Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent Primrose breast care unit
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
Attended Primrose unit today, it was extremely well organised. I was very nervous but all the staff were very professional, very friendly, kind and reassuring. Everything was explained thoroughly. I was very impressed.
Visited Breast Surgery on November 2023
Review titled Derriford Hospital
Replied on 27 November 2023
Thank you so much for passing on your positive feedback. It is encouraging to know that patients feel they are receiving the care and attention we aim to provide for all patients attending our department throughout their diagnosis and treatment pathways. We will keep a record of your compliment and pass this on to our teams. With best wishes. Sharon Cox Support Manager Breast Surgery Service Line Primrose Breast Care Centre
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Review titled Great staff but very noisy hospital
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2023
So I got admitted during the day, the staff on my first day - hca and midwives were amazing, workmen working on the hospital just outside argyll ward were extremely loud from 7am shouting, swearing, chanting. The midwives / staff throughout the night were also extremely loud, joking, yapping, shouting all night we could hear them from our bay. No care for others trying to sleep was given atall. They were lovely and caring other than this. Today's day staff are the opposite. Don't really come in atall, not much communication and really not that great to be honest. Workmen have been coming in leaving windows wide open making the whole ward freezing.
Visited Maternity services on November 2023
Review titled Derriford Hospital
Replied on 21 December 2023
Sue Wilkins, Director of Maternity Services, expressed regret that they were unaware of your concerns at the time, but thanks you for raising them now. Helen Harling, Maternity Matron for Inpatient Services, was very sad to read your comments and found your experience very disappointing. She has thanked you for taking the time to share your experiences of Maternity Care and expresses her regret on the aspects of your stay which fell below the standards expected. She was also saddened to learn of your experiences during the night and of the lack of communication from those caring for you during your stay. However, Matron is grateful for your feedback regarding the ongoing work within the Maternity Department and this will be shared with the site teams for their awareness. Please be assured that all such feedback is taken very seriously and supports the team in the ongoing development of their service. Matron would very much welcome the opportunity to speak with you directly if you should wish, to understand more about your care experience and to offer my support. Please do not hesitate to contact her directly on the details below. Tel: 01752(4) 39699 Bleep: 81631 Email: helenharling@nhs.net
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Review titled Fabulous service
Rated 5 stars out of 5
by Lindsey Sharp - Posted on 03 October 2023
A huge thank you to the audiology department today for a really thorough, prompt and professional service and assessment. Everything was explained very well. We are very lucky to have this service.
Visited Ear, Nose & Throat on October 2023
Review titled Derriford Hospital
Replied on 11 October 2023
Thank you so much for taking the time to post this. We always aim to provide a good service, and are always delighted to receive positive feedback from our patients. Best wishes, Adam Beckman Head of Audiology Services
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Review titled Just being kind and caring goes a long way!
Rated 3 stars out of 5
by Ruth - Posted on 13 October 2023
A surprisingly fast response time from the ambulance service to our rural location. The paramedics were calm but caring on arrival. They were faced with a slightly unusual and possibly tricky set of symptoms, but the senior paramedic was extremely thorough and professional, ensuring that everything had been well checked and understood before leaving. Just this little bit of kindness and concern goes a long way. Thank you!
Visited Accident and emergency services on October 2023
Review titled Derriford Hospital
Replied on 17 October 2023
Thank you so much for your kind words. Unfortunately, the ambulance service is not managed by UHP and is a separate Trust. Would you be good enough to share your feedback with them directly please? Here is their website link: https://www.swast.nhs.uk/welcome/get-in-touch/call-us Or their contact numbers are: Reception - 0300 369 0130 (General support and Compliments) Patient Experience - 0300 369 0133 (Comments, Concerns and Complaints) Thanks again Alison Stanton Patient Services
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Review titled Great.
Rated 5 stars out of 5
by TRACY LEE - Posted on 20 October 2023
On yesterday, I and mum to go Hepatology outpatient, this is our first time, I have no idea how to do. Thank the receptionists, too many nurses and doctor to help me finish this appointment and get some medicine. Special thank someone nurse, very strong wind on yesterday, she take one blanket to my mum let her on the wheelchair to keep warm when we are waiting to get the medicine.
Visited Don't know on October 2023
Review titled Derriford Hospital
Replied on 25 October 2023
Thank you for the feedback relating to our Hepatology department. We are glad you had such a positive experience during your appointment and your praise has been passed onto the medical and administration team. Best Wishes, Vicky Croker Governance & Admin Cluster Co-ordinator
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Review titled Medication delays affecting my Parkinsons
by venusrw48 - Posted on 20 November 2023
I am on medication for Parkinson's and am fully lucid with regards to which tablets, dose and times. This is very important as it makes a huge difference with the management of my symptoms as have to take at allocated times. I had an emergency visit to Derriford Hospital, and during my stay at the hospital the meds were taken away from me and I had to keep chasing staff for them at the required dose times. This led to delays in being given my doses and this has led to a set back of my symptoms.
Visited October 2023
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Review titled Derriford Hospital
Replied on 12 February 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your Website comment dated 20th November 2023. I am always disappointed to read a complaint as it means we have let a patient down in some way. Each and every complaint received at Derriford Hospital is viewed as an opportunity to identify areas where we could or should improve our service. Please be reassured that your complaint has been taken very seriously and has been fully investigated. Your complaint has been investigated by Fiona Veale, ward manager for the Emergency Department (ED) and her findings are detailed in the following feedback. Fiona is unsure from your website comment if you attended the Emergency Department, if this was the case, Fiona would like to offer an apology on behalf of the Emergency Department for removing your time critical medication. We are aware how critical these medications are to control your symptoms. I was unable to see from your comment if you were admitted into hospital or if the medication was taken away from you during your Emergency Department attendance. Fiona has consulted with the Parkinson team and confirmed there is not a specific self-administration Parkinson protocol. If you attended the Emergency Department an assessment should’ve been undertaken by a health professional to enable you to self-administer your own medication during you stay. I would like to offer my sincere apology if this did not happen and for the distress this has caused. Fiona has asked the Education team to handover on their safety brief to ensure staff are placing yellow critical medications (Parkinson's stickers ) on patients notes and ensure staff aware of the importance of supporting patients to be able to self-administer these critical medications. Your sincerely Fiona Veale Lead Nurse for Resus Emergency Department
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Review titled Pharmacy staff don't care.
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
My daughter suffers from cystic fibrosis and due to a shortage of creon in the uk has run out. The pharmacy at derriford hospital has stock, but would not give her any as she does not have the "correct script", yet the script did say "rts" on the top, so should have been accepted. She was told she needs to go back to her doctor on Monday to get the correct script. Without this medication she will basically starve, as crean assists her to absorbe food. The unhelpful and uncaring attitude of the staff was unacceptable. Willing to let someone starve rather than help. Hippocratic Oath seems to mean nothing these days. As an ex paramedic I have taken the oath, and still live by it today. Well done Derriford Hospital you are part of the problem and not the solution.
Visited Don't know on October 2023
Review titled Derriford Hospital
Replied on 25 October 2023
We can only apologise for the poor experience you have had. Medicines have defined mechanisms of supply and it is likely that on this occasion, a supply could have not been made for the medicine in question. However, there are no specific details in your comment that allows us to investigate this further and provide you with a more meaningful response. For example, it would be helpful to know whether your comment relates to the inpatient Pharmacy or the Lloyds outpatient Pharmacy. Is the Doctor you refer to your GP or a hospital Doctor? If you are willing to, please provide us some details by emailing our Patient Advice & Liaison Service at plh-tr.PALS@nhs.net or if you prefer, call the team on 01752 439884, so that the Pharmacy team can ensure a thorough investigation and response is provided. If you do get in touch, please quote PALS reference 74215 so that we can align any future contact from you with this website comment. The team would also be happy to meet with you to discuss your concerns. Thank you for getting in touch. Steve Mumford Head of Pharmacy Governance, Operations & Improvement
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Review titled Shout out to the lovely staff of Mansfield MRI
Rated 5 stars out of 5
by Rachel Sargent - Posted on 06 September 2023
I would like to say a huge thank you for all the kindness, help and support I had from the staff at the Mansfield MRI centre. I was really anxious about having the MRI, but they were all wonderful and made my appointment so much easier. Their kindness and patience is very much appreciated.
Visited Diagnostic Imaging on September 2023
Review titled Derriford Hospital
Replied on 18 September 2023
Dear Rachel Sargent Thank you for taking the time to share your positive experience whilst visiting the Mansfield MRI. Your kind comments are much appreciated, and we will ensure they are shared with the team. Kind regards Gabriela Mortlock Quality and Equipment Support Facilitator Medical Imaging Department
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2023
I had 5 days on Tavy ward, my goodness those nurses work hard, they never stop, I really hope that they are appreciated and supported by the management at Derriford, they deserve medals! But whoever ordered those silly paper curtains needs to get down on that ward and see the impact they are having on those amazing staff! They struggled to close them every time, I could not believe my eyes, they would be better off with the mobile screens. This is a super busy ward and the impact on staff and patients is terrible. Nurses told me they were even getting backache from trying to pull curtains around the bed in a hurry! The curtains are not fit for purpose and by the way don’t fit the rails either. Also just to mention the food choices are very poor on this ward, I have a dairy intolerance and eat a lot of vegan food, even though I am a meat eater as I regard it as a safe option. The menu was the same every day with very limited choices and no vegan food on the menu. I never saw a piece of fruit! Luckily a kind member of the housekeeping team came on duty after my first few days of eating the same meal, and actually had to go down to the kitchen to get me some other choices. I had previously been told there were no other options! My son brought in snacks for my supper. But he was only visiting for a few days. I think some more choices should be available, if I had been a vegan, I would have starved. I was totally reliant on that one member of staff and her kindness. So finally look after those staff you have on Tavy they deserve care and rewards for the work that they do, it’s relentless on both day and night. I would like to thank everyone of them for the care I recieved.
Visited General Medicine on September 2023
Review titled Derriford Hospital
Replied on 17 October 2023
Thank you for your kind words about the Team. I have fed this back to the nursing staff. I wish you all the best in your recovery. Many thanks, Vikki Airey | Senior Sister | Ward Manager MAU Tavy
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Review titled fantastic practice
Rated 4 stars out of 5
by Tim John Mellor - Posted on 26 September 2023
never had an experience like it,staff were simpathetic and caring to my situation always on the go . deserve everything thing they get and more,thank you to the postbridge ward
Visited Neurosurgery on September 2023
Review titled Derriford Hospital
Replied on 03 October 2023
Thank you for your lovely words which I have shared with the Postbridge Team. It is always great to receive feedback. Thank you Julie Senior Sister
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Information supplied by University Hospitals Plymouth NHS Trust