Dorset County Hospital
Williams Avenue, Dorchester, Dorset, DT1 2JYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Faultless experience
Rated 5 stars out of 5
by Nigel Boast - Posted on 22 March 2024
I was admitted to the Medical Day Unit on 20th March. From start to finish, the staff made me welcome, ensuring that I knew what was going to happen and kept me comfortable all the time I was there. Fantastic!!! Everyone treated me like a human being, which is all I could ask for. The Radiologist (apologies for not remembering his name), explained what he was about to do, which set me at ease. I can't say Thank You enough for the way in which my day at Dorchester Hospital was handled.
Visited General Surgery on March 2024
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Mr Boast Thank you so much for taking the time to leave your feedback. Please accept our apologies that we had been unable to respond to it until now. I am so pleased to hear that you experienced the high standard of care and respect that we hope for all our patients and loved ones. I will ensure all the staff in the Medical Day Unit team are aware of your lovely comments. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Best possible experience
Rated 5 stars out of 5
by Romany - Posted on 02 March 2024
Having my baby and Dorchester hospital was one of the best experiences of my life the staff at the hospital were absolutely incredible and couldn’t fault them in anyway shape or form I am so thankful for the lady’s that delivered my precious little boy and for the care after. Words literally can’t explain how grateful I am for the people in this department
Visited Maternity services on February 2024
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Romany Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to repond to it until now. Congratulations on the birth of son, I am so pleased to hear you received the high standard of care that we hope for all of our patients and loved ones. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Wonderful team at Urology today
Rated 5 stars out of 5
by BT-review - Posted on 05 January 2024
I was at Urology today for a cystoscopy, which I was not looking forward to. However, the entire team was wonderful - from the check-in nurse to the team of three who did the test. They were full of a postive attitudes so I was completely at ease.They were ready for a laugh, interested in what I did (in line with why I was there) and allowed me to watch what was happening on the monitor. Fascinating stuff! The procedure was painless and I could almost say it was an enjoyable 20 minutes... well done.
Visited Urology on January 2024
Review titled Dorset County Hospital
Replied on 19 April 2024
Hello Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond to it before now. It is great to hear about the care you received from the Urology team, this is exactky the high standard of care we hope for all our patients and loved ones. I am pleased to hear we are getting it right and the procedure went well. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled The staff were exceptional
by Penny726 - Posted on 04 January 2024
I went into A&E at DCH on a Sunday morning with pneumonia. I would like to thank the staff who were exceptional, they were kind, helpful and nothing was too much for them. I had a brilliant experience with them. Always a smile on their faces when giving treatment, even in the middle of the night. Thank you A&E [Unsure about 'Treatment'] [Unsure about 'Team work'] [Unsure about 'Staff attitude'] [Unsure about 'Staff skills']
Visited December 2023
Provided by Care opinion
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Penny Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond until now. It is fantastic to hear about the care and compassion you received from the Emergency Department team at Dorset County Hospital. I will ensure the staff involved in your care are aware of lovely comments you have made and I hope you are continuing to recover well. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled So reassuring to get top quality care
Rated 5 stars out of 5
by Stan Calderwood - Posted on 27 November 2023
I had an appointment today at Dorchester. On arrival at the department, I was met by an HCA who was intelligent, thoughtful, informative, polite and helpful – helpful in a number of ways too. On meeting the consultant was delighted at the care and attention I received. He had clearly read my notes carefully, asked very sensible questions, explained my situation extremely well, gave me a proper physical examination and asked for me to do related physical tests. Once completed he gave me excellent advice and reassurance. A top quality physician, and great to experience. Well done all!!
Visited Neurology on November 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Mr Calderwood Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond until now. Your remarks are an example of the high level of care and respect we hope to achieve for all our patients. I am so pleased to hear we are getting it right. I will ensure all the staff involved in your care are aware of your lovely comments. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Fantastic
Rated 5 stars out of 5
by Joseph OConnor - Posted on 14 October 2023
Just wanted to say a massive thank you to all the staff at the A&E Department. I unfortunately dislocated my finger . The reception staff , doctor ,nurse and X-ray staff all amazing and polite , a credit to the NHS . Well done all of you
Visited Accident and emergency services on October 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Joseph Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond until now. I will ensure all the staff involved in your care are aware of your lovely comments and I hope you are fully recovered from your injury. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Professional and kindness
Rated 5 stars out of 5
by Lesley - Posted on 13 October 2023
I attended early Tuesday evening with suspected kidney stones, I was in absolute agony, I was met with nothing but kindness by everyone through triage, the department doctors and nurses , ct scan, porter , I was home feeling much more comfortable within 6 hours, thank you everyone.
Visited Accident and emergency services on October 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Lesley Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond until now. It is fantastic to hear about the care and compassion you received from all the staff involved in your care. I will ensure they get to see the comments you have made. I hope you are now fully recovered. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Treated very efficiently and with great kindness
by Dylan JD - Posted on 12 September 2023
We, and our extended family, have had wonderful experiences of care from Dorchester Hospital over the years. In the last couple of days we have had to visit A&E, as my husband suffered a TIA on. We actually spent the whole night in the emergency department one night, and then had to return two days later. On both occasions we were treated very efficiently and with great kindness and care. From the reception staff to the nurses and doctors, everyone was lovely. Even a cleaner went about her work with a smile and was friendly. Overall, we were both treated brilliantly - patient and wife! We now await an appointment for follow up care. We are confident that that will be just as good.
Visited September 2023
Provided by Care opinion
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Dylan Thank you for taking the time to leave your feedback on behalf of your spouse and extended family. Please accept my apologies that we have been unable to respond until now. This is exactly the high standard of care we hope for all our patients and loved ones. It is so good to hear that we are getting it right. I will make sure the staff that were involved in your spouse's care are aware of your lovely comments. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Very efficient
Rated 5 stars out of 5
by Helen Rodier - Posted on 15 August 2023
The whole experience was efficient, very reassuring, on time, extremely pleasant and kind doctors/nurses/consultants. I was so impressed.
Visited Gynaecology on August 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Helen Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond to it until now. I am so pleased to hear about your experience and that you were so impressed with all the staff involved in your care. This is the high standard we expect for all our patients. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Very Efficient
Rated 5 stars out of 5
by William Watts - Posted on 31 August 2023
Telephoned from Wareham at 07:10 with blocked oesophagus, reception suggested I come in. Went through reception, triage, a&e, two separate X-rays, had a Gastroscopy? debriefed and home drinking tea and biscuits by 14:10. !! All departments from the receptionist to the consultant were pleasant, friendly and kept me informed of everything that was to happen. My welfare appeared to be their priority.
Visited Accident and emergency services on August 2023
Review titled Dorset County Hospital
Replied on 18 April 2024
Hello Mr Watts Thank you so much for taking the time to leave your feedback. Please accept my apologies that we are only now able to respond. It is fantastic to hear about the care you received from the Diagnostic Imaging, Emergency department and endoscopy teams. I will ensure the staff are made aware of your lovely comments and I hope you are remaining well and recovered. Best wishes Julia Woodhouse Patient Experience Co-ordinator
Information supplied by Dorset County Hospital NHS Foundation Trust