Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant paramedics
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
Unfortunately I don't remember the names of the paramedics that attended me on the morning of 30th January 2025 from Derriford Hospital. I want to praise them both for the speed with which they arrived and their kind, caring and thoughtful manner in which they carried out their tests/checks and conversation about the issues I was facing. I thank them both for the work they do which they carry out under pressure every day. Thank you to all paramedics that do such a difficult job.
Visited Accident and emergency services on January 2025
Review titled Derriford Hospital
Replied on 03 February 2025
I am so pleased to read about your positive experience and the lovely things you have written. However, University Hospitals Plymouth do not have any responsibility for the paramedics I'm afraid, and I am sure they would love to hear your feedback. Here is how you can contact them: Southwest Ambulance: Compliments@swast.nhs.uk - compliment email address Contact us | SWAST Website web link - https://www.swast.nhs.uk/contact-us/ Many thanks Alison Stanton Patient Experience
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Review titled My overall experience was above and beyond
Rated 5 stars out of 5
by Sue Small - Posted on 05 January 2025
From start to finish my whole experience was more than I could have ever expected. The paramedics that were looking after me all did amazing. From the doctors to the care staff, I couldn’t fault any of them. It was arranged for me to have live well come out to my home to carry on my treatment of IV antibiotics so I didn’t need to stay in hospital. I know this took some arranging and I’m very grateful for this. I just wanted to thank you all and let you know your work doesn’t go unnoticed.
Visited Accident and emergency services on January 2025
Review titled Derriford Hospital
Replied on 06 January 2025
How lovely to read your kind feedback Sue. Would you mind getting in touch with our Patient Advice & Liaison Service (PALS) on 01752 439884, or email them at plh-tr.PALS@nhs.net to provide the areas where you received care? That way, we can share your comments with them. Please quote reference 80673 when getting in touch so that we can align any future contact from you with this posting. Thanks so much. Alison Stanton Patient Services
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Review titled Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2025
Although I had to spend several hours in A&E for checks and tests and it appeared to be chaotic at times, it was very efficient and worked very well. The staff were very polite, kind, caring and efficient in the face of so many people waiting to be seen. Thank you Derriford Hospital A&E and Xray.
Visited Accident and emergency services on January 2025
Derriford Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Michael O'Brien - Posted on 05 November 2024
I had knee surgery, and from beginning the treatment from all staff from surgery to nursing catering cleaners porters infact every one I came in contact with kind and help full to me. Also the ambulance crew from Derrisford station were excellent more than helpful, never left till they were satisfied I was been looked after. Cant thank them all for their care and attention.
Visited Orthopaedics on October 2024
Review titled Derriford Hospital
Replied on 06 January 2025
Thank you for taking the time to comment, we will make sure it is passed to the team. Many thanks Gill Leaning Clinical Admin Manager - Orthopaedics
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Review titled General overview
Rated 3 stars out of 5
by Mark Veale - Posted on 02 November 2024
I was lucky as a day case to not stay longer than necessary. Staff couldn't find my pre-op notes before the op. The surgical team were brilliant, explaining everything and putting me at ease. However, after open inguinal surgery, the nursing team initially denied my request for something stronger than paracetamol for pain relief, claiming that there was none onsite. It was only after I stood my ground (and with the support of the anaesthetist) and explained that after open surgery, a stronger analgesia should be provided, rather than over the counter minor pain relief, that they relented and gave me 5 days worth of medication. I cannot help but feel for the others in similar situations to myself, who know no better, and have essentially been fobbed off with little in the way of adequate pain relief- it actually breaks my heart, as I saw much older patients being told that all they were getting was paracetamol for exactly the same surgery as mine.
Visited General Medicine on October 2024
Review titled Derriford Hospital
Replied on 12 November 2024
Christopher Briggs, Consultant Hepatobiliary and Pancreatic Surgeon has replied to say: I believe our standard aftercare for inguinal hernia surgery is for a combination of paracetamol and NSAIDs which the NHS expects patients to purchase themselves before surgery. However, if they do not have them they can be provided as a ward pack. You requested a stronger form of NSAID which we do not routinely keep on our ward and we had to send to pharmacy to get this – which we did at your request. If patients are intolerant of NSAIDS we offer alternatives such as co-codamol. I’m sorry you felt that we had not complied with your request and I also hope you are recovering well.
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Review titled Great Consultant
Rated 5 stars out of 5
by Ros - Posted on 14 October 2024
I had a second opinion appointment today with a gynaecologist after my previous appointment with a different gynaecologist left me in tears and still not reassured after a cancel referral. The lady I saw today was so amazing. She listened to me and took the time to go back over my medical history that brought me there in the beginning. Left feeling totally reassured and with a plan in place. Thank you so much.
Visited Gynaecology on October 2024
Review titled Derriford Hospital
Replied on 17 October 2024
Thank you for taking the time to share your feedback. We are happy that you had a positive experience in your recent appointment, and your comments mean a lot to us. Many Thanks Nickie Gavican | Service Line Support Manager Gynaecology/IVF/Gynae-Oncology
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Review titled A Huge Thank You to the Erme Ward Team at Derriford Hospital
Rated 5 stars out of 5
by Davies - Posted on 14 October 2024
I cannot express enough gratitude for the exceptional care my mother received during her time on Erme Ward at Derriford Hospital. She was admitted under very stressful circumstances for a craniotomy, complicated by her underlying dementia. Throughout what was a deeply worrying time for our family, the entire Erme Ward team went above and beyond to provide her with the most compassionate and professional care imaginable. The nursing / healthcare team was simply incredible. They treated my mother with the utmost respect and dignity, ensuring she was comfortable and well looked after. Their warmth and patience were a source of comfort for both her and us as a family. Every single person took the time to make her feel safe and reassured, which meant the world to us. A huge thank you as well to the occupational therapists and physiotherapists. They worked tirelessly to support my mother’s recovery, offering her not only physical rehabilitation but also encouragement and positivity . Their dedication to her well-being was so evident, and we could see the difference it made in her progress. The surgical team, too, deserves special mention. Their expertise and skill and their clear communication with our family about the procedure and expected recovery was so appreciated. We knew she was in safe hands throughout. It is clear that everyone on Erme Ward works seamlessly together, from the surgeons to the nurses and therapists, to ensure that patients receive the best possible care. The teamwork, professionalism, and empathy displayed by all of you have been truly remarkable. My family and I feel incredibly fortunate that my mother was cared for by such a wonderful group of people during this challenging time. You have all made such a difference, and we will never forget the kindness and support you showed her. Thank you, Erme Ward team, for going above and beyond. You are truly a credit to Derriford Hospital!
Visited Neurosurgery on October 2024
Review titled Derriford Hospital
Replied on 26 November 2024
Many thanks for your very kind words with regards to the care for your mum on Erme Ward. It is so nice to have this recognition for our multi-disciplinary staff who work really hard to provide the exceptional care that they give. I hope that mum is continuing to do well. With best wishes Rachael Buller (Mrs) Service Line Cluster Manager
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Review titled Exceptional service and care
Rated 5 stars out of 5
by Jessica Lane - Posted on 16 October 2024
I had an elective csection and the care and treatment i received was absolutely wonderful from start to finish. I unfortunately had some complications after my surgery and had to stay an additional 4 days. I cannot honestly say thank you enough for the care and service the wonderful maternity team gave me and my daughter. The care the staff gave us was second to none and I wanted to make sure they got a wonderful review as some recognition for the work they do. Thank you, thank you, thank you to each and everyone one of you!
Visited Maternity services on October 2024
Review titled Derriford Hospital
Replied on 12 November 2024
Thank you Jessica for your kind words and these have been passed on to staff who cared for you during your birth and your stay with us on the ward. I am hopeful you are recovering well and thank you for providing positive feedback to the team. Our teams at UHP in theatres and the ward work hard to provide the best possible care, and it is lovely to hear you experienced such wonderful care. Take care Charlotte Evans Maternity Matron for Inpatient Services
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Review titled Brilliant service
Rated 5 stars out of 5
by Margaret Ross - Posted on 20 October 2024
From Triage to a full MOT and to the Doctor I saw. The staff were just brilliant so a massive thank you from me.
Visited Accident and emergency services on October 2024
Review titled Derriford Hospital
Replied on 12 November 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind website comment dated 21 August 2024. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager
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Review titled Sdec
Rated 4 stars out of 5
by Stewart - Posted on 13 October 2024
I had been moved here after being seen in Ed and having a first lot of iv antibiotics. The Dr's and nurses on this unit were fantastic. They were so kind. They sorted a bed on lyd and organised a ct scan so quickly. They are brilliant. As were the staff on lyd ward
Visited Don't know on October 2024
Review titled Derriford Hospital
Replied on 21 October 2024
Both SDEC and Lyd teams have responded to your comment as follows: Thank you so much for sharing such positive feedback. It is always lovely to hear. I will share with the team. Thank you again. Linsey Yarwood Senior Sister Medical SDEC Unit Many thanks for your feedback, it's always nice to hear when someone has had a positive experience. I will pass this onto the staff on Lyd, it gives us a lovely boost to start the day 😊 Andrea Smith - Ward Manager, Lyd Short Stay Ward
Information supplied by University Hospitals Plymouth NHS Trust