Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant staff
Rated 5 stars out of 5
by Margaret Hicks - Posted on 24 September 2023
Attended Ed myself yesterday and staff were amazing, pleasant, professional and busy.there may have been a long time waiting around which is what to expect but everyone was attended to with amazing care and professionalism so I must thank them for their care.
Visited Accident and emergency services on September 2023
Review titled Derriford Hospital
Replied on 11 October 2023
Dear Margaret Thank you for taking the time to leave positive feedback about your recent visit to the ED and how pleasant the staff were despite how busy the department was. I have passed on your comments to the team and they hope you are now recovering well. Many thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Mark Braithwaite - Posted on 26 September 2023
On 19 September I dislocated my hip. The ambulance crew who attended were very kind and efficient despite the difficulty in extricating me from my location. Due to the difficulties in the hospital there was a wait but they were kind enough to look after me during that time. I was operated on the following morning. The subsequent issues regarding oxygen and blood pressure were managed. I am grateful to the staff on Meavy ward who looked after me and their efficient confidence meant that I was not anxious. I am not allowed to name anyone but I hope this message gets through to the right people
Visited Accident and emergency services on September 2023
Review titled Derriford Hospital
Replied on 05 November 2023
Mrs Curson would like to thank you for sharing your experience, as information such as this is very important to the Trust. We are focussed on maintaining high standards of care. Patient feedback, like yours, is used to strengthen the processes within the Trust and is always welcomed. All feedback, whether positive or negative, is taken very seriously and used as a learning tool to improve our patient’s experiences in the future. Mrs Curson would like to thank you and will feed back the information to the Orthopaedic and Meavy Ward team involved in your care and we all wish you well in your on-going rehabilitation. Karen Curson | Quality Manager Trauma, Orthopaedics and Rheumatology
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Review titled good hospital - disorganised
Rated 3 stars out of 5
by clive friendship - Posted on 22 September 2023
From A&E I was transferred to assessment ward when. It was thought I had a TIA - it was organised a ECG monitor to be fitted I had this fitted on the 11th August until14th August. I have heard nothing since. Tried in vain to access information/results - without any succes at all
Visited Cardiology on August 2023
Review titled Derriford Hospital
Replied on 14 November 2023
Thank you for your email. I understand your frustration with regards the delay in getting your ECG result. These are performed by Cardiology on our behalf, and I have reached out to them to chase your results. Regrettably they are under extreme pressures at the moment, and this has caused the long wait for your results. Once we have them, we will write to you. Thank you for your patience. Best wishes Matt Dart Clinical Admin Manager for Neurology
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Review titled Plastics Team
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
I would like to say a Big Thank You to the plastics team who did surgery to remove cancer from my ear and did a fantastic job in reconstructing my ear All done within 6 weeks from initial appt to job done Well Done NHS
Visited Plastic surgery on July 2023
Review titled Derriford Hospital
Replied on 06 September 2023
Thank you for taking the time to leave your feedback on the NHS website for the Plastic Surgery department to share your positive experience of the surgery you received from the doctors and theatre staff. It is always great to be able to share with our doctors, nurses and administration staff your lovely words which are a pleasure to receive. Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
Provided by Care opinion
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Review titled Not impressed.
by Zebsz93 - Posted on 13 July 2023
Blood sample sent for testing in February 2023. No result forthcoming so my Consultant contacted the laboratory and was told there we was not enough blood to do the test. The laboratory failed to communicate this fact to anyone, so had the Consultant not contacted them we would have been none the wiser. Second blood sample was sent in April 2023 and having waited a further 11 weeks for a result my G.P in chasing up the result was told the sample had been lost. So after 6 months we have had to send off another sample and hopefully, third time lucky, we might get a result. This is far too long to wait when you need a diagnosis for a liver complaint. Not impressed.
Visited July 2023
Provided by Care opinion
Derriford Hospital has not yet replied.
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Review titled In house CT scanning
Rated 5 stars out of 5
by Martin - Posted on 04 August 2023
Would like to thank staff / team at Derriford's in house CT scanning department for their professional, kind and competent approach during my recent CT scan.
Visited Diagnostic Imaging on July 2023
Review titled Derriford Hospital
Replied on 09 August 2023
Dear Martin, Thank you for taking the time to share your positive experience whilst visiting the CT department. Your kind comment is much appreciated, and we will ensure is shared with the team. Kind regards Gabriela Mortlock Quality and Equipment Support Facilitator Medical Imaging Department
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Review titled Phenomenal service
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
I unexpectedly had to have a procedure on my thumb after an accidental incident with my dog, I was in surgery 12 hours after being assessed and everyone was incredible from nursing staff to theatre staff. I felt relaxed and in good hands especially as it was such a short period of incident and then surgery so was a bit anxious. As I have arthritis in my thumb the surgeon was very aware of this and made sure my dressings didn’t impede on making daily life even more difficult. He was soo reassuring and calm as were the theatre staff. I have never been so impressed by such a tightly committed group of people working so cheerfully on a Sunday morning. Thank you.
Visited Plastic surgery on July 2023
Review titled Derriford Hospital
Replied on 15 July 2023
Thank you for taking the time to leave constructive feedback on the NHS website for the Plastic Surgery department to share your positive experience of the surgery you received from the trauma team and theatre staff. It is always great to be able to communicate with our doctors and nurses your lovely words which are a pleasure to receive. Many thanks Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
Provided by Care opinion
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Review titled Expert surgeon
Rated 5 stars out of 5
by Martin Gregory - Posted on 17 August 2023
I had a suspected basal cell carcinoma in my nose cleavage which needed removing. I attended Rowan house for the required minor surgery and felt I was treated kindly and professionally by all the staff, from reception to the operating team. I would particularly like to thank my plastic surgeon, who has done a fantastic job. My stitches have dissolved and it as if there had never been anything there. The work demonstrated great precision and expertise. I am delighted. Thank you. from Martin
Visited Dermatology on July 2023
Review titled Derriford Hospital
Replied on 06 September 2023
Thank you for taking the time to leave your feedback on the NHS website for the Dermatology & Plastics Departments and to share the positive experience of the surgery you received at Rowan House. We have shared your lovely words with the Surgeon, nurses and administration staff who were working that day. Many thanks Jo Wollington Clinical Admin Manager for Dermatology
Provided by Care opinion
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Review titled I don't think I'd still be here if it wasn't for them.
by caringrw34 - Posted on 10 July 2023
Its been lonely and frustrating over the last 3 years since being referred to Rheumatology. I've become so ill that my life has shut down. I can't work, I've stopped all classes and physical activity, I hardly socialise, I don't have a full relationship with my husband anymore. Until now there was no email or phone number - no way of getting through! Every appointment is like the first one! A new nurse or doctor with no knowledge of me, no experience, no ideas! Nothing has been done to diagnose me - dangerous immune suppressants are recommended with no evidence or diagnosis! Luckily immunology (Derriford) and Haematology became involved when I ended up in ER and they are helping - I don't think I'd still be here if it wasn't for them.
Visited July 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 20 July 2023
To Whom It May Concern, I am very sorry that you have had such a tumultuous time and experience within our department. Please do contact the PALS department with some details and I would be very happy to investigate your concerns. I do not expect any of our patients to go through what you described, and I would be very appreciative if you can discuss with us so we can ensure this does not happen to you or any more of our patients going forward. PALS can be contacted on 01752 439884 or via email at plh-tr.PALS@nhs.net Please quote reference PALS 72891. Best wishes, Alex Bond | Clinical Admin Manager | Rheumatology
Provided by Care opinion
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Review titled Professional.
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Attended the unit at 0930 and seen with various tests to determine my problem by 1130 hrs then a short while later after being given refreshments informed of the results with advise given. I personally feel that the service given as excellent.
Visited Accident and emergency services on June 2023
Review titled Derriford Hospital
Replied on 12 June 2023
Thank you so much for taking the time to post such lovely comments. Please could you get in touch with our Patient Advice and Liaison Service (PALS) to let them know which service you used? We can then share your kind words with that team. PALS can be contacted on 01752 439884 or by email at plh-tr.pals@nhs.net Please quote reference PALS 72403 so that we can match your contact with the case already opened for you. Many thanks Alison Stanton Patient Services
Information supplied by University Hospitals Plymouth NHS Trust