Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Doncaster Royal Infirmary.
Reviews
-
Review titled Exemplary care
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
From booking in to the care, understanding and immense support from all the staff I was so very impressed with the care/treatment given to me especially not knowing what to expect and being a very emotional state. Informed of every step and follow up appointment all in a good time span. Thankyou so much. You all do a magnificent job.
Visited Breast cancer services on June 2023
Review titled Doncaster Royal Infirmary
Replied on 24 August 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. Best wishes, Laura
Provided by Care opinion
-
Review titled Great care
Rated 5 stars out of 5
by Douglas Frank Hall - Posted on 19 June 2023
Recently had a Colonoscopy. The staff were wonderful, very caring and professional. I was very well looked after. Please find a way to pay these dedicated workers, what they are really worth.
Visited Gastrointestinal and Liver services on June 2023
Review titled Doncaster Royal Infirmary
Replied on 29 June 2023
Thank you for sharing your care experience with us. Your feedback means a lot and we are so glad to hear your visit was a positive one. I have shared your feedback with the Colonoscopy team and I know they will be moved by your kind words. With best wishes, Libby
Provided by Care opinion
-
Review titled Blood taking
Rated 5 stars out of 5
by Doreen Mcilwraith - Posted on 27 May 2023
Having had blood taken many times which is not easy finding my veins with some difficult results and extreme bruising I came on Friday the26th of may and a young man took my bloods he was brilliant,first time and not one mark.He was fantastic.
Visited Haematology on May 2023
Review titled Doncaster Royal Infirmary
Replied on 02 June 2023
Thank you for sharing with us your recent experience at Doncaster Royal Infirmary. I'm so glad to hear how happy you were with the service you received! We share all our positive feedback with staff, so hopefully the member of staff you are referring to will know this was about him. Best wishes Libby
Provided by Care opinion
-
Review titled Canula
Rated 2 stars out of 5
by Laura Whinfrey - Posted on 25 May 2023
When I was in hospital they put a canula in my ankle it tissued but they said it was OK I kept saying for 5 days it's gone finally another nurse saw it and took it out as by this point I didn't have an ankle bone fast forward to coming home my foot swelled up then my hand swelled up then I came out with skin blotches all over so went Dr's the canula in my foot had an infection in the tissue that has spread up to my hand n arm the blotches was sign of a blood infection so Dr said it's got caught early otherwise I'd have sepsis. If surgical ward had listened when I said the canula was gone it would have avoided all this now got sky high temperature n its flared my pancreas up because infections can do that
Visited Don't know on May 2023
Review titled Doncaster Royal Infirmary
Replied on 02 June 2023
Thank you for sharing with us your recent experience at DRI. I am so sorry to read how unhappy you were with the care you received and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes Libby
Provided by Care opinion
-
Review titled CT department's staffing issues
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I am a stage 4 breast cancer patient with mets to brain and bones. As part of my follow up care I need to have ct and mris every 3 months to keep on top of the cancer, these scans are necessary! Every 3 months since October 2021 and I was diagnosed as terminal I have had to chase my CT scan appointments which I cannot tell you adds to the stress of an already extremely stressful situation. My oncologist requests them far in advanced with a note on to say when I need scanning. These are never released in a timely manner by the radiographer and when they are eventually released there are no appointments dates because guess what they've left it too late. I have spoke to a ct receptionist months ago who refused point blank to book an appointment, this complaint was dealt with separately. Now, I have had a ct scan booked for tomorrow which has been booked for a week (after I chased it up again) to now be told they are cancelling appointments due to staffing. I'm sorry Doncaster hospital but this is disgusting! What happens if I have progression but I wouldn't know because my scan has been cancelled! You are literally playing with people's lives, these scans are necessary for people like me. And they wonder why South Yorkshire has the worse cancer rates!! Sort it out
Visited Don't know on May 2023
Review titled Doncaster Royal Infirmary
Replied on 02 June 2023
Thank you so much for sharing your recent experience at Doncaster Royal Infirmary with us. I am sorry to read how unhappy you were with the attitude of a member of our staff, this is not the experience we wish for our patients. We would like to look into this matter further and would appreciate if you could contact our Patients Advice & Liaison Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns. Best wishes Libby
Provided by Care opinion
-
Review titled Very good care
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2023
I recently needed care via the paramedics and A and E Staff. I cannot praise their professionalism and caring attitude enough. The paramedic staff with the ambulance service were excellent. Very reassuring, calm and caring. The A and E staff were equally impressive. They were busy but even looking after other patients you could tell how caring all the staff were.
Visited Accident and emergency services on May 2023
Review titled Doncaster Royal Infirmary
Replied on 15 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the teams involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
-
Review titled Appalling service
Rated 1 star out of 5
by Nicholas Moorcroft - Posted on 14 April 2023
I attended an endoscopy appointment. I followed all the harrowing preparation for a week before and the bowel prep 24hours before - + nil by mouth. I was asked to come in early due to a cancellation. I complied. Then was kept waiting two hours before I was seen. Loads of people came after me but I was kept waiting. On trolley, in room ready to go and before they started they said they had to cancel. I was given incorrect prep prior to procedure. No apology no nothing. Told to return in May (so much for urgent!). Told to repeat it all over again. I am diabetic so struggled with nil by mouth for 24 hours. This is harrowing enough but to go through this and do nothing, not even try. Unapologetic, offered no reasoning but inferred it was my fault! I had done exactly what I was told to do. I have always defended nhs before but I'd get a manager in there to organise them so this doesn't happen again. I am furious, having paid for taxis to get there, in pain from my arthritis, diabetic and going hypoglycemic to have them say...'nah, come back in a month'. Don't these nurses have any compassion for what they put us through?
Visited Gastrointestinal and Liver services on April 2023
Review titled Doncaster Royal Infirmary
Replied on 15 May 2023
Thank you so much for sharing your recent experience at Doncaster Royal Infirmary with us. I am sorry to read how unhappy you were with your visit and the attitude of some of our staff, this is not the experience we wish for our patients. We would like to look into this matter further and would appreciate if you could contact our Patients Advice & Liaison Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns. Best wishes Libby
Provided by Care opinion
-
Review titled Care received was second to none
by Easter23 - Posted on 20 April 2023
Spent a week in the care of the staff and nurses on ward S11. During this time they were able to get to the bottom of various health concerns and the help and care received was second to none. Everyone from the cleaning staff to the Ward Doctors were excellent and helped to make all patients feel important. I cannot thank the staff enough and words don’t really seem adequate, but what a fantastic team.
Visited April 2023
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 15 May 2023
Thank you for taking the time to share your feedback with us, we really appreciate it. I am so glad to hear what a positive experience you had during your time on S11. Patients are at the centre of everything we do, and I am so proud to hear our colleagues made you feel safe and understood. I will pass on your kind words to the team on S11 who I'm sure will greatly appreciate it. Best wishes, Libby
Provided by Care opinion
-
Review titled Amazing from start to finish!
Rated 5 stars out of 5
by Seb - Posted on 25 April 2023
Having been unable to see a GP for several days I was referred to 111 who booked me in at Urgent Treatment Centre, as soon as I walked through the doors the receptionist staff were lovely and welcoming, the doctor was kind and calm and listened to my problems and gave me a solution/treatment instead of just dismissing as has happened previously. I was seen promptly - earlier than my appointment time, and I’ve never felt more at ease and comfortable in a health care setting as I did here! All of the staff in this Centre are a credit to NHS.
Visited Urgent Treatment Centre on April 2023
Review titled Doncaster Royal Infirmary
Replied on 15 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
-
Review titled Endoscopy unit
Rated 5 stars out of 5
by steven hearne - Posted on 13 July 2023
Visited for a fast track colonoscopy.All the staff were friendly,professional and reassuring.The whole procedure was pain free.
Visited Endocrinology and Metabolic Medicine on April 2023
Review titled Doncaster Royal Infirmary
Replied on 20 July 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust