we do hope that you are enjoying motherhood. Thank you for taking the time to write this wonderful review which we will share with our Maternity Department. Feedback such as this is always a joy to read. With our best wishes Darent Valley Hospital
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Review titled Amazing care
Rated 5 stars out of 5
by Karen Thompson - Posted on 22 April 2023
I was recently admitted with gastroenteritis, initially to A&E and then to Chesnut Ward. As I already have mobility issues I needed extra care. I would just like to say how much I appreciate the patient and gentle treatment I received. I stayed for five days and during that time I truly came to see all the hard work and coordination needed to nurse people like me back to health. Thank you from the bottom of my heart.
Visited Don't know on April 2023
Review titled Darent Valley Hospital
Replied on 28 April 2023
Dear Karen Thank you for this lovely review which will be shared with our staff. Wishing you a speedy recovery. For all of us at Dartford and Gravesham NHS Trust
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Review titled Horse Riding Injury
Rated 5 stars out of 5
by Janine Palmer - Posted on 24 July 2023
I was admitted to Darent Hospital for approx ten days over Easter for a complex spiral fracture to my leg - my horse tripped and fell on me. I was always treated with greatest care, empathy and consideration and despite some staffing issues at times over the holiday period. It’s a large hospital, you’d think 24/7 service in this day and age would be standard and include a full compliment of admin staff. Seeing a consultant at the beginning was rare and fleeting, but that increased as my fracture healed and I re visited the clinic. The orthopaedic consultants were exacting, polite, friendly and informative. The nurses and their assistants who cared for me on Maple Ward were excellent. It’s a difficult and demanding job when some patients are suffering with dementia as well as fractures and they’re screaming out at night. The food was good and liquid refreshment was frequent. The porters were always jolly and very friendly. Radiologists were patient, polite and professional. The ladies in the plaster of Paris department were super, very helpful and did all they could to ensure your cast fitted correctly and comfortably. I’ve yet to undergo physio. The hospital volunteers were very helpful too. Overall I’d rate the hospital 9/10. Thank you Darent Hospital for looking after me.
Visited Orthopaedics on April 2023
Review titled Darent Valley Hospital
Replied on 18 August 2023
Dear Janine Thank you for this glowing review of our hospital and staff. We do hope you are recovering well after this unfortunate accident with your horse. We will ensure that our staff are aware of your very kind words. With our best wishes Darent Valley Hospital
Information supplied by Dartford and Gravesham NHS Trust