Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Appalling care attitude Secretary Paediactrics
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
A really awful experience today by a secretary , told to visit first thing and go to AE reception and that Childrens ward was expecting us and any problems call her. We are under a consultant already who is very good. Turns out this was incorrect information and the lady on the phone was the staff of another consultant and was doing us a favour,? so we spent an hour getting there presented at AE reception to be greeting by a hostile late who was angry faced before we opened our mouths. SHe said we can't skip the queue and go to Acute ward !! I said the consultant had emailed his sectretary and told us to do this and a couple of tests he wanted doing and they were waiting for us. This was all incorrect it seems the sectretary misinterpreted this and his other sectretary on the phone was extremely rude and unkind and said did we think you can call and get to see someone the same day and they don't do a drop in clinic ! all we called for was for bloods to be done as 2 weeks over due and nobody had called or written to us for my daughter to go and she was supposed to be on coeliac full gluten for 4 weeks max and it was 6 weeks now and she was in pain. I did not ask to see anyone she told us to do this we asked about blood test delay. I will put in a complaint as had enough of these non qualified rude staff speaking to me like something on the floor when actually on this occasion they had made a huge mistake ! she wanted me to sit in AE and go through a whole booking in and triage etc for something already done when already under someone when we just needed bloods !!! AE is for urgent cases and life threatening this is where the system is broken, staff who think they are Doctors making decisions snaggin up AE and all they had to do was say sorry !! but oh no when I was polite and called them up on it she used the I was being rude card . But actually signs all over sayiong not to be rude and abusive to staff but I think you need to start putting them up for your own staff being passive aggresive and abusive to patients even when they have made a huge error. A sorry goes a long way, and if unsure ask a manager or senior staff if you are not sure, don't send people to AE for bloods when already on the system . A complaint will have to go in and please start to monitor how your staff are speaking to the public. It was a total disgrace today.
Visited Children's & Adolescent Services on January 2023
Review titled Doncaster Royal Infirmary
Replied on 15 March 2023
Thank you for sharing with us your recent experience at Doncaster Royal Infirmary. I am so sorry to read how unhappy you were with the service you received and we would like to discuss this with you further. If you haven't already, could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes Libby
Provided by Care opinion
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Review titled Professional and caring staff in Medical Imaging
Rated 4 stars out of 5
by Lynn Hardy - Posted on 26 January 2023
Had to take my mother to the mobile scanner at Mexborough Montague Hospital today. At 90 years of age she is fragile and apprehensive. The staff was extremely helpful and kind and treated her with exceptional care. Thank you.
Visited Don't know on January 2023
Review titled Doncaster Royal Infirmary
Replied on 15 March 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care your mother received. Thank you for sharing! Best wishes Libby
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Review titled Brilliant service
Rated 5 stars out of 5
by Gary mclelland - Posted on 06 January 2023
Went to a&e tonight round midnight seen By receptionist and nurse then seen by a doctor who was brillent all he wanted to help me and get me sorted couldn’t wish for a better service in and out in 2 hours 10/10 from me thank you x
Visited Accident and emergency services on January 2023
Review titled Doncaster Royal Infirmary
Replied on 06 January 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I'm so pleased to hear you had a positive experience in the Emergency Department from start to finish, despite the challenging times we currently face. Your feedback will mean a lot to the teams working in this area and I will be sure to pass it on. Best wishes Libby
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Review titled Caring and compassionate.
Rated 5 stars out of 5
by Anne Penman - Posted on 21 January 2023
Spent Thursday 19th January in the red zone with my husband during a whole night shift. The three staff in there were working under great pressure with an incredible work load . Despite the pressures they were kind compassionate and caring. They are a credit to your department.
Visited Accident and emergency services on January 2023
Review titled Doncaster Royal Infirmary
Replied on 30 March 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the service you received. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled The care I received was of the highest standard
by Fireyfairy - Posted on 08 December 2022
I was seen by the dermatology team for biopsies on my face and my back. The staff were exceptional. There was a doctor, a nurse and a nursing associate and they were all fabulous. I was very nervous and they made me feel relaxed (that was a huge achievement!) The care I received was of the highest standard and I cannot thank them enough
Visited December 2022
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 08 December 2022
Thank you for sharing with us your feedback for our Dermatology Department at Doncaster Royal Infirmary. I am so pleased to hear how happy and comfortable you were made to feel by the team. I will be sure to pass on your kind words to them! Best wishes Libby
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Review titled My dad
by Oswin - Posted on 10 January 2023
My dad had a fall in December and was taken to Doncaster (dri) from the moment we got there he had the best drs and nurses there he was then taken to ward 1/3 where he had a hip operation the staff were absolutely amazing even down to the domestics my dad has server dementia I cant thank them enough for all they did for him. From the bottom of my heart thank you dri xxx
Visited December 2022
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 15 March 2023
Thank you for sharing with us your feedback about Doncaster Royal Infirmary. I am so pleased to hear that you were happy with your Dad's care and saw staff going above and beyond. I will be sure to share your kind words with them. Best wishes Libby
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Review titled Fine practice
Rated 5 stars out of 5
by Douglas Fletcher - Posted on 02 January 2023
Prompt treatment when I came in by the lovely kind staff. All the nurses looked after me and made my stay a pleasant one. I will never forget you god bless you all.
Visited Stroke on December 2022
Review titled Doncaster Royal Infirmary
Replied on 06 January 2023
Thank you for sharing with us you recent experience at Doncaster Royal Infirmary. It is so lovely to hear the impact our staff had on your visit and I will be sure to pass on your kind words to the team on the stroke ward. Best wishes Libby
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Review titled The care given was second to none
by geminitx48 - Posted on 14 December 2022
My young daughter was displaying some worrying symptoms regarding Strep A. However, without knowing for sure we monitored her at home, until 111 recommend us take her to A&E as her state was deteriorating. We visited Doncaster Royal Infirmary and it was the best experience we’ve ever had in an emergency department. From triage to treatment it took 3 hours which was highly efficient and I cannot comment the staff enough, from the reception staff to the GP’s the care given was second to none. They confirmed she had Strep A and she was prescribed some medication and we was sent home, thankfully. After visiting another A&E the previous evening and having to self discharge due to 10+ wait time, Doncaster saved the day and I could never thank them enough.
Visited December 2022
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 16 December 2022
Thank you for sharing with us your feedback about Doncaster Royal Infirmary. I am so pleased to hear that, despite this being a scary time for both yourself and your daughter, our teams went above and beyond with the care they delivered. I will pass on your wonderful feedback to the areas involved and I am sure they will be moved to hear the impact they had. Best wishes, Libby
Provided by Care opinion
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Review titled Received wonderful care
Rated 5 stars out of 5
by Lisa B - Posted on 09 December 2022
I had my gallbladder removed yesterday. I was anxious about the procedure but put at ease by all the staff. The nurses I had were all kind and caring and I felt safe and looked after during a vulnerable time. We are lucky to have such people in our NHS.
Visited General Surgery on December 2022
Review titled Doncaster Royal Infirmary
Replied on 14 December 2022
Thank you for sharing with us your experience at Doncaster Royal Infirmary. We really appreciate hearing such positive feedback and I'm so glad your operation and aftercare were successful. I will be sure to pass on your kind words to the team involved in your care. Best wishes, Libby
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Review titled Everyone's a star
Rated 5 stars out of 5
by David Janson - Posted on 18 December 2022
I went to A & E because of a breathing problem. Ok there was a wait, but the minute you went inside, you felt under their care and safe. There was a long wait I a & e, but I was receiving constant treatment and was mesmerised at the work every individual was doing. I was finally transferred to a wing in the EMU department. They looked after me for the next 4 days and 3 nights, these are such professional people and I again felt safe and knew that they would do anything and everything in their power to stop anything bad from happening to me. Thank you to every single person in that hospital that contributed to my recovery. I can never thank each 1 of you personally, buy you are heroes, keep on doing what you're doing, you will be repaid tenfold. God Bless you all.
Visited Accident and emergency services on December 2022
Review titled Doncaster Royal Infirmary
Replied on 03 January 2023
Thank you for sharing with us your feedback for Doncaster Royal Infirmary. I am so glad you had a positive experience at the hospital, despite being in what I imagine was a scary position. We are very proud that our staff were able to reassure you as they did and I will be sure to pass on your kind words to the areas involved in your care. Best wishes Libby
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Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust