Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled I was in good hands for colonoscopy
by Bluebird2 - Posted on 15 February 2023
Had a colonoscopy at DRI. Was very worried about it but was reassured from start to finish I was in good hands. I would just like to praise their professionalism also the recovery experience after the procedure. All in all a good result for me.
Visited February 2023
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thanks for sharing your recent experience with us. I hope you are feeling much better now. I will share your kind words with the team involved in your care! Best wishes Libby
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Review titled The best care
Rated 5 stars out of 5
by Kath Woffenden - Posted on 10 February 2023
From the receptionist ,to the doctors and nurses at A and E ,I had the best care possible. I waited about an hour before being seen. I saw 2 doctors and 2 nurses for a head injury .Each professional was friendly ,thorough and very caring .They took their time to examine me thoroughly .I felt I had the best care possible .Well done DRI!
Visited Accident and emergency services on February 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Helpful staff
Rated 5 stars out of 5
by Carol Longden - Posted on 16 February 2023
I wish to say "thank you" to all the staff who offered their help every time I stopped to catch my breath whilst on the way to the X-ray dept this morning (16/2/23). I appreciated that the staff concerned were on their way to wherever they needed to be but still took the time to make sure I didn't need assistance. Thank you also to the staff in the X-ray dept for their help.
Visited Don't know on February 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. It is so wonderful to hear that you were receiving excellent care before you even got to your appointment. Very proud of our staff! Thank you again for sharing. Best wishes Libby
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Review titled First Class
Rated 5 stars out of 5
by Malc - Posted on 07 February 2023
My wife needed an ambulance in the early hours of the morning, I rang 999, the ambulance was there within 30 minutes, the ambulance staff were fantastic, the decision was made to take my wife to Doncaster Hospital, although very busy, my wife was seen and treated straight away, there was a bit of a wait to get a place on the ward but not a problem because of the care received in Emergency Dept , My wife was then moved to s12, all of the staff here are amazing, don’t think we could have asked for better service or care.
Visited Ear, Nose & Throat on February 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care your wife received. I will pass on your wonderful feedback to our teams. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Grateful thanks for kindness and patience
Rated 5 stars out of 5
by Louise Emery - Posted on 22 February 2023
I would just like to thank the surgeon who carried out my cataract operation on Monday, the 20th of February 2023, although I was the last one on the morning list and, in fact, the surgeon was actually running late by the time my operation was completed, he was extremely kind and patient with me as I was a very nervous patient. His reassurance and kindness helped me enormously, and I just wanted to make sure that I thanked him. For obvious reasons, there is no direct contact so this is the best I can do. Kind regards
Visited Ophthalmology on February 2023
Doncaster Royal Infirmary has not yet replied.
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Review titled Grateful thanks for kindness and patience
Rated 5 stars out of 5
by Louise Emery - Posted on 22 February 2023
I would just like to thank the surgeon who carried out my cataract operation on Monday, the 20th of February 2023, although I was the last one on the morning list and, in fact, the surgeon was actually running late by the time my operation was completed, he was extremely kind and patient with me as I was a very nervous patient. His reassurance and kindness helped me enormously, and I just wanted to make sure that I thanked him. For obvious reasons, there is no direct contact so this is the best I can do. Kind regards
Visited Ophthalmology on February 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received and hope your post-op recovery is going to plan. Best wishes Libby
Provided by Care opinion
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Review titled Absolutely Shocking
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2023
5 people waiting in a&e and a 7 hour wait to see a doctor. We was sat in front of an old man who had to call an ambulance as he was suffering to breathe. He went to the desk and asked how long it would be as he was getting worser and shaking again struggling to breathe and she told him he would have to wait “he called the ambulance for a reason” and he is still suffering to breathe no acknowledgement from reception/nurses/doctors. I am absolutely appalled by this experience and what iv seen and am now currently witnessing. Sat in Doncaster a&e now and the way the patients are getting treated are absolutely disgusting. I will not be returning back to this hospital after what iv seen. In the a&e department it was absolutely filthy no cleaners or anything pop bottles pop blood all over the floor.
Visited Accident and emergency services on February 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing with us your recent experience at DRI. I am so sorry to read how unhappy you were and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes Libby
Provided by Care opinion
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Review titled absolutely brilliant service
Rated 5 stars out of 5
by David - Posted on 29 January 2023
turned up 40 mins late for an eye appointment due to rail cancellation ... think it was the last appointment of the day ... receptionist, nurses, optical technicians, consultant, etc. were all without exception fantastic even though waiting to go home ... also the cleaners whose floor cleaning i interrupted ... best hospital service i have had in a long lifetime ... thank you!
Visited Ophthalmology on January 2023
Review titled Doncaster Royal Infirmary
Replied on 15 March 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received - but don't worry, train difficulties happen. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Amazing care when going for blood test.
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I am needle phobic and had an unexpected blood test suggested by a doctor. The lovely phlebotomists who took my blood were considerate, patient and did everything they could to help me have my test taken.. The easiest blood test I've ever had, they've more than just been great at their jobs, they've helped with my phobia going forward! They were busy but really took the time with me and it was very much appreciated!
Visited Don't know on January 2023
Review titled Doncaster Royal Infirmary
Replied on 15 March 2023
Thank you for sharing your recent experience at Doncaster Royal Hospital with us. I am so pleased to read how happy you were with the care you received. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Horrendous attitudes in ED
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2023
I have never been spoken down to so much by ED staff all of whom were patronising and incredibly arrogant. As I approach them with a polite professional manner I expect the same in return. It’s wasn’t just the hospital staff who were rude and unhelpful the ambulance staff were also completely unhelpful and refused to give the door code meaning we could not access hospital wheelchairs. Once inside the staff were immediately on the defensive not wanting to listen to any information but presuming the patient could go into the waiting room. The “handover” was incredibly hostile with information being offered but a distinct lack of interest or care and picking at details. We all know hospital EDs are stretched but staff taking it out on other staff does not help. Thank goodness this is not my local ED. All the staff need to have time off to decompress and come back when and if they can be courteous and polite.
Visited Accident and emergency services on January 2023
Review titled Doncaster Royal Infirmary
Replied on 15 March 2023
Thank you for sharing with us your recent experience at Doncaster Royal Infirmary. I am so sorry to hear how unhappy you were with the service you received - this is not the experience we wish for our patients. We would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes Libby
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust