Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled exceptional practice
Rated 5 stars out of 5
by Leslie William Steventon - Posted on 29 January 2024
The doctor asked a lot of questions and examination before going through his recommendation. This was done in an easy to understand, not rushed and in a very calm manner. I cannot rate this experience highly enough.
Visited Ear, Nose & Throat on January 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Bleeding
Rated 3 stars out of 5
by Hanna - Posted on 15 February 2024
I had been waiting to see my gynecologist for about 9 months. I had complaints of non-menstrual bleeding. The doctor prescribed me hormonal pills and the next appointment in three months. Although actually it will be in 4. Taking the medication only increased the bleeding. In total in May will be a year as I have bleeding but I do not see the result of treatment. I also had an ultrasound, which I did. And hopefully the doctor will send the results as she promised. I also think that with my problem I should do a test for cancer. Because regular bleeding can be one of the symptoms. In general I don't like that a person with such a serious problem can't get timely help. And I also tried to ask for a visit to the doctor earlier but my visit was canceled, which only confirms that I live in waiting again.
Visited Gynaecology on January 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Endoscopy suite
Rated 4 stars out of 5
by Terry - Posted on 23 January 2024
I had an appointment at the endoscopy suite today 23 01 2024 . The staff here were brilliant , the procedure was explained in detail , everyone was friendly and professional, they were so caring and the banter among the staff was great . Thanks for your care during my visit .
Visited Gastrointestinal and Liver services on January 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by MR PETER F DAVIS - Posted on 17 January 2024
I have been going to the cardio respiratory for approx 7 years. The place is spotless the staff are very friendly and professional and I have never had to wait more than 5 minutes The whole team should be very proud of the service the give. Thank you
Visited Cardiology on January 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Over 20 hours in A&E and counting
Rated 1 star out of 5
by Andy - Posted on 21 January 2024
I have been sitting in my car for 20 hours outside A&E whilst my wife is in the waiting area with her 88 year old mother. No bed despite an admission being approved several hours into the wait. All the time spent on two chairs. Only one relative allowed in. Still no bed and looking at another night on chairs. This is inhumane.
Visited Accident and emergency services on January 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Great experience!
Rated 5 stars out of 5
by Lauren Myson - Posted on 03 June 2024
I wanted to leave a review to try and give something back to the fantastic staff on the Maternity ward at Bassetlaw. I gave birth to my son in January and could not fault one aspect of our experience there. Being admitted to the ward at 37 weeks following a routine appointment was extremely worrying, but everyone was amazing in looking after myself and my husband whilst we waited for our little boy to arrive. After being admitted to the labour ward, we were introduced to the amazing widwives that were going to be looking after us and these ladies ensured that we were relaxed and looked after through every moment of the labour. The surgery that followed was also extremely daunting, having to leave my hour old baby with my husband, but I was made to feel calm and re-assured that everything was ok by the brilliant team that were looking after me. When back on the ward, every single member of the team made us feel comfortable and helped with absolutely everything they could. The following days were difficult with needing to return the ward for further treatments for my son, but we were always greeted with smiling faces and people who genuinely wanted to help and make sure everything was ok for us. I will be forever grateful for our labour story being so positive and it's all down to the amazing team on the ward. Thank you so much!
Visited Maternity services on January 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Personal care
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Personal care in very bad. Watched a patent spill coffee over self and was stripped with curtains wide open sheet was not changed and gown thrown on floor
Visited Major trauma on December 2023
Review titled Doncaster Royal Infirmary
Replied on 11 January 2024
Thank you for sharing with us your recent experience at DRI. I am so sorry to read how unhappy you were with the care you received and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes, Laura
Provided by Care opinion
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Review titled Outstanding care from the children’s observation unit team!
by KC90 - Posted on 12 December 2023
My daughter was sent to the observation unit at DRI with suspected appendicitis in early December. Luckily it turned out to be a virus and a UTI, but it was very scary for both of us. The staff were absolutely outstanding. I will be eternally grateful to the healthcare assistant who held my daughter's hands with me while the lovely doctor cannulated her, who went above and beyond to ensure I had a hot drink and somewhere comfy to sleep for the night and for the extra blankets. The fabulous doctor was so respectful of the the fact that our knowledge was limited and explained everything thoroughly, in simple terms ensuing we understood everything. The staff on the ward made a bad situation feel a little less daunting, so on behalf of myself and my daughter I’d like to express my gratitude.
Visited December 2023
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 11 January 2024
Thank you for sharing you and your daughter's recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the Children's team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes, Laura
Provided by Care opinion
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Review titled Terrible place
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
Absolutely shocking experience at DRI. I went up at half 2 in the afternoon and was still stood there at half 9 due to how busy it was. I was lied to and told I was next to be seen on 3 occasions and then had to wait a further 3 hours. Staff all night were rude and did nothing but lie telling me what I wanted to hear. When I told one staff I was feeling very faint and was going to pass out her response was ‘ well at least you’re in the right place’. Another staff shouted at me and spoke to both me and my partner on separate occasions. In the end I have to leave as I was told over and over i would only be waiting an hour to only been stoood there 7 hours later. Shocking to say I was admitted by ambulance for extreme bleeding.
Visited Accident and emergency services on December 2023
Review titled Doncaster Royal Infirmary
Replied on 11 January 2024
Thank you for sharing with us your recent experience at DRI. I am so sorry to read how unhappy you were with the care you received and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes, Laura
Provided by Care opinion
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Review titled Won’t ever forget this awful experience
Rated 1 star out of 5
by Gillian Devlin - Posted on 15 November 2023
Was told I couldn’t stay in the waiting area while my husband had his procedure. The waiting room & Departure lounge were empty, but the protocol was no waiting. I asked the reason for this, but no one knew. I wandered around the hospital for 2.5 hours upset & anxious. Our greatest fear was finally confirmed. Have some compassion DRI. The way we were treated at the start of my husband’s cancer journey will stay with me forever. Shocking.
Visited Colorectal cancer services on November 2023
Review titled Doncaster Royal Infirmary
Replied on 30 November 2023
I am so sorry to read of your experience at your husband's recent appointment, this is not the experience we wish for our patients and their loved ones. If you wish to speak about this matter further, you can contact our Patient Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net Best wishes, Laura
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust