Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Somethings missing
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2024
Spent 9 hours in hospital yesterday for them to basically tell me I need to go home and have a bowel movement
Visited Accident and emergency services on September 2024
Review titled Derriford Hospital
Replied on 16 September 2024
I am so sorry to hear of your dissatisfaction with the service you received. I am unable to clearly establish which department you attended though. If you would like us to look into this for you, please contact our Patient Advice & Liaison Service (PALS) on 01752 439884, or email them at plh-tr.PALS@nhs.net to provide your personal information. Please quote reference 79219 when getting in touch so that we can align any future contact from you with this posting. Many thanks Alison Stanton Patient Experience
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
There is a complete lack of communication in this hospital. My mum was admitted on Saturday, was left all of Sunday and Monday without any answers from anyone, no communication to tell us they were getting to her through a backlog, just made us feel like she was forgotten about. It took for us to threaten to make a complaint for them to actually do anything for her. Her catheter was left unemptied for an entire day (exceeded 24hrs and had reached it’s full capacity when someone eventually emptied it). Disgustingly rude member of staff on the discharge team, making a stressful situation for us even worse. This whole experience has left me extremely upset, this hospital really needs to improve its communication and quality of care as I was honestly considering discharging my mum and paying for private care for her. There was 1 individual who was really friendly and helpful however the majority of staff made it seem like they didn’t want to help. 2 members of staff sat at the ward desk flirting with each other and having personal conversations in front of patients. Another patient on the ward pressed her help button but nobody came to help her so I ended up getting up from my mums side and helping another patient. I wouldn’t wish such an experience upon my worst enemy, it was shocking to say the least.
Visited Neurology on August 2024
Review titled Derriford Hospital
Replied on 19 August 2024
I am so sorry to hear of your concerns. As these comments are anonymous, please could you get in touch with our Patient Advice & Liaison Service to provide your details? That way, we can share it with the appropriate ward/service so that they can look into the points you have raised. Our PALS team can be contacted on 01752 439884, or you can email them at plh-tr.PALS@nhs.net to provide your personal information. Please quote reference 78788 when getting in touch so that we can align any future contact from you with this posting. Many thanks for taking the time to share your feedback. Kind regards Alison Stanton Patient Experience
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Joyce - Posted on 03 August 2024
Paramedics brilliant and prompt. Admitted to Casualty at once and x-rayed. Treated quickly by staff in Casualty and everyone cheerful and verycaring. Very many thanks to all - first class treatment!
Visited Accident and emergency services on August 2024
Review titled Derriford Hospital
Replied on 23 September 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind comment dated 6 August 2024. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Margaret Hicks - Posted on 02 August 2024
I accompanied a member of my family as they were having distressing symptoms the staff were amazing at easing the distress while continuing with their observations.
Visited Accident and emergency services on August 2024
Review titled Derriford Hospital
Replied on 23 September 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind email dated 2 September 2024. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager
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Review titled Outstanding Care
Rated 5 stars out of 5
by Alison Tighe - Posted on 30 August 2024
I broke my femur whilst on holiday and from the moment I entered the hospital I was treated to outstanding care and treatment. I watched in awe as staff worked 12 + hour shifts and still they smiled and cared 100%. I really can't thank them enough. I was on Sharp ward for two weeks
Visited Orthopaedics on August 2024
Review titled Derriford Hospital
Replied on 23 September 2024
Hi Alison, thank you so much for you kind words. It is always lovely to receive such positive feedback. I will pass on thanks to the team. Kind Regards Gina Horner Senior Sister Sharp ward
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Review titled Amazing people
Rated 5 stars out of 5
by Susan Landricombe - Posted on 19 August 2024
L had a small lesion removed on my face. (upper lip) 6 stitches now removed hardly any scarring. seen within 3 Days had photos on Wednesday. surgery on Monday. Made me feel relaxed and my face hardly no scar
Visited Plastic surgery on August 2024
Review titled Derriford Hospital
Replied on 22 August 2024
Thank you for taking the time to write to the plastic surgery department to share your positive experience of the surgical procedure you received from Ms Emily Newton-Dunn and theatre team. It is always great to be able to share with our doctors and nurses your lovely words which are a pleasure to receive. I am pleased to read your lesion is healing well and there is hardly any scarring. I wish you well for your ongoing recovery from surgery. Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
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Review titled Rubbish Hospital
by Tammy Sharon Loretta Stafford - Posted on 03 August 2024
28 Hours without food waiting for a a ct scan because my illness is not important enough.And I still dont know when I am getting this scan.No mental health support either.This is unacceptable because I have had to watch other paitents enjoy meals while I have had to do without.Its like being abused all over again.
Visited Gastrointestinal and Liver services on August 2024
Review titled Derriford Hospital
Replied on 12 August 2024
We are sorry that you felt this way. The hospital is extremely busy, and we do the best we can to make sure patients get their scans. All our patients are important to us, and we are sorry that you felt this way. It can be difficult not being allowed to eat and drink but sometimes we must keep patients nil by mouth so that they are ready for the treatment they might need. Best Wishes Sian Kunene Senior Sister - SAU
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Review titled Lack of empathy from a male gyno doctor
Rated 2 stars out of 5
by Anonymous - Posted on 24 July 2024
I was admitted to maternity services for mva, I did ask if there was a female doctor, I was told there wasn't. I never want to be seen by a male doctor, but that day I didn't have choice but to tolerate a male doctor, since I just wanted to be done with it and go back to normal life. I absolutely hated the experience, the most humiliating and undignifying situation I ever had to experience. I honestly would rather go private so that I could have a choice for a female doctor, but the thing is there is no even option for private treatment in UK, which I find so frustrating. I had to go through this humiliation, to be honest I felt like I was r ....d. The doctor had no empathy whatsoever, he was smiling all the way through, I understand he does on a daily basis and for the doctor it is routine and also being a male he will never obviously understand the pain women have to go through. I was given local anastetics which didn't work, I felt all the pain, had I known it would be so painful I would have asked for sedation option. I hope my review will go through and other women will be aware of what can await them if they ever have to use maternity services at Derriford. This experience was very degrading for me. I absolutely hated it. I would rather travel to nearby city if need be as long as I have a choice of having a female gyno doctor.
Visited Maternity services on July 2024
Review titled Derriford Hospital
Replied on 29 July 2024
We are so sorry to read of your experience. Please do get in touch so we can both understand what happened and make sure we look to rectify this situation for you. Please contact our Patient Advice & Liaison Service on 01752 439884, or email them at plh-tr.PALS@nhs.net Please quote reference 78503 when getting in touch so that we can align any future contact from you with this posting. Many thanks Sue Wilkins Director of Maternity Services
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Review titled Amazing child birth experience
Rated 5 stars out of 5
by Katie spriddle - Posted on 14 July 2024
Id like to thank the three midwife’s that helped me through child birth when I was too scared to do it they helped me every step of the way
Visited Maternity services on July 2024
Review titled Derriford Hospital
Replied on 22 July 2024
Dear Katie, Congratulations on the birth of your baby. Thank you so much for sharing your wonderful feedback. I will ensure this is shared with the Midwives who cared for you. Kind Regards Charlotte Evans Maternity Matron for Inpatient Services
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Review titled Poor communication
Rated 3 stars out of 5
by Charlotte - Posted on 20 October 2024
It has been well over two months since having a pre-op for cataracts surgery. It is unfathomable that there is,no honesty about the expected timescale. I was told that August would be unlikely for the surgery because of the school,holidays, and therefore surgeons taking time off. Fair enough. That doesn’t account for September and most of October though. I phoned up recently to check what’s happening, but was clearly fobbed off again. Startled that the term “pot luck” was used in the conversation. This is just a shocking service. If I was given an approximate timescale, things would not be so bad. In the meantime, my eyesight and mental health are deteriorating rapidly, I’m find8ng it unsafe to cross the road, cannot go out when the sun is shining, and am really struggling to do my job as a receptionist. My life is on hold with absolutely zero clues as to when it may restart. The communication is non existent. The service, since moving to Alpha Way, has seemingly got worse, something I didn’t believe possible.
Visited Cataract Surgery on July 2024
Review titled Derriford Hospital
Replied on 24 October 2024
Unfortunately, we are unable to give an exact time for surgery as each patient has individual requirements. Our team book patients in chronological order following the consultant’s clinical assessment and the priority specified. As a generic timescale we look to book patients for surgery approximately 12 months after the date of the decision to operate, but this can sometimes be longer dependant on medical conditions. I apologise you felt ‘fobbed off’ as this is certainly not our intention but if your eyesight is deteriorating to the extent stated, please seek advice from the GP who can request for the surgery to be expedited if deemed appropriate on review here by our consultant team. Kind regards Pam Tracey REI Support Manager
Information supplied by University Hospitals Plymouth NHS Trust