Dorset County Hospital
Williams Avenue, Dorchester, Dorset, DT1 2JYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Top medical care
Rated 4 stars out of 5
by Graham Holmes - Posted on 01 February 2025
The staff nurses on this ward are the backbone to the first class medical care given here. My experience is from the tireless catheter care I received both leading up to and following surgery. Excellent care.
Visited Gastrointestinal and Liver services on January 2025
Review titled Dorset County Hospital
Replied on 03 February 2025
Dear Mr Holmes Thank you for taking the time to let us know your feedback about your recent stay at Dorset County Hospital. This is a good example of the standards of care we would like for all our patients, family and loved ones. I am so pleased to hear that the nurses have taken such good care of your and will be sharing your comments with the teams involved. Thank you again, we really appreciate you taking the time during your recovery to let us know about your care. Best wishes Julia Woodhouse Patient Experience and Public Engagement Manager Dorset County Hospital
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Review titled Best medical care all day long.
Rated 5 stars out of 5
by Graham Holmes - Posted on 24 January 2025
The day nurse on my ward was tireless in her provision of medical care and attention. Outstanding. Furthermore, a surgeon in intervention radiology had amazing skills, when I was expecting pain I felt none and an immediate improvement.
Visited General Surgery on January 2025
Review titled Dorset County Hospital
Replied on 24 January 2025
Dear Mr Holmes Thank you so much for taking the time leave your feedback. It is fantastic to hear about the care you have received from the staff at Dorset County Hospital. This is an example of the high levels of care and attention we hope to achieve for all our patients. I will ensure that the staff involved in your care are made aware of your lovely comments and I hope you are continuing to make good progress following your procedure. Best wishes Julia Woodhouse Patient Experience and Public Engagement Manager Dorset County Hospital
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Review titled Great practice
Rated 5 stars out of 5
by Mary-Anne Osborne - Posted on 27 November 2024
I was really worried about this procedure after my previous experience at another hospital and have put off having it for a long time. The Endoscopy department was fantastic, from the receptionist to the nurses and doctors who did the procedure. Personable, caring and professional and I felt safe and that I was with a team of people who all worked together to make the patient experience the best it could be. Well done Dorchester hospital. You exceeded all my expectations and I am so pleased to be in your catchment area.
Visited Diagnostic Endoscopy on November 2024
Review titled Dorset County Hospital
Replied on 02 December 2024
Dear Mary-Anne, Thank you so much for taking the time to leave your feedback. It is fantastic to hear about the care you received from the Endoscopy staff at Dorset County Hospital. This is exactly the kind of empathy and support we expect for all our patients and loved ones, particularly at what was a very anxious time for you. I will ensure the Endoscopy team are aware of your lovely comments and send you our very best wishes. Julia Woodhouse Patient Experience and Public Engagement Manager Dorset County Hospital
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Review titled Every member of staff were so kind
Rated 5 stars out of 5
by SusanTomes - Posted on 04 December 2024
My husband was taken to Dorset County as an emergency on 31/11/24 at around 7.30 p.m. with signs of a stroke. I left Swanage around 8.45 to drive to Dorchester. Arrived around 9.45 where I found him in A&E having had at CT scan, blood tests and he was wired up to the heart monitor. They were so kind and efficient, he was in good hands. They decided to keep him in for observation overnight. I said could I sit in a chair overnight as it was around 11.45p.m. This was not possible in the ward. However, when the Nurse returned they set up a camp bed for me in a bay opposite the Nurses station. The kindness and consideration we received was so remarkable. A Nurse brought me a cup of tea and a piece of toast as I had nothing to eat since lunchtime. Thankfully it was not another stroke, and I was able to bring him home on Sunday. I just want to say thank you to all the wonderful Doctors, Nurses and all other members of staff. You are so appreciated for all you do.
Visited Accident and emergency services on November 2024
Review titled Dorset County Hospital
Replied on 06 December 2024
Dear Mrs Tomes Thank you so much for taking the time to leave your feedback about your experience in Dorset County Hospital. This is a great example of the high standards of care we hope to achieve for all our patients and loved ones. It is fantastic to hear the staff were considerate and compassionate in looking after you both. I will ensure the staff are made aware of your lovely comments and I hope your husband is continuing to recover well at home. Best wishes Julia Woodhouse Patient Experience and Public Engagement Manager Dorset County Hospital
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Review titled Very concerning
Rated 2 stars out of 5
by Anonymous - Posted on 13 November 2024
Phoned for advice as I was concerned about baby movements. Supposed to be a 24/7 service where you can be assessed day or night with any concerns. I was told the assessment centre was closed and had to go elsewhere to be assessed. Apparently they were turning all women away, including those in labour, because they were at capacity. As an anxious first time mum, this has really knocked my confidence in the services at this hospital, as well as in the nhs in general and puts me off having another baby. I feel very let down and unsafe that mine and other women’s concerns are not prioritised and dealt with sufficiently. The day assessment unit can be run by 1 person (at a push) as we have seen this happen before where 1 midwife is in charge of the unit and have just about managed to keep things running smoothly. As a result, my partner had to take time off work to take me to a hospital in a completely different county, where the parking was extortionate and a long journey time meant a lot of time, money and fuel was wasted. We weren’t even given the option to attend a more local service as there were no ctg monitors available at any more local maternity services or hospitals. Very unimpressed with the complete lack of care, especially when women and their babies are potentially at risk.
Visited Maternity services on November 2024
Review titled Dorset County Hospital
Replied on 14 November 2024
Hello Thank you for taking the time to leave your feedback. I am concerned to read your comments and would welcome the opportunity to look into and investigate this further. Should you wish us to do that please contact the Patient Experience Team on 0800 783 8058, leave a message and we will call you back. Alternatively please email your contact details to pals@dchft.nhs.uk We look forward to hearing from you and assisting you with your concerns. Best wishes Julia Woodhouse Patient Experience Co-ordinator Dorset County Hospital
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Review titled Could not be better
Rated 5 stars out of 5
by John Ray - Posted on 08 September 2024
I went to Weymouth A&E with lower stomach pain. After a number of checks advised yo go to Dorchester DCH. From arrival to appendix op at 9.00 pm I am so impressed with the care received. Thank you all involved
Visited Accident and emergency services on September 2024
Review titled Dorset County Hospital
Replied on 13 September 2024
Dear Mr Ray Thank you so much for taking the time to leave your feedback regarding your experience in Weymouth Community and Dorset County Hospitals. I am so pleased to hear that we were able to diagnose and treat you so quickly and the care is exactly the high standard we hope to achieve for all our patients. I will make the teams involved in your care aware of your lovely comments. I hope you are continuing to recover well at home. Best wishes Julia Woodhouse Patient Experience Team Dorset County Hospital
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Review titled Great staff
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2024
I went for an endoscopy and was extremly nervous. My goodness the nurses and consultants were absolutely amazing at putting me at ease so kind patient and supportive. Absolutely fantastic level of care.
Visited Diagnostic Endoscopy on August 2024
Review titled Dorset County Hospital
Replied on 12 August 2024
Hello Thank you so much for taking the time to leave your feedback about your care in the Endoscopy Department. Understandably this was an anxious appointment for you and this demonstrates the high standards of care we hope to achieve for all our patients, it is great to see we are getting it right. I will make sure the staff from the Endoscopy team are made aware of your lovely comments. Best wishes Julia Woodhouse Patient Experience Co-ordinator Dorset County Hospital
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Review titled Caring Service
Rated 5 stars out of 5
by Karen Dungate - Posted on 11 August 2024
My husband was referred from Bridport A&E due to sustaining a head injury. He was triaged at Dorchester very quickly and taken to a cubicle. The whole staff were extremely helpful, polite and friendly. He was given full check up and then a CT scan to confirm no internal damage. Then taken to a waiting room and given a hot drink to wait for results. We were told could be between one and two hours. However results were very quick and luckily all was well. He had cannula removed and given an advice sheet. He was then free to leave. We cannot thank each member of staff individually but certainly every one in the department was very friendly and helpful. Thank you.
Visited Accident and emergency services on August 2024
Review titled Dorset County Hospital
Replied on 12 August 2024
Hello Karen Thank you so much for taking the time to leave your feedback about your husband's experience at Dorset County Hospital. This is an example of the high standards of care we hope to achieve for all our patients, and it is great to see we are getting it right. I will make sure the staff from the Emergency Department involved in your husband's care are made aware of your lovely comments. I hope your husband is continuing to recover well at home. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled NHS at it's best.
Rated 5 stars out of 5
by Simon - Posted on 22 August 2024
Unfortunately, I was blue-lighted in the very early morning hours to DGH A&E on arrival all the staff were like a well-oiled machine, fully explaining everything they were doing, and putting me at ease. as Sepsis was suspected medication was given immediately to battle any infection. During the night lots of tests were carried out, and at all times I was kept informed, why ? what ? how?. and being re-assured that I was going to be ok. I was discharged later that day as Sepsis was ruled out, We have some amazing staff at DCH. and thank you so much.
Visited Accident and emergency services on August 2024
Review titled Dorset County Hospital
Replied on 22 August 2024
Dear Simon Thank you so much for taking the time to leave your feedback. It is fantastic to hear about the care and support you received from the staff while in Dorset County Hospital. I will ensure the Emergency Department team are made aware of your lovely comments. I hope you are continuing to recover well at home. Best wishes Julia Woodhouse Patient Experience Co-ordinator Dorset County Hospital
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2024
I would like to thank hca T on the cardiac care ward who looked after my nan. He showed great care even through difficulties and sought my advice when she shut down to him. His ability to relate to his patient and gain insight to her life and overall well being as a person to better help her was outstanding. I really do hope that you see this hca T as you deserve the praise. Thank you again to you and all of the team.
Visited Cardiology on July 2024
Review titled Dorset County Hospital
Replied on 12 August 2024
Hello Thank you so much for taking the time to leave your feedback about your Nan's experience in Dorset County Hospital. This is an example of the high standards of care we hope to achieve for all our patients and it is great to see we are getting it right. I will make sure the staff from the Cardiac Care ward involved in your Nan's care are made aware of your lovely comments. Best wishes Julia Woodhouse Patient Experience Co-ordinator Dorset County Hospital
Information supplied by Dorset County Hospital NHS Foundation Trust