Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled unsatisfactory treatment
Rated 1 star out of 5
by barry blatchford - Posted on 20 March 2023
i have been deaf since 30th june 2022 since then i have only seen a specialist twice the last time was october 21st 2022 i was told i was to have a implant and was put on the emergency list.since then i have not heard anything from the hospital.l wondered lf lt was because of my age now i am in my 80ts l might die and then it would save the hospital the expense of operating
Visited Ear, Nose & Throat on October 2022
Review titled Derriford Hospital
Replied on 22 March 2023
Dear Mr Blatchford, I am sorry you have to chase your appointment with our service. Rest assured you have not been forgotten and an appointment will be arranged for you. We endeavour to book our patients for their follow up appointments as soon as we can. If we cancel an appointment, we try to arrange the rebooking as soon as possible for all our patients. The department has been under a lot of pressure recently with waiting list numbers, but we would like to assure you that we are working incredibly hard to see as many patients as we can with the capacity, we have available. We book our patients in order of clinical priority no matter how young or old they are. Again, I am sorry you have had to chase your appointment. Regards Gina Bewers Clinical Admin Manager for ENT and Audiology
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Review titled Great treatment
Rated 5 stars out of 5
by Neil Harding - Posted on 02 October 2022
As a Holidaymaker from Bristol, I had two accident's in just one week. It was only for Minor Injury. Started with two arm injury and then two leg injury. What A&E Staff have to put up with. Having been a Hospital Porter I know how it can be. I was seen by the same Young nurse both times, She was Brillant and the whole staff was as well and they phone us because we left my paperwork there. Could do with a Bigger A&E dept.They cannot help the way the NHS is but as a 67 year old man I can see it all going Private.
Visited Accident and emergency services on September 2022
Review titled Derriford Hospital
Replied on 11 October 2022
Thank you for taking the time to leave feedback regarding your visit to the ED. I will ensure your kind words regarding the staff are passed on. Plans to build a bigger Emergency Department are underway. We are hoping to start this build in 2023. I hope you are recovering well. Thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology
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Review titled Excellent staff
Rated 5 stars out of 5
by Georgia Bennett - Posted on 25 August 2022
I visited A&E due to severe toothache which I was in tears and agony over and a woman from the oral surgery department came and saw me and she was amazing!!! I wish I got her name but I had been in agonising pain for weeks and this was the first time, a professional had actually listened to me!
Visited Oral and Maxillofacial Surgery on August 2022
Review titled Derriford Hospital
Replied on 06 September 2022
I will forward this feed back to the on call team. Great to have some good news. Thank you so much for sharing. Thanks again Sue Casey (Dip DH, Dip Soc SIP) Dental Hygienist and Senior Dental Manager
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Review titled Amazing service
Rated 5 stars out of 5
by A.E - Posted on 19 August 2022
I have just had a ultrasound appointment , from the moment I entered the department and was welcomed with a happy receptionist, who was a credit to the hospital, I was welcomed to my appointment, the Hca and radiologist were very friendly explaining what was going to happen and very professional making me feel at ease. The whole experience was positive and I came away feeling well looked after.
Visited Don't know on August 2022
Review titled Derriford Hospital
Replied on 06 September 2022
Thank you very much for your very kind feedback. We will ensure your kind feedback is passed along to the team involved in your care. Many thanks Paige Robinson Clinical and Admin Manager Imaging dept.
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Review titled Absolutely terrible.
Rated 1 star out of 5
by Jack - Posted on 01 September 2022
I (Aged between 16-17, and disabled) waited 14 hours to be told to go back to my local area for treatment, except I could barely walk. During these 14 hours I was belittled and humiliated by the majority of staff, left screaming in agony and all while having no adults present. I was on a medicine that I could have had a reaction to as I had never taken. Staff shouted at me for being autistic, then lost me when my mum arrived at 7am to look after me - a member of public had to direct her. I was left dehydrated, with no access to help, water or a toilet - in a 35 degree heatwave! I am now suffering nightmares as a result of the horrendous treatment I received. A formal complaint has been lodged (some actions are being taken to prevent this, I do have to praise the response to the formal complaint), but now I am scared to see any of my doctors, which as a disabled person is a major problem. Would not wish on my worst enemy.
Visited Accident and emergency services on August 2022
Review titled Derriford Hospital
Replied on 23 September 2022
Dear Jack Thank you for taking the time to leave a comment on this website. I am so sorry to read that your experience was not at the high standard of care that we would expect. Your formal complaint is being dealt with internally so therefore I am unable to comment any further via this website. Should you have any more concerns, please do not hesitate to contact us. Thank you Kind regards Chelsea Harris Clinical Admin Manager – Emergency Department
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Review titled Great team
Rated 4 stars out of 5
by Jodie Pascoe - Posted on 13 January 2023
Was admitted to Neuro ward, after feeling terrified and lonely I was put at ease by my neurosurgeon who explained everything in a way I was able to understand. Since being discharged I have been looked after more than I could ask for and feel more at ease with my condition.
Visited Neurosurgery on August 2022
Review titled Derriford Hospital
Replied on 09 February 2023
Thank you so much for your lovely words complimenting the neurosurgery team. We are so pleased that you have felt looked after and supported and will pass this on to the team. Thank you With best wishes Rachael Buller (Mrs) Service Line Cluster Manager ENT & Audiology, Chronic Pain, Main OPD and Neurosurgery
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Review titled Exceptional care
Rated 5 stars out of 5
by Caryl Evans - Posted on 13 August 2022
I want to thank the wonderful staff at your Xray department. From the cheerful receptionist, to the nurse fitting a canula,to the nurse who patiently helped me through the procedure,(a colonography),to the kind nurse who sat with me afterwards. The whole experience was professional, speedy, and, above all, with kindness. Thank you.
Visited Colorectal cancer services on August 2022
Review titled Derriford Hospital
Replied on 23 August 2022
Dear Caryl, Thank you very much for your very kind feedback. We will ensure this message is passed along to the team involved in your care. Many thanks, Paige Robinson Clinical Administration & Rota Manager
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Review titled Derriford Accident and Emergency Department Thank You!
Rated 5 stars out of 5
by Darren E - Posted on 31 August 2022
I visited Derriford A and E department after contracting an infection and having heart palpitations. Right from entering the department you are met by volunteers who point you in the right direction to the Reception. It is all very orderly. The reception staff were very professional and gave me a form to keep hold of for Triage. Within 20 minutes of sitting down I was called to a room for Triage Assessment then I went back into the waiting room and shortly after that I was called to have an ECG and blood tests done. Following that I went back to the waiting room and hardly any time later I was called in to see a GP. Next was a wait of about 3.5 hours for the blood tests to come through so that I could see the GP again. I left the department after about 5 hours in total and I was absolutely in awe of what I had just experienced. The staff were brilliant, professional but friendly at the same time. I felt completely at ease from the moment I entered. I know how busy they all are so I promise to try and stay away in the future. I just want to finish off this extremely review with a huge thank you to each and everyone that works in the Accident and Emergency Department at Derriford Hospital in Plymouth. You are all amazing!
Visited Accident and emergency services on August 2022
Review titled Derriford Hospital
Replied on 06 September 2022
Many thanks for taking the time to share your positive feedback regarding your time in the Emergency Department. It is always pleasing to hear such lovely comments like these in such difficult times. I will ensure that your message is shared with the rest of the team who will greatly appreciate your kind words and I hope you are recovering well. Many thanks Sophie O’Keefe Cluster Group Co-Ordinator
Information supplied by University Hospitals Plymouth NHS Trust