Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing child birth experience
Rated 5 stars out of 5
by Katie spriddle - Posted on 14 July 2024
Id like to thank the three midwife’s that helped me through child birth when I was too scared to do it they helped me every step of the way
Visited Maternity services on July 2024
Review titled Derriford Hospital
Replied on 22 July 2024
Dear Katie, Congratulations on the birth of your baby. Thank you so much for sharing your wonderful feedback. I will ensure this is shared with the Midwives who cared for you. Kind Regards Charlotte Evans Maternity Matron for Inpatient Services
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Review titled Amazing Colposcopy team!
Rated 5 stars out of 5
by Grace - Posted on 05 July 2024
I was soooo nervous going in to my colposcopy appointment today, but the three people that looked after me put me at ease in an instant. I couldn’t have asked for a better team - they reassured me, had a laugh with me and took great care of me. They are absolutely amazing. While I hope I don’t have to come back… I wouldn’t mind if I got to see them again!
Visited Gynaecology on July 2024
Review titled Derriford Hospital
Replied on 18 July 2024
Thank you so much for taking the time to give us such lovely feedback on your visit to colposcopy clinic. I have shared it with the team who looked after you and they are thrilled they were able to make the experience a good one for you. Creating a positive experience is at the heart of what we try to achieve, so thank you for getting in touch! Best wishes Victoria Goodman Lead Nurse Specialist Colposcopy and Hysteroscopy Lancaster Suite
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Review titled First Class Care and Treatment
Rated 5 stars out of 5
by Mrs Geneviève Walker - Posted on 25 June 2024
On Tuesday 18 June I had a Colonoscopy. Home preparation was disturbing, and entering the procedure suite was filled with such fear and trepidation. However, I can’t find enough praise for the entire staff who cared for me. The Reception Nurses, the Procedure Nurses and the Doctors and Surgeon ….. they were all so caring, so professional and utterly dedicated. Thankyou Thankyou Thankyou. (I have a list of individuals names, but I understand I am not permitted to mention them here). The result of the procedure was ‘positive’, I was overjoyed, But it was heart warming to hear the happy relief from the staff as well. Sincere regards, Geneviève Walker.
Visited Diagnostic Endoscopy on June 2024
Review titled Derriford Hospital
Replied on 04 July 2024
Dear Mrs Walker, It is always lovely to hear that our patients' experience of Endoscopy was positive even though as you say it can be a procedure that patients are very nervous about having done. As the Quality Manager for the Endoscopy Unit I am keen to let staff know when they have been praised and would be delighted to know the names of the staff members that were with you through your journey so that I can pass this back to them personally. Thank you again for taking the time to contact us. I can be contacted by e-mail or telephone as below. Kind regards Dawn Gargett Quality and Rota Manager Endoscopy E-mail: dawngargett@nhs.net Phone: 01752 (4)32981
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Review titled I can not thank the team enough.
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2024
After spending 4 long nights in hospital I can not thank the team enough in the Ocean Ward at Derriford. Everyone went above and beyond to make sure that I had everything I needed. Two of my nights I had a HCA looking after me called l, who was just the most wonderful and kind lady I have met. She would make sure we all had everything we needed, if she could do anything to help and just have a general conversation with me. It made me feel like I was just chatting to an old friend. Thank you to everyone who has helped look after me over the last few days. You have all be so truly wonderful.
Visited Gynaecology on June 2024
Review titled Derriford Hospital
Replied on 08 July 2024
Thank you for sharing this, Claire and I will ensure that this is also shared with the team. It means a lot to hear that this person’s stay was made more comfortable and less stressful by the team. Emma Collins Matron for Breast, Gynaecology and SHiP
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Review titled Nightmare
Rated 2 stars out of 5
by Anonymous - Posted on 25 June 2024
having waited 4hrs for a ambulance with a suspected stroke followed by 12hrs in ambulance in car park followed by 16hrs on trolley in corridor then moved to assessment ward followed by further move in night to a Lyd ward absolutely a nightmare
Visited Accident and emergency services on June 2024
Review titled Derriford Hospital
Replied on 22 July 2024
Thank you for your website comment in which you outlined concerns regarding the care and treatment you received at the Emergency Department, Derriford Hospital. I am always disappointed to read negative comments as it means we may have let a patient down in some way. I can only apologise for the length of time you waited in the Emergency Department before being seen by a clinical member of staff. You may have seen in the national and local media that we are experiencing unprecedented demand in both the community and our hospitals. I would like to assure you that the teams at the University Hospitals Plymouth and Primary Care in Plymouth, Devon and East Cornwall are working hard with national teams to try and improve this situation. Our staff are hardworking and take patient care seriously, we as a team are constantly advocating the best for our patients but we are limited of what we can do with a system under unrelenting pressure. I apologise that our care fell short of the standard we accept in this case. I am truly sorry you have had a negative experience and have had cause to complain. Please do not hesitate to contact me in writing or by email at plh-tr.PALS@nhs.net should you wish us to investigate your concerns in more detail. Should you get in touch, please quote reference 78073 so that we can align any further contact from you with this posting. Thank you Jayde Fletcher Emergency Services Manager
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Review titled Incredible staff working in dire conditions.
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2024
It’s clear that the NHS is woefully underfunded, but the staff are incredible. Visited A&E after 111 referred me and the waiting room was jam-packed: standing room only. Wait times were very long but clearly displayed. Triage were patient and took time to check me out properly, the pain relief came quickly, x-ray staff were excellent and explained everything, and the consultant was, again, incredibly thorough. The whole visit took 3 hours, which was a lot quicker than I expected given how busy it was. The staff are doing an incredible job despite it being really obvious that the funding simply isn’t there any more. Protect the NHS at all costs!
Visited Accident and emergency services on June 2024
Review titled Derriford Hospital
Replied on 22 July 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind comment dated 2 July 2024. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager
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Review titled Amazing Staff
Rated 5 stars out of 5
by Dominique - Posted on 10 June 2024
I went in for an endoscopy and colonoscopy. Frightened was an understatement. I mean who wouldn't be nervous to get stuck up the butt with a 2 meter camera... the actual procedure? Man was it uncomfortable. Would I do it again? Not if I can help it! But the staff... the staff were amazing. My dread became ease and I felt truly cared for, from reception through to being discharged. Even through my shouting and uncomfortable noises during the procedure , my hand was held and I was softly talked through it. So thank you to the endoscopy team ! You guys are awesome !
Visited Diagnostic Endoscopy on June 2024
Review titled Derriford Hospital
Replied on 18 June 2024
Thank you for your comments regarding your recent procedure in Endoscopy. As you describe, they are often one of those procedures that nobody looks forward to and can be very worrying for patients. I am glad that you found all of the staff amazing and they helped to make a difficult time a little easier for you. Mel Williams Senior Sister Endoscopy
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Review titled Waiting list / no real help for people with mental health problems
by Ian - Posted on 27 June 2024
The NHS is always say they want to help people with Mental health issues but there doesn’t seem to be anyone to help us get through the waiting list times for the actual operation. Like most people I struggle day to day with the pain. I don’t want to jump the list but & all I’m asking for is for a rough date to get me through the waiting period. All I seem to get is a generic or AI response “You are on the waiting list” Even though I have stated that I’m struggling mentally several times no one passes the information on to different departments to check on me (Is he really OK & how can we help him etc). All I’m after is proper reassurance & a date to fix my mind on. (Why aren’t there more transparency with the lists) I don’t think that’s really too much to ask. My pain has been going on for 7 years now & no one I have messaged seems to really care or want to help me. I’m sure I’m not the only one.
Visited Orthopaedics on June 2024
Review titled Derriford Hospital
Replied on 03 July 2024
Dear Ian I am so sorry to hear about the waiting times you are experiencing. In order for us to look into this for you, please contact our Patient Advice & Liaison Service (PALS) to provide your personal details. We can then share this with the service line involved and respond to you fully. You can email PALS at plh-tr.PALS@nhs.net or contact them by telephone on 01752 439884. Please quote reference 78109 so that we can align any future contact from you with this posting. I look forward to hearing from you. Kind regards Alison Stanton Patient Experience
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Review titled Great Staff, let down by poor infrastrucure and cleanliness
Rated 5 stars out of 5
by Paul S - Posted on 28 May 2024
Had to attend Accident and Emergency unexpectedly (on a Bank Holiday afternoon) due to an extremely painful hip. The Staff were fantastic, everyone I came into contact with was very kind, patient and considerate. The Dept however, is in a poor state throughout, paintwork is damaged and the floor looks like it hasn’t been cleaned for a long time. Not helped by litter strewn throughout the room. I never saw a cleaner (or anyone dealing with the litter) in the 2 and a half hours I was waiting for treatment. I would recommend cleaners/managers frequently visit in order to maintain an acceptable standard. There appears to be a shortage of bins as well, which doesn’t help. In addition the Gents toilet was in a very poor state of cleanliness, with a door lock which has been badly fitted and is difficult to operate. Overall I was grateful to the Hospital for receiving great and professional care from the Emergency Practitioner Nurse (who was from Hull/Leeds) but the overall care I received was let down by the poor material standard of the Department.
Visited Accident and emergency services on May 2024
Review titled Derriford Hospital
Replied on 13 June 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind website comment dated 20 May 2024. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager
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Review titled An excellent A and E service
Rated 5 stars out of 5
by Mike Anning - Posted on 29 May 2024
Was admitted after a fall where i sustained a badly cut arm and a cut eye. Liskeard dressed my arm. However because i take strong blood thinners sent me to Derriford in case I had a bleed to the brain. I had a CT Scan, an ECG, 2 X-Rays and three blood tests. Each section were very friendly, very professional, and very reassuring and helpful. A huge thankyou to all who treated me
Visited Accident and emergency services on May 2024
Review titled Derriford Hospital
Replied on 08 July 2024
On behalf of Derriford Hospital Emergency Department, I would like to thank you for your kind website comment dated 30 May 2024. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager Many thanks for the feedback, I have passed this onto the team. Best Wishes Jo Cleary Booking Team Manager
Information supplied by University Hospitals Plymouth NHS Trust