Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Failure of Computer System on 5 April
Rated 3 stars out of 5
by Mrs Gaskell Brown - Posted on 07 April 2023
Having waited several weeks in pain for an x ray appointment for hips and feet I was dismayed to find that the hospital computer system failed just as I arrived promptly at 11 am. The staff coped bravely and with initiative, and updated us as best they could but I sat in a wheelchair for 4 hours without access to food. At about 2.30 we were told we would be rebooked as no x rays could be done. The x-ray and colorectal staff had been available throughout but could not work. We all had letters of appointment with our personal information on them. Surely there must be a by- pass system? What happens if the computers go down because of a power failure? In all I was away from home in Cornwall about 5 hours, in great pain and had to pay £20 for transport. Was this the result of introducing new digital ystems into A and E
Visited Diagnostic Imaging on April 2023
Review titled Derriford Hospital
Replied on 04 May 2023
Thank you for your feedback. I apologise for you not having access to food for that period of time. If patients are waiting during an outage such as this we would normally offer out tea and biscuits. If this was not done I apologise. When we have IT outages we move to something called life and limb imaging. At this time we only perform examinations that threaten a patient's life or potential loss of limbs due to the high level of risk to the patient. This is because we cannot access patient history to ensure the examination is safe and appropriate. There is also a risk that the examination isn’t stored correctly so may not be reported by a trained professional and result in the patient being re-examined. When there is a power outage we also adopt a life and limb service. The trust has a back up power system but we proceed with caution and put patient safety first at all times. We will be happy to provide a refund for the transport, please contact our Patient Advice & Liaison Service on 01752 439884 to request a claim form. Kind regards, Gordon Gordon Kirkwood | Professional Lead Radiographer
Provided by Care opinion
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Review titled The best care you could wish for
Rated 5 stars out of 5
by Andrea Gibson - Posted on 03 April 2023
I stayed on Postbridge Ward for two nights following surgery by the Plastics team. The care I received was outstanding. Every member of the team was thoughtful, lovely, compassionate and so hard working. The ward was pristine and with hygiene at the forefront. I am so grateful to you all for making a very unexpected incident so easy to live through. You are all stars.
Visited Don't know on March 2023
Review titled Derriford Hospital
Replied on 03 May 2023
Thank you so much for your lovely comments which I have shared with our team on Postbridge. We strive to give the best possible care and to make your stay as comfortable as possible, comments like these are really appreciated by the whole team Thank you Julie Julie Overnell Senior Sister Postbridge Unit
Provided by Care opinion
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Review titled Very Poor Service
Rated 1 star out of 5
by Yvonne Collins - Posted on 04 May 2023
After waiting over 12 months I receiving a Cataract removal procedure on my right eye on the 13th of March, I was told I would receive a telephone follow up consultation 8 weeks later on the 12th of May even though the NHS guide lines recommend 4 weeks, fortunately I had a call from Newmedica calling me in to assess me for my left eye, where they found a infection in the in the right eye done at Derriford and gave me more drops to try to clear the infection up, had they not asked to see me at Newmedica the infection would not have been diagnosed and the infection could permanently damaged the eye as it is I am not able to see any better out of my right and just hope it get better, Newmedica always carry out a face to face checkup around 2 weeks after a cataract procedure, why can't the Royal Eye Infirmary do the same, I know they are under pressure but why put patients at risk, I feel very let down and hope no permanent damage has been done.
Visited Ophthalmology on March 2023
Review titled Derriford Hospital
Replied on 24 May 2023
Please accept our sincere apologies for the negative experience you had with REI. In order for us to fully investigate what happened, please could you get in touch with our Patient Advice & Liaison Service (PALS) to provide your personal details? PALS can be contacted on 01752 439884 or by email at plh-tr.pals@nhs.net Thank you Sophie Worth REI Service Line Support Manager
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Review titled Outstanding care
Rated 5 stars out of 5
by Andrea Gibson - Posted on 03 April 2023
I was admitted to A&E on evening of 30/03/23 and treated by the Minor Injuries team. Thank you seems too small a word but, it is very heartfelt. The care I received was outstanding and I cannot praise the team highly enough for helping me when I was in such pain. You are truly a well oiled, professional, caring, competent and efficient team. With much gratitude.
Visited Accident and emergency services on March 2023
Review titled Derriford Hospital
Replied on 10 April 2023
Thank you so much for your positive feedback. It is always pleasing to hear comments like yours, especially during these difficult times. You’ve seen first-hand how busy the department can get so a compliment is really appreciated and will be passed on to the whole ED team. I hope you are now on the mend. Thanks Chelsea Chelsea Harris Clinical Admin Manager for ED
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Review titled Great care
Rated 5 stars out of 5
by Amy Elizabeth Roberts - Posted on 28 June 2023
From the moment I entered post-bridge ward to the minute I left, the staff was so caring and put me at ease. It was the first time I ever had an operation and it was on my back. The staff that came and saw me from the very beginning of my operation to when I left was amazing. They made sure I was comfortable, that I wasn't in much pain. They let my family know how I was doing whenever my husband phoned up.
Visited Neurosurgery on March 2023
Review titled Derriford Hospital
Replied on 12 July 2023
Thank you Amy for your lovely feedback. It is always great to receive comments such as yours & know that we are providing the care that our patients expect. I will ensure the Postbridge team see your feedback Thank you Julie Julie Overnell Senior Sister Postbridge Unit
Provided by Care opinion
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Review titled Full of admiration and thanks
Rated 5 stars out of 5
by Andrea Gibson - Posted on 03 April 2023
The dream team! I felt truly secure and confident in the hands of the theatre team for my operation. I was checked, double checked, triple checked! Every step was explained to me with total professionalism, compassion and humour. I have such gratitude for your help and care.
Visited Plastic surgery on March 2023
Review titled Derriford Hospital
Replied on 03 May 2023
Thank you so much for your lovely comments which I have shared with our team on Postbridge. We strive to give the best possible care and to make your stay as comfortable as possible, comments like these are really appreciated by the whole team Thank you Julie Julie Overnell Senior Sister Postbridge Unit
Provided by Care opinion
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Review titled Excellent care from Derriford colorectal people
Rated 3 stars out of 5
by Roy Keith Jackson - Posted on 13 March 2023
Two days ago I was discharged to my GP after 5 years of follow-up care following successful emergency surgery for acute colon cancer. The follow-up care comprised colonoscopies, scans, blood tests and regular consultations. From beginning to end, the colorectal consultant, nursing and administrative staff were efficient, informative and kind. My deep-felt thanks to all of you.
Visited Colorectal cancer services on March 2023
Review titled Derriford Hospital
Replied on 27 March 2023
Thank you for this wonderful feedback. I have shared this with all the teams involved. Kind Regards Carla Woodward Service Line Administrator General Surgery
Provided by Care opinion
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Review titled Great care
Rated 5 stars out of 5
by Brian Johns - Posted on 13 March 2023
My wife was brought in with a severe stroke.from the time of calling 999 and my wife being transported by ambulance to the derriford was 20mins.We were down here on holiday at the time.I cannot praise the staff other than say they were so fantastic.They did everything they could to save my wife. They were so caring right to the end of her life. Since she passed away the backroom staff took over and so caring.This is a very sad time to lose someone after 40years of being together.Living some 2040miles away has not proved a problem. Even the funeral arrangements have made so simple.Thank you all for everything you have done for me at this very sad time. You have all been so very kind
Visited Accident and emergency services on March 2023
Review titled Derriford Hospital
Replied on 23 March 2023
ED response: Dear Mr Johns, I would like to firstly pass on my condolences to you and thank you for taking the time to leave such kind feedback regarding the Emergency Department at this difficult time. I have passed on your positive feedback to the rest of the team who are grateful to read your kind words and pass on their sympathies at this sad time. Many thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology Medical Examiner's Office response : Dear Mr Johns, Firstly, I wish to express my sincere condolences to you. Thank you for taking the time to share your positive feedback as we understand this is a very difficult and busy time for you. I am really pleased to hear that everything was dealt with efficiently by our service and I will ensure your kind comments are shared with my colleagues. I wish you well with your arrangements, take care. Kind regards Zoe Busuttil Senior Medical Examiner Officer Medical Examiner Service
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Review titled bad service regarding making appointments
Rated 2 stars out of 5
by Miss Amanda Hawkins - Posted on 10 March 2023
I kept getting recorded phone messages asking me to confirm who I am and to press blah blah each time on my phone, and to speak to an agent to make an appointment, each time, no agents available. Tried calling, could not get through, sent a letter to make an appointment, then got a letter make saying I'm removed from waiting list. Annoyed.
Visited Neurosurgery on March 2023
Review titled Derriford Hospital
Replied on 15 March 2023
I am so sorry to hear of your difficulties. The calls originated from the automated partial booking service that we use via Netcall. The service is proven to increase outpatient utilisation and reduce non-attendance and we need to ask for some details to maintain confidentiality. Unfortunately, the queue times have been higher than we strive for recently, especially over the last week due to the strike action and clinics being cancelled for this. I can see your waiting list has been reinstated and by way of this email, I will ask for you to be called directly by an agent to book the appointment, so you should hear from us soon. Please accept our sincere apologies for the issues you have faced with the appointment booking process, we are working hard to improve queue times and agent availability. Thank you Laura Wallace | Outpatient Appointment Centre Manager
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Review titled Worst hospital I've ever been.
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I have lived up and down the country during illness and I'm greatful to the NHS, though derriford is beyond bad, its down right utter disgraceful, I was bought in by ambulance in an awful state, I was told I was urgent to sit down in the waiting room until I was seen, two hours go past and I'm nearly passing out, I was very visually struggling with chest pain and to breathe, I had to try ask someone if they knew I was there and of course instantly saw to, so basically I was forgotten about, when I asked someone what happen, give a shoulder shrug. I hate complaining about a free service, and if there was another hospital close I'd have gone there. Please for your own safety if its emergency and you can make it to a hospital further away, I promise you, you'll recieve much better treatment. I went torbay hospital and it was much better.
Visited Accident and emergency services on March 2023
Review titled Derriford Hospital
Replied on 14 March 2023
Thank you for raising your concerns regarding your visit to the Emergency Department at Derriford Hospital. I apologise that you found our care fell short of the standards we aim to achieve and that you did not have a positive experience. Could I please ask that you contact our Patient Advice and Liaison Service on 01752 439884 so that we can investigate fully and provide you with a personal response? They can also be contacted by email at plh-tr.PALS@nhs.net Thank you Chelsea Harris Emergency Department Support Manager
Information supplied by University Hospitals Plymouth NHS Trust