Dewsbury and District Hospital
Halifax Road, Dewsbury, West Yorkshire, WF13 4HSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled A visit to The Drop in Centre at Dewsbury Hospital
by Sally WJ - Posted on 30 November 2022
I developed a chest infection and could not breathe properly. We went to the drop-in centre and because I had a respiratory complaint we were directed to the red zone. Although we had to wait, and things were very busy we were seen as soon as possible. The nurses, although clearly overstretched, were always kind and attentive and explained what was happening. We were asked if we could wait outside in our car because of the danger of infection and we were quite happy to do that. When I got to see the doctor, he was professional and concerned and I had a thorough examination and a chest x-ray. At all times staff were kind and careful to explain what was happening. I was given appropriate advice, drugs and reassurance. It's obvious that staff are stretched but I can honestly say that we had all the help and reassurance we needed. [Very happy with 'Staff attitude'] [Very happy with 'Treatment'] [Very happy with 'Medication'] [Very happy with 'Nurses']
Visited November 2022
Provided by Care opinion
Review titled Dewsbury and District Hospital
Replied on 05 December 2022
Dear Sally WJ Thank you for taking the time to post your comments regarding your recent visit to our services at Dewsbury & District Hospital. I am sorry to read of your chest infection and that you had reason to visit our services. However, I am pleased to read that your overall experience was positive, and that staff provided you with the relevant advice, medication and more importantly, reassurance. I will share your kind feedback with the team who I know will be really pleased to know you had a positive experience. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Very Rude
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
Cancelled an appointment for day surgery due to being unavailable and received 4 phone calls within 6 minutes from the plastics. The lady on the phone was rude and stated that i had agreed to the appointment previously, which i did, however i was unable to attend the appointment and i knew as soon as i got home that day I wouldn't be able to make the appointment. I tried calling the switchboard 3 times a day for the following week after the phone call, with no luck. Finally my letter arrived - my phone call originally was on the 22/10/2022, my letter was dated the 27/10/2022 and was received on the 1/11/2022 - postal strikes was the excuse for the late arrival. I finally cancelled my appointment on the 2/11/2022 after finally getting through the the switch board, who then passed me on to the day surgery at Dewsbury who then gave me the number to ring (there was no number on my letter). The lady on the phone was very rude and started saying i was being taken off the waiting list, however i had cancelled this appointment once and within 7 days giving plenty of notice. I stated that i was cancelling for a genuine reason and had been trying for the last week to do so but had no luck. I also went on to say i was allowed to cancel twice before this happened and since i had only cancelled once she had no right to tell me i was being removed and sent back to my doctor. I cancelled to save the NHS £2500 (stated on my letter as what it costs for missed appointments), however the way i was treated made me think why bother. I was then offered a further appointment which I knew i wouldn't be able to make so requested something for the new year as I don't want to have to cancel again and risk being removed from the waiting list. I am considering requesting another hospital as i am very concerned about going to Dewsbury hospital, i have anxiety and PTSD (on my medical notes) and i am very anxious about going to Dewsbury hospital now based on my experience with them so far. I have had previous surgeries at Pontefract and have been treated much better than i have now. Very disappointed, i understand the NHS is stretched and i have upmost respect for the NHS workers through the pandemic, but not for this Lady who thought it was ok to treat me this way. Very dissapointed.
Visited Plastic surgery on November 2022
Review titled Dewsbury and District Hospital
Replied on 07 November 2022
Thank you for taking the time to post your comments regarding your recent experience. It is clear from your posting how your conversations with a member of staff has had such a negative impact on you and for that I am very sorry. The Trust has clear values and behaviours that all staff should adhere to, and I am really saddened to read of how you have described this member of staff to be rude and unhelpful. This is not what we would want any of our patients to experience. I have shared your comments with the manager of the service so that they can remind all of their staff of the Trust's values and behaviours to ensure our patients have a positive experience. If you would like us to look further into this for you, please contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Not Organised
Rated 3 stars out of 5
by Anonymous - Posted on 23 November 2022
Firstly i’ve had surgery going back on fourth to Dewsbury hospital, Pinderfields hospital & doctors surgery for Dressing, It has been costing a lot at Pinderfields with Petrol & parking tickets & the waiting. Doctors Surgery didn’t have appointment for my dressing so sent me Dewsbury Hospital walk in centre which i went on Monday was given an appointment for Wednesday at 12.20pm. Now the receptionist said no appointment was booked i have to book myself another appointment which a&e was busy the que was outside. That would’ve been another couple of hours waiting. I just came back home. Everywhere such a disappointment service. My dressing takes under 5 minutes. The waiting is too much.
Visited Accident and emergency services on November 2022
Review titled Dewsbury and District Hospital
Replied on 28 November 2022
Thank you for taking the time to post your comments regarding your recent experience. I am really sorry to read of your experience and can only imagine the frustration and disappointment this will have caused. This is not something we would want any of patients to experience and for that I am sorry. I will share your feedback with the team so that they can understand the negative impact this has had on you. If you would like us to look into this further, please contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I wish you a speedy recovery from surgery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
Went for routine echocardiogram got a letter through post surrender your group11 licence. No try working on improving your condition altering medication etc. Learnt more from a 1hr private cardiologist appointment than I have off anybody at dewsbury/pinderfields of what they could try do for me to try retaining my license. Still waiting for appointment and left stuck in limbo at the minute& will probably end up unemployed it's taking so long
Visited Cardiology on October 2022
Review titled Dewsbury and District Hospital
Replied on 12 October 2022
Thank you for taking the time to post your comments regarding your experience. I am really sorry to read of the experiences you have described, and it is clear from your feedback that you have been left feeling frustrated. This is not something we would want any of our patients to experience. Could I ask that you contact our PALS team (myh-tr.palsmidyorks@nhs.net) who will be able to look into your concerns for you. I have shared your comments with the team and thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled 5 hours to pack a open wond
Rated 1 star out of 5
by Mohammed Azim - Posted on 24 September 2022
I had surgery at pinderfileds in the morning on the 24/9/22 which I was left with an open wonde which was packed with meds to help me heal throughout the day the packing fell apart and eventually out so I went to Dewsbury A&E as I required it repacking was given all the bits by pinderfileds got to Dewsbury was toled ide be seen in 1 hour as ita a open wond and a priority 1 hour 45 mins later nurse out saying minimum time to be seen is now between 5/6 hours when to see the nurse as I was toled will bee seen in 1 hour and she said the doctor who was going to see you has now gone home and it's 5 hours minimum now absolutely wonderful you can imagine I was over the moon at this point considering I was in surgery at 7.00 that same morning I can now feel the wonde is opening up and has now started to leak blood and puss I could berley walk at this point Thank you Dewsbury hospital for amazing service
Visited Accident and emergency services on September 2022
Review titled Dewsbury and District Hospital
Replied on 11 October 2022
Dear Mohammed Azim Thank you for taking the time to post your comments regarding your experience of visiting our Emergency Department. I am sorry to read that you had to visit the Emergency Department following surgery that same morning. It is clear that you have been left feeling frustrated by your experience and for that I am sincerely sorry. Unfortunately, there continues to be a huge demand on our Emergency Departments which means our patients are having to wait much longer than we would like. I have shared your feedback with the team, and I hope that have been able to be seen by a Healthcare Professional. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled To slow
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
10 peoples 10 hours. We arrived at 11. Monday evening. There were only 10 people. 6 o clock in the morning and we are still here. Emergency with one doctor?
Visited Emergency Abdominal Surgery on August 2022
Review titled Dewsbury and District Hospital
Replied on 12 August 2022
Thank you for taking the time to post your comments regarding your recent experience. I am so sorry to read of the length of time you were waiting in the department. We are continuing to experience high numbers of patients to our Emergency Departments which means our patients wait much longer than we would like, which is not the experience we would want for any of our patients. I will share your feedback with the team as it is important we continually learn from the experiences of our patients. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Horrible staff
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
I have been this morning to take my child for an ecg. The staff were very rude. I am exempt from wearing a mask and after visiting pinderfields hospital and pontefract hospital there has been no issue whatsoever in me not wearing one. I explained i was exempt and i had a lanyard but was still told to go and sit in the main corridor and leave my child who was having the test, in their waiting room. The waiting room was empty so I went and sat with my child. Another member of staff then came in and told me I had to put a mask on if I was to attend the appointment with my child. She the proceeded to shove a visor in my face and tell me to wear it. After all this upset I was left walking out having a panic attack and this upsetting my child even further. Staff have no respect for out-patients needs.
Visited Cardiology on August 2022
Review titled Dewsbury and District Hospital
Replied on 23 August 2022
Thank you for taking the time to post your comments regarding your recent experience. I am disappointed to read how you have described staff being rude towards you which resulted in you having a panic attack. I am so sorry to read of your experience and the impact this had on yourself and your child. In order to continually keep our patients, visitors and staff safe from COVID-19, face masks or visors must be worn whilst in clinical areas. I am unsure why were able to not wear one whilst visiting Pinderfields or Pontefract hospital as the wearing of face masks or visors is mandatory across all our hospital sites. I have shared your feedback with the manager of the service and again, am very sorry for your experience. Thank you for sharing your comments with us. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust