Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Asthma Clinic was Superb
Rated 5 stars out of 5
by David Saunders - Posted on 27 May 2023
Excellent care, help and service for my asthma. I'm very, very happy with the personable and helpful attitude of the team and how a new treatment was explained to me. Thank you Thoracic Team
Visited Respiratory Medicine on May 2023
Review titled Derriford Hospital
Replied on 31 May 2023
Thank you for the kind feedback towards our Asthma Service. We are always pleased to read patient feedback and it’s lovely to see the team’s hard work being recognised. Many thanks Chanelle Oliver Support Manager for the Respiratory, Neuropsychology, CHP & Neurophysiology Service Line
Provided by Care opinion
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Review titled Telephone consult
Rated 1 star out of 5
by Janet SHORT - Posted on 18 May 2023
I was due a telephone consult yesterday at around 11.50. It never happened. I spent the whole day by the phone. Second time for me to be let down by derriford.
Visited Cardiology on May 2023
Review titled Derriford Hospital
Replied on 22 May 2023
Unfortunately the contact details for you on the Cardiology system did not appear to be up-to-date. The consultant concerned could not get through at the time stipulated for your appointment so rebooking has been requested. However, our PALS team were able to contact you on the number listed on our Patient Information System (iPM), so I can only apologise that the oversight appears to be on the clinician’s part in this instance, but we will look to expedite your rebooking for the next available slot. Thank you for taking the time to get in touch. Paul Smith Clinical Admin Manager for Cardiology
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Review titled Chest xray
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2023
Attended the hospital for chest X-ray. The staff were friendly and it was well organised with no waiting
Visited Diagnostic Imaging on May 2023
Review titled Derriford Hospital
Replied on 31 July 2023
Thank you for taking the time to share your positive experience whilst visiting the X-ray department. Your feedback is much appreciated and we will ensure is shared with the team. Kind regards Gabriela Mortlock Quality and Equipment Support Facilitator
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
ED staff extremely professional, very friendly and helpful they all took time to ensure you were at ease, cannot fault in any way. Would comment that the ED area was very clean and tidy certainly a gold star to the cleaning staff.
Visited Accident and emergency services on May 2023
Review titled Derriford Hospital
Replied on 13 June 2023
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 6th June 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department and in particular the cleaning team, are aware of your kind words. Hearing such positive feedback really helps. Thank you again for taking the time to comment. It is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Support Manager
Provided by Care opinion
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Review titled Great Care
Rated 5 stars out of 5
by Jeanette Millard - Posted on 18 May 2023
I attended A&E recently with a fractured wrist and received wonderful care. On arrival, yes there was some waiting but thanks to a kind nurse who saw I was in pain, quickly got me into a cubicle to be seen for assessment. A very kind nurse practitioner treated me with the utmost care & attention which I am truly grateful for. I could not fault the care I received, not forgetting the kind volunteer who was at the front door assisting people.
Visited Accident and emergency services on May 2023
Review titled Derriford Hospital
Replied on 22 May 2023
Dear Mrs Millard, On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 18th May 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department, Nurse Practitioner and Volunteer in particular are aware of your kind words. Hearing such positive feedback really helps. Thank you I hope you are safe and recovered well. Thank you again for taking the time to comment. It Is very much appreciated. Jayde Fletcher Emergency Services Support Manager
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Review titled Thank you, fantastic service
Rated 4 stars out of 5
by Rebecca - Posted on 13 May 2023
I recently was treated in the urgent care area of A&E for a fractured wrist. Every member of staff I met was so kind and professional, especially the Nurse Practitioner who gave treatment on my wrist. Yes the department was busy and yes we did wait nearly 4 hours to be seen but I think it is remarkable how the staff coped and remained so cheerful, kind, and were very reassuring throughout. Can’t thank you enough!
Visited Accident and emergency services on May 2023
Review titled Derriford Hospital
Replied on 22 May 2023
Dear Rebecca, On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 19th May 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department and the Nurse Practitioner in particular are aware of your kind words. Hearing such positive feedback really helps. Thank you I hope you are safe and recovered well. Thank you again for taking the time to comment. It Is very much appreciated. Jayde Fletcher Emergency Services Support Manager
Provided by Care opinion
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2023
Took my husband to the E,D after being told to by minor injuries unit due to head injury that was getting worse over a few days. He was in severe pain with his head, and had signs of a possible bleed. He was triaged fairly quickly but that's about as good as it gets. The rest of the 17 Hours he spent in there consisted of being lied to by almost every member of the team to our faces, purely because they didn't know, or didn't want to deal with the questions so would just lie and say they will check or get something, then just didn't! We waited well over the allotted 5 hours to be seen by a doctor, only to be seen by another nurse who could not tell if it was serious enough so had to get the opinion of a doctor, which is what we were already waiting for. Waited another hour to be seen by the doctor, each time having to explain what the problem was, go through the same tests only to have her tell us that she didn't think it was serious but we should probably do a head scan even though he didn't actually qualify for one. He had a visible dent in his head! They told us this would be another hour, but after waiting another 3 we decided to leave. We were told we could not leave as he could die....if it was that serious why not treat him quicker. We were constantly told they would check up on the times, check with this doctor or that doctor etc etc and no one ever did what they said, we would watch them walk past the doctor to get a coffee and sit and chat at the computer desk not actually doing what they said. I complained after waiting over 1hr for the next set of pain relief in front of the whole ward, and this seemed to be the only way they would listen to me, which is not really on as we had been polite and patient up till around 12hrs of nothing being done. My husband was told 1hr for the scan, he actually waited another 7 Hours, then another hour after that to be told he had a fracture and to go home. They pumped him so full of morphine whenever he dared to ask a question, that it was obvious that they just didn't want to know, even after him explaining that the pain was not subsiding. All but one of the nurses were rude and arrogant, not answering a simple question even when speaking to their faces. They would come in and do his obs, and when questions as to why his heart rate was so low, did not even reply just shrugged it off, not even an explanation or ill get someone, just non responsive, it was so bad! The receptionist was awful, did not even look at you just barked questions. I get that there are people who abuse the A&E department but that does not mean that you have to treat everyone who comes in as a burden, my husband has left vowing never to go back to Derriford again. He was also not given any advice on what to do about his head apart from rest. Lets hope there isn't anything more serious going on as clearly Derriford A&E could not care less! I am so disappointed in the care from the once great NHS!
Visited Accident and emergency services on May 2023
Review titled Derriford Hospital
Replied on 12 June 2023
On behalf of Derriford Hospital Emergency Department I would like to thank you for your review dated 10th May 2023. I am always disappointed to read negative feedback, as it means we have let a patient or their family down in some way. All negative feedback received at Derriford Hospital is viewed as an opportunity to identify areas where we could or should improve our service. Please be reassured that your comments have been taken very seriously and we would like to investigate them. I would like to apologise wholeheartedly for the very long wait and experience that you had to endure which must have been frustrating and unpleasant. Your concerns are incredibly important to help us as a department. Please feel free to contact our Patient Advice and Liaison Service to discuss further so we may investigate in more detail and share the outcome with you. PALS can be contacted on 01752 439884 or by email at plh-tr.pals@nhs.net I hope your husband has recovered well. Jayde Fletcher Emergency Services Manager
Provided by Care opinion
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Review titled Lovely, attentive staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2023
I have just returned home from a 3 night stay in Woodcock ward with my 5 month old son. He was admitted with breathing difficulties so it was a very worrying situation. I cannot praise the staff enough from the Children’s assessment unit to the staff on the ward. Nothing was too much trouble and they were constantly asking and checking if we needed anything. My daughter who is 3 came to visit and the play specialist made her feel so welcome in the activity room and kept her smiling with various activities. She had really missed her brother but this made a potentially scary experience really relaxed and not frightening for her. Having a poorly child is the worse experience but Woodcock ward have turned a horrible few days much more manageable. Thank you all, each and everyone of you!
Visited Children's & Adolescent Services on April 2023
Review titled Derriford Hospital
Replied on 18 May 2023
Thank you for the lovely feedback regarding your experience on the Children's Assessment Unit (CAU) admission to Woodcock Ward and the interaction with the play specialists. We are pleased to hear that your stay was made better and more manageable by the staff across level 12. We understand it can be daunting to be in hospital with your child, but the staff across level 12 always endeavour to make our patients and families stay as pleasant as it can be. We are very grateful for the positive feedback you have provided and will share this with our team. Thank you for taking the time to inform us about your stay on level 12. Carly Wright Ward Manager for Woodcock Ward
Provided by Care opinion
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Review titled The ward is so noisy
by Selkirk - Posted on 13 April 2023
So upset. The Hexworthy ward is so noisy. One patient had their radio on, another talking on their phone. It is very difficult to sleep with such noise - the people are very inconsiderate. They could easily use headphones. The ward staff could ask them to have more consideration for others.
Visited April 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 03 May 2023
Unfortunately, with the increased use of mobile phones, comes elevated noise levels. While the nursing staff strive to maintain a calm and relaxing environment, it is not always possible to monitor this closely. If raised as a concern at the time, the nursing staff and ward manager will always try to resolve and come to a compromise. My sincere apologies that this negatively impacted on your admission to Hexworthy ward. Best wishes Anne-Marie Ratcliffe Ward Manager Hexworthy Ward
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Review titled Emergency Department Derriford
by golfrt54 - Posted on 10 April 2023
I arrived with excruciating abdominal pains. I was triaged fairly quickly. I then sat around in agony, shaking with pain for the next two hours waiting for bloods to be taken and to be given some pain killers. I was given paracetamol, which hardly took the edge off. I sat around in the same condition for another 3 hours, with pains easing a small amount so I could actually concentrate on communication. I asked the disinterested reception staff how much longer I'd have to wait. 9 patients ahead of me, a minimum time of another 2 and a half hours if all went smoothly. I had been working all night and now been awake all day in immence pain, I just wanted to sleep. I decided to go home and wait for my pain to easy in relative comfort, not on uncomfortable hospital bench seats. I had a bad experience and fortunately my issue started to ease marginally whilst waiting for those 6 hours. I feel empathy for those who were waiting for so long but did not feel any improvement. It's a hugely disappointing example of the state of the NHS in Derriford/Plymouth. If I'm so fortunate to have an option if I have another issue requiring an Emergency Department I shall try to avoid going to Derriford ED. It seems they have plenty of nurses, so many walking around, but no doctors to do the patient examinations and actually help people with their issues.
Visited April 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 13 April 2023
Thank you for your taking the time to leave feedback on this website. I’m sorry to read you were uncomfortable and in pain for such a long time. Could I please ask that you contact our Patient Advice and Liaison Service so that we can investigate fully and provide you with a personal response. I hope that you are recovering well. PALS can be contacted by email at plh-tr.PALS@nhs.net or by telephone on 01752 439884. Please quote reference 71765, so that we can link up any future contact from you with this posting. Thanks Chelsea Harris Clinical Admin Manager for the Emergency Department
Information supplied by University Hospitals Plymouth NHS Trust