Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Deborah - Posted on 03 April 2023
I have just returned from my breast clinic examination in the Empress unit and cannot fault the amazing service I just received. 30 mins in all for initial expert breast exam and follow up mammogram and ultrasound scan to final (happy) result. Could not have been looked after by all staff any better- they were kind and professional and made me feel extremely comfortable during the process. Thank you !
Visited Breast cancer services on April 2023
Review titled Darent Valley Hospital
Replied on 28 April 2023
Dear Deborah It is always such a pleasure to read feedback such as this. We will ensure your kind words are shared with the staff. With our best wishes Dartford and Gravesham NHS Trust
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Review titled Outstanding Care at Darent Valley Hospital
Rated 5 stars out of 5
by Leslie Fernandez - Posted on 21 May 2023
I recently had a bowel operation at Darent Valley in April 2023. The care I received from the outset was outstanding. From the initial appointments through to the pre- assessment , the operation and post operative care and then discharge was fantastic. I cannot praise more highly the skill, professionalism, attentiveness, empathy and kindness shown to me by the surgeon, the anaesthetist, the nursing staff, the physios, the cleaners, the tea and dinner ladies and all the other staff. All the pre operation information sessions were invaluable and the communication was excellent. The close monitoring and administering of pain relief post- operation was well tailored to my condition and helped me to recover much quicker than I expected. The wards I was in were immaculately cleaned each day, and I noticed the general areas like the bannisters at the main entrance being regularly cleaned which was so reassuring. All the staff I came across during my stay were exceptional and dedicated in the service they provided especially the Lead Nursing Advocate who took all the stress off you by following up any patient concerns and resolving things promptly, efficiently and communicating this back to you. I will always be eternally grateful to Darent Valley and the people who work there for the care and kindness they showed me for they are a beacon of excellence in our NHS.
Visited Colorectal cancer services on April 2023
Review titled Darent Valley Hospital
Replied on 30 August 2023
Thank you for your glowing feedback which has been shared with our staff. With our best wishes Dartford and Gravesham NHS Trust
Provided by Care opinion
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Review titled The worse hospital in Kent
Rated 1 star out of 5
by Patrycja - Posted on 22 April 2023
After giving birth I lost sense of feeling when my bladder is full or empty. Didn’t get from maternity triage like I didn’t get any help from a&e is been my third visit about it and nothing from talking to the doctor happen. No action. Really sad about that. Feel like they don’t want even help you.
Visited Accident and emergency services on April 2023
Review titled Darent Valley Hospital
Replied on 22 May 2023
Dear Patrycja Thank you for posting your review. We value feedback whether it's good or bad. Please can you contact us directly so we can look into the concerns you have raised. Thank you Darent Valley Hospital
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Review titled Great Service from all
Rated 5 stars out of 5
by Valerie - Posted on 17 March 2023
I attended the accident and Emergency Dep't on Monday morning with a letter from my GP. I had bloods taken by a charming Nurse and a Canula fitted. I was seen by Doctors and Nurses who arranged for me to go to the Ambulatory Emergency Care Unit. I was put on a drip for the start of my treatment. I then met a member of the Hospital at home team who said that the rest of my treatment would be given in the comfort of my own home. The Hospital at home Nurses are great and I am so happy with my treatment plan. From the receptionist in A&E at the start of my journey to the team visiting me at home I would like to say a big Thank you to you all, you are all wonderful.
Visited Accident and emergency services on March 2023
Review titled Darent Valley Hospital
Replied on 23 March 2023
Dear Valerie Thank you for taking the time to write this glowing review, we will ensure it is shared with all of the staff. With our best wishes Dartford and Gravesham NHS Trust
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Review titled Bad practice
Rated 1 star out of 5
by Rosita Gentviliene - Posted on 23 February 2023
I have found a voicemail, where hospital asked me, can I come to radiology event in 2 days.Was half term, I was abroad and I didn't accept it. I came back after holiday and was waiting for appointment letter or call, but I have got an email, that I canceled my appointment. I even didn't talk to them. Is it normal way to avoid the patients in this hospital?
Visited Don't know on February 2023
Review titled Darent Valley Hospital
Replied on 27 February 2023
Dear Rosita We are sorry that there seems to have been some miscommunication regarding your radiology appointment. Please can you contact us directly so we can rebook your appointment. Thank you Dartford and Gravesham NHS Trust
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Review titled Thank you Poplar Ward
Rated 5 stars out of 5
by Rowland Evans - Posted on 17 February 2023
I attended Poplar Ward Darent Valley hospital today for a post op TWOC procedure handled by the lovely Felistas. From the moment I arrived she made me feel at ease with her kind,reassuring manner. She explained everything to me about the procedure and seemed overjoyed when I passed the test I could not have asked for better service Rowland Evans
Visited Urology on February 2023
Review titled Darent Valley Hospital
Replied on 27 February 2023
Dear Mr Evans Thank you for this glowing review of our Poplar Unit, we will ensure that our staff are made aware of your kind words. With our best wishes Dartford and Gravesham NHS Trust
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Review titled Caring staff
Rated 5 stars out of 5
by Louise mannerings - Posted on 27 February 2023
I visited the colposcopy department today and was very worried about my procedure. The nurse and hca reassured me straight away. They were kind, knowledgeable and professional and are both an asset to our great NHS.
Visited Gynaecology on February 2023
Review titled Darent Valley Hospital
Replied on 23 March 2023
Dear Louise Thank you for your very kind words which have been shared with the team. With our best wishes Dartford and Gravesham NHS Trust
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Review titled C T guided biopsy
Rated 5 stars out of 5
by Lois Anderson - Posted on 09 March 2023
kind and caring Doctor’s and Nurses, procedure fully explained throughout the treatment and aftercare excellent, thank you all so much, lovely clean clinic .
Visited Diagnostic Endoscopy on February 2023
Review titled Darent Valley Hospital
Replied on 23 March 2023
Dear Lois Thank you for your kind words which have been shared with our staff. With our best wishes Darent Valley Hospital
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Review titled Impressive Teamwork
Rated 5 stars out of 5
by Graham Allen - Posted on 02 March 2023
Having suffered a heart attack just a week ago I really want to highlight the courage, dedication, professionalism and compassion shown by all the staff at Darent Valley Hospital, Dartford, specifically all those nurses and staff who looked after me on Chestnut ward. Equally, I have to give equal praise to all those in A & E. All staff, whatever job title, have been absolutely amazing and having gone into A&E by ambulance, following the attack, I then collapsed in the hospital with a weak pulse and was in resus for no more than 30 seconds but it was a shock for my brave son to see me like that. The cause of the attack was a blocked artery which was cleared two days ago and a stent put into place. I am amazed to be now sitting at home with my family and enjoying an evening just watching TV. The whole experience has blown me away and if anybody in this country deserves a pay rise, that's the paramedics, nurses and porters and probably more, who I saw working tirelessly as a single NHS team. I saw trained nurses helping to make beds as well as serving refreshments and other tasks. Before and after, they are performing medical duties but whatever they do it's always with the care of their patients being their primary concern. Obviously I have immense admiration for the entire heart team who carried out my angiogram and angioplasty and I was super impressed with the technology I saw in the heart lab. But it's all the staff who make the running of the ward a happy and successful experience I want to highlight and everyone I saw whatever job role, had a smile to share. There is a lot to be fixed with the NHS but I have nothing but praise for all the staff that I came into contact with. I am immensely grateful
Visited Cardiology on February 2023
Review titled Darent Valley Hospital
Replied on 23 March 2023
Dear Mr Allen Thank you for this glowing review of our staff in the Heart Centre and Emergency Department. We will ensure that they get to see your very kind words. With our best wishes Darent Valley Hospital
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Review titled Very caring team
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2023
When my GP referred me to see a specialist I was rather surprised to get an appointment through for Darent Valley - it's a bit out of the way for me. However it's not impossible for me to get to and the appointment was rather soon given the circumstances so didn't want to try somewhere local. I'm glad I didn't. Although it took a while getting there and I was in the unit a while doing some tests before being seen, the staff at the Poplar Unit were very kind and helpful, especially the nurse performing the tests and the registrar that discussed the results and next steps with me. I feel like I've been listened to and my concerns are being addressed. Hopefully after my next tests I won't need to come back, but if I have other problems I would definitely come back to the Poplar Unit.
Visited Urology on February 2023
Review titled Darent Valley Hospital
Replied on 27 February 2023
Thank you for this lovely review of our Poplar Unit. We will share your kind words with the team. With our best wishes Dartford and Gravesham NHS Trust
Information supplied by Dartford and Gravesham NHS Trust