Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Appalling Customer Service on Arrival
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2023
Having called 111 and had a call back from the Urgent Treatment Centre to arrange an appointment time, I arrived at the hospital unsure where to go. I quickly saw a member of staff in a&e helping people queue at reception. I approached and explained I was unsure where to go and that my daughter had an appointment at the Urgent Treatment Centre. The staff member was immediately extremely rude and told me I didn’t have an appointment and I would have to wait in a&e. I stated that I’d spoken with someone over the phone who gave me a time to attend. I was told that I was wrong, it was not an appointment, it was a time slot, I don’t have priority and would have to wait like everyone else. I was confused, stressed and worried about my daughter so I thought maybe I was wrong and just accepted what the staff member said. I then attempted to explain that my daughter was in the car and I was worried about how I was going to bring her in and were we could wait as she had recently had a lumber puncture, she was unable to raise her head without extreme pain, being sick and going faint and I asked if there was anywhere we could wait that she could lay down. The staff member pointed at the seats in the crowed waiting room and said ‘she will have to wait there just like everyone else’ . At this point I was embarrassed with how I was being spoken too for everyone to hear and also very angry about the lack of care or compassion. As I returned to the car to get my daughter I saw another member of staff outside and I asked where the urgent treatment centre was and she pointed me in the right direction so I grabbed a wheel chair and took my daughter straight there. As I arrived the receptionist confirmed we had infect got an appointment there as I had thought. I was quite upset as I booked my daughter in, after the way I had just been treated in a&e but the staff at the Urgent treatment Centre were absolutely amazing from the moment we arrived . The receptionist made sure my daughter was okay due to being able to visibly see she was very unwell and in pain, we was reassured that if she were to get any worse then to just let them know. Eventually it got to much for her to sit in the seating area and they quickly found her a bed to wait. We waited along time to be seen, 2 hours passed our appointment time but that wasn’t an issue at all, we wasn’t asking for priority , we was simply asking for my daughter to be comfortable during our wait. The member of staff at a&e truly should be ashamed, displaying such lack of care and compassion. When someone attends a&e, usually they are unwell and possibly very scared. My daughter is very unwell and staff members like this make the whole experience so much worse.
Visited Accident and emergency services on September 2023
Review titled Doncaster Royal Infirmary
Replied on 07 September 2023
Thank you so much for sharing your recent experience at Doncaster Royal Infirmary with us. Whilst I am pleased to hear about the compassionate care you received at our Urgent Treatment Centre, I am so sorry to read how unhappy you were with the attitude of a member of our staff in A&E. This is not the experience we wish for our patients when they come to us for their care. If you wish to speak about this matter further, you can contact our Patient Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Best wishes, Laura
Provided by Care opinion
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Review titled Maternity
Rated 4 stars out of 5
by Robyn - Posted on 13 October 2023
I was hospital overall for overall 5 days whilst having my son. I was sent in for induction. The induction process was not pleasant. Although some of Hca and midwife’s we’re lovely there was some not so much or they didn’t believe how much pain you were in. Whilst I staying on the ward a young girl was in labour and ended up being rushed to l&d they kept telling her nothing was happening! When I eventually got up to l&d myself the midwife’s there were lovely but I was in labour for 22 hours, I felt like no one considered my birth plan I wanted to try aromatherapy and lights dimmed that wasn’t offered (I was in too much pain and tired to even discuss this at the time) I had to have the hormone drip which kept getting switched on and off due to having bad reactions. And I was servilely dehydrated. (My wee was almost black) It took the last midwife to mention that the previous one should of noticed and gave me more fluids via IV. after 3 different midwife’s looking after me, eventually I was asked if I would like a section due to my son being too sleepy and labour being too long. In the section something ended up landing on my face from above and no one apologised and in recovery but wasn’t offered skin to skin which broke my heart as I really wanted that and to try breastfeeding. When i moved onto m1-m2 Ward I felt just plonked there, me and my partner didn’t have a clue what to do next. No one came to offer support for breast feeding or still skin to skin. (even through they a big on it) so only thing I felt like I could do was then start to bottle feed so husband could do it as I couldn’t move. No one removed the cannula tubes or emptied my catheter until asked. When they came to remove all that and get you to move around I was in absolute agony and couldn’t stand I felt like no one believed me. Even one midwife or Hca not sure but was very rude to my partner for trying to help me on the bed she just watched instead of helping and pretty much shouted at him for ‘doing it wrong’. I felt very upset and judged for how I felt. No one advised me on what to do for a c section recovery as such and what to expect. I believe the overall induction process and then until leaving has left me with some post natal depression and interfered with the initial bonding with my new baby. I know some of the experience is no fault of anyone and is unfortunately just birth but overall I felt like my feelings and wants were disregarded and I didn’t matter. The maternity ward after felt like they just wanted you gone. After major surgery and being in there for 5 days I was sent home with no pain relief and was back home just over 24 hours after. Just frustrating as other women who have had similar experience to myself did get skin to skin and were able to try breastfeeding so I feel like it just depends on the midwife on the day? Overall I feel my experience wasn’t anything to be desired and left me struggling mentally.
Visited Maternity services on September 2023
Review titled Doncaster Royal Infirmary
Replied on 09 November 2023
Thank you for sharing with us your recent experience at DRI. I am so sorry to read how unhappy you were with the care you received whilst having your baby, this is not the experience we wish for our patients and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net Best wishes, Laura
Provided by Care opinion
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Review titled Excellent experience
by statusys79 - Posted on 13 July 2023
I had a gastroscopy recently in the Endoscopy department at Doncaster Royal Infirmary. I was quite nervous, but had done a lot of research and watching videos of the procedure to prepare myself. The staff were so brilliant at putting me at ease and finding common ground. Jacki saw me for my pre-assessment and was a ray of sunshine. After this I was taken to the pre-op (I think) room by another member of staff whose name I can't remember, and then met by the consultant who was also helpful and reassuring. Though uncomfortable, the procedure went fine with just the numbing mouth spray (you have the option of sedation) and all the staff helped in directing me on what to do in terms of when to swallow, when to take a deep breath etc. Even down to receiving my report after the procedure, the member of staff was upbeat and smiley. From start to finish the whole team were amazing and put me totally at ease - I wouldn't feel as nervous for a future gastroscopy within this department. Thank you everyone!
Visited July 2023
Provided by Care opinion
Doncaster Royal Infirmary has not yet replied.
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Review titled Great care
by songthrushrx78 - Posted on 20 July 2023
Fabulous care by the A&E team and Acute Medial team over the last 24 hours, numerous bloods, X-rays, ECG, CT scan, IV meds, fluids, and ongoing referral, all in such a short time, delivered by the most kind, caring compassionate staff, all during the busiest couple of days, thank you.
Visited July 2023
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 08 August 2023
Thank you for sharing your story. This sounds like a scary experience for you, but it's so lovely to read how much the care and compassion you received meant to you at such a traumatic time. I will share your kind feedback with A&E team who I’m sure will be extremely grateful. With best wishes, Laura
Provided by Care opinion
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Review titled Fantastic practice, Fantastic service
Rated 5 stars out of 5
by Leanne - Posted on 06 July 2023
Over a period of 4 weeks my daughter was in and out of hospital visiting Maternity triage, a weeks stay on m1 and then an arranged c-section. The consistent level of care we received was outstanding, from all the health care team, cleaners, midwifes, Doctors, surgeon’s and their team and reception staff. Everything was explained thoroughly to us every step of the way what was going to happen and what we were to expect. The anaesthetist even took photos for us in theatre after baby was born. The aftercare and services they provide to new mum’s is fantastic using videos, PowerPoints and face to face demonstrations. The hospital is thoroughly cleaned throughout the day the cleaners never stop, i cannot praise the hospital and staff enough they have all done Doncaster women's hospital proud. Thank you very much for looking after my daughter, caring for her and safely delivering my first grandchild. Feel very thankful that we are lucky to have our nhs and feel proud of all the staff who dedicate themselves to care for others, you are all amazing!
Visited Maternity services on July 2023
Review titled Doncaster Royal Infirmary
Replied on 13 July 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care your daughter received! I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Fantastic service
Rated 5 stars out of 5
by Gary - Posted on 27 July 2023
I had a colonoscopy procedure today and I have say the three ladies who were conducting it were fantastic. They were pleasant and interactive but at the same time very professional. They made my experience very comfortable !
Visited Colorectal cancer services on July 2023
Review titled Doncaster Royal Infirmary
Replied on 08 August 2023
Thank you for sharing your recent experience at Doncaster with us – your feedback means a lot and we are so glad to hear your visit was a positive one. Best wishes Laura
Provided by Care opinion
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Review titled What a great team
Rated 5 stars out of 5
by Maxine - Posted on 08 August 2023
Throughout 2 pregnancies, the first of which sadly resulted in the loss of our daughter at 24 weeks due to a heart condition, the maternity staff at Doncaster have been fantastic. Whenever we went for scans at the hospital we were always treated with care and compassion, and the midwives in the unit were always friendly and welcoming. The bereavement team that work in the unit are fantastic, and supported us through the loss of our first child, but also through the pregnancy with our second daughter, knowing that our experience could make the second pregnancy very difficult. When we then went into labour with our second daughter, the team in the central delivery suite were fantastic and made it a relatively easy delivery. We were then moved onto the labour ward for the night where we were cared for extremely well and the staff ensured both me and my daughter were well and healthy before being discharged. A massive thank you to all involved in our care, what a great service you are helping to provide
Visited Maternity services on July 2023
Review titled Doncaster Royal Infirmary
Replied on 24 August 2023
Please accept our sincere condolences for your loss. It’s so touching to read how much the support and care you and your family received from the team meant so much as such a difficult time. Thank you for sharing your story with us. I have shared your story with all the colleagues involved in your care and I know they will be moved by your kind words. On behalf of all at the Trust, we wish you all the best following the arrival of your baby girl. Best wishes, Laura
Provided by Care opinion
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Review titled Excellent, professional friendly service
Rated 5 stars out of 5
by Georgie H - Posted on 19 July 2023
Happy to report that I was cared for by excellent, professional and friendly staff. Even though I've had an endoscopy several times before (in the south west, which weren't great) the team at Doncaster were efficient, understanding and kind. Couldn't have been any better. Many thanks from a rather claustrophobic patient. xx
Visited Gastrointestinal and Liver services on July 2023
Review titled Doncaster Royal Infirmary
Replied on 08 August 2023
Thank you for sharing your recent experience at Doncaster with us. I am so pleased to read how happy you were with the care you received during your endoscopy. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes, Laura
Provided by Care opinion
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Review titled Amazing staff,
Rated 5 stars out of 5
by Christine Booth - Posted on 08 July 2023
Absolutely brilliant staff from the nurses to the doctors ,the anaesthetist. They were all so lovely , made u feel more relaxed .Thank you to u all
Visited Gynaecology on June 2023
Review titled Doncaster Royal Infirmary
Replied on 20 July 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Children’s A&E
Rated 4 stars out of 5
by Kerstin Dodge - Posted on 22 June 2023
After having a fight with a swinging door! At school 111 advised me to take my son to be checked out … between 111 booking us and going to A&E we were dealt with very promptly, the place was very busy but the nurses and doctor we interacted with remained calm and courteous in the busyness and heat they were working in. I had car parking for the whole evening but we were in and out within about 2.5 hrs.
Visited Accident and emergency services on June 2023
Review titled Doncaster Royal Infirmary
Replied on 29 June 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us about the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust