Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Contacting
Rated 2 stars out of 5
by Anonymous - Posted on 08 July 2023
Trouble getting through to a person & the department and when explained that I had not heard from them with a date for appointment told that they will contact me and it could be up to a year
Visited Neurology on July 2023
Review titled Darent Valley Hospital
Replied on 12 July 2023
We were sorry to read of the problems you have been experiencing getting through to a specific person or department. Without knowing who this is, it is a little difficult to respond however, please do contact our Patient Advice and Liaison Service (PALS) - email dgn-tr.PALS@nhs.net who will be happy to assist you. With our best wishes Dartford and Gravesham NHS Trust
Provided by Care opinion
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Review titled The caring staff
by travellermg86 - Posted on 11 July 2023
I was admitted to Chestnut ward in June after having being brought back to a normal heart rhythm in A & E. The care and attention I received was above and beyond, the staff were always at hand to help you and talk to you when you were feeling down, and assist you with any problem that you were dealing with and above all they treated an old man like myself with respect which is rare in this day and age. With their happy attitude the rest of the patients became talkative and soon the whole ward was talking to one another and became a happy unit. I cannot single out a person as the whole staff of all shifts were the same and I wish to thank them all an wish them all the best in the future.
Visited July 2023
Provided by Care opinion
Review titled Darent Valley Hospital
Replied on 12 July 2023
Dear Travellermg86 Thank you for this wonderful feedback which we have shared with Chestnut Ward staff. Reading comments such as this is always a joy. Best wishes Dartford and Gravesham NHS Trust
Provided by Care opinion
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Review titled ICU
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2023
My brother recently admitted to ICU all the staff on this ward was the most dedicated and caring to both my brother and our family.
Visited Intensive Care on July 2023
Review titled Darent Valley Hospital
Replied on 18 August 2023
Thank you for your kind words. We will share your feedback with our ICU staff. With our best wishes Darent Valley Hospital
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Review titled Excellent Patient Support
Rated 4 stars out of 5
by Mr Bowen - Posted on 25 July 2023
A big thank you to Poplar, Reception and Porterage for their support during an outpatient appointment on 24 July. To Reception and porterage for their prompt response to a request to move me (ambulant oxygen user) from the hospital entrance to Poplar, and to Poplar staff for their patience and care during my appointment. Much appreciated. Thank you.
Visited Urology on July 2023
Review titled Darent Valley Hospital
Replied on 18 August 2023
Dear Mr Bowen Thank you for your glowing review of Poplar, Reception and our Porters. We will ensure your comments are shared with our staff. With our best wishes Darent Valley Hospital
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Review titled Horrible place
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Spent there 20hours, the doctor almost did key hole surgery based on his examination without doing any scans. When I have requested the scan he said that he is never wrong and I’m putting myself at risk. He didn’t know what to say when scan didn’t confirmed his diagnosis. They kept me waiting 20 hours before I finally got room. Such a mess and disorganisation. They treat patients really badly. No respect at all
Visited Accident and emergency services on July 2023
Review titled Darent Valley Hospital
Replied on 18 August 2023
Dear Anonymous We were sorry to read that you were so unhappy with one of our doctors and the service you received. If you would like to contact the hospital directly we can investigate the concerns you have raised. Simply contact PALS: Telephone: 01322 428382 or Email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Excellent Nurse
Rated 4 stars out of 5
by Madeleine Orpwood - Posted on 27 June 2023
I visited the Gynaecology Clinic yesterday morning, 26th June 2023 & met Helen Gray Urogynae Specialist. During a difficult procedure she was so kind & caring, nothing was too much trouble to explain. I leant so much from her about my condition & came away feeling so much happier than when I went in.
Visited Gynaecology on June 2023
Review titled Darent Valley Hospital
Replied on 28 June 2023
Dear Madeleine Thank you for your very kind words which we will share with Helen and the team. It is always lovely to read when we get it so right. With our best wishes Darent Valley Hospital
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Review titled Extraordinary people
Rated 5 stars out of 5
by Paul Farrugia - Posted on 21 June 2023
A big thank you to the A & E and the Cardiology teams for looking after me with great care and forever gratefull for the dedication, skill and professionalism given to me during my stay. A wonderful NHS.
Visited Cardiology on June 2023
Review titled Darent Valley Hospital
Replied on 28 June 2023
Dear Paul Thank you for your kind words which will be shared with our staff. With our best wishes Darent Valley Hospital
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
My husband recently had a heart attack, the care he received was outstanding, from calling the ambulance to discharging him, we would like to thank all the doctors, nurses, staff, cleaners, caterers & everyone else who works there. You certainly deserve recognition for all your hard work. Thank you so much, my Husband is home now & recovering well.
Visited Cardiology on June 2023
Review titled Darent Valley Hospital
Replied on 12 July 2023
Thank you for taking the time to write this lovely feedback. We do hope that your husband is recovering well. With our best wishes Dartford and Gravesham NHS
Provided by Care opinion
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Review titled Something Missing
Rated 4 stars out of 5
by robert ives - Posted on 25 May 2023
recently I was admitted to Darent Valley Hospital with very bad cellulitis in both legs, but worse in my left leg. I had been admitted so quickly that I had not been able to make arrangements for someone to look after my cats. I asked several times if I could go in a taxi make the necessary arrangements and then return, but they would not give permission. so eventually I was so stressed that I discharged myself from the hospital and went home. I know physical health is important, but what about my mental health surely that should be a factor. I was told that if I left, i could not return to the hospital, so I am receiving treatment at home, and fortunately getting better. I really like darent valley hospital and most of the staff are amazing.
Visited Don't know on May 2023
Review titled Darent Valley Hospital
Replied on 15 June 2023
Dear Robert We were sorry to read how unhappy you were with staff when they requested that you stayed in hospital due to your medical condition. This request and decision would have been made in your best interest however do understand that you were worried about your cats. If you wish to discuss what happened in more details please contact our Patient Advice Liaison Service (PALS). With our best wishes Darent Valley Hospital
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Review titled Great place with amazing staff
Rated 5 stars out of 5
by Marcela Negrila - Posted on 01 June 2023
I would like to thank NHS for their amazing service. The midwifes are angels on Earth. I was admitted to Cedar ward for induction and everyone has been amazing. They are caring and very knowledgeable. I gave birth with midwife and student. They are both super women! The best birth I could have asked for. They both had magical hands. They both are very very kind and amazing professionals. I was showering 5mins after my birth was done-and I had an epidural. Thanks to all the dream team!
Visited Maternity services on May 2023
Review titled Darent Valley Hospital
Replied on 15 June 2023
Dear Marcela Congratulations on your new arrival, we do hope that you are enjoying motherhood. Thank you for taking the time to write this wonderful review which we will share with our Maternity Department. Feedback such as this is always a joy to read. With our best wishes Darent Valley Hospital
Information supplied by Dartford and Gravesham NHS Trust