Dorset County Hospital
Williams Avenue, Dorchester, Dorset, DT1 2JYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled A&E experience
Rated 1 star out of 5
by Geraldine Yates - Posted on 16 July 2024
I was advised by 111 to attend the urgent care Department at Weymouth Hospital, seen promptly and told I should go to Accident and Emergency at Dorset County Hospital. The waiting area was full, there was nowhere to sit, a child was vomiting into a plastic bag, another person waiting went to find a vomit bowl for the child, there were two other small children in the room. It appeared there was only one nurse triaging patients. No one was checking the waiting area After waiting for over an hour in severe pain, I gave up and went home, as I needed to take my prescribed analgesia. It appears there is no communication between the urgent care department at Weymouth and Dorchester Accident and Emergency, despite the fact that we are continually advised to seek help there or contact 111 before attending Accident and Emergency
Visited Accident and emergency services on July 2024
Review titled Dorset County Hospital
Replied on 18 July 2024
Dear Ms Yates Thank you for taking the time to leave your feedback. I am sorry and concerned to read about your experience in our Emergency Department at Dorset County Hospital and would welcome the opportunity to look into this further. Should you wish to pursue this please contact the Patient Experience Team 0800 783 8058 or pals@dchft.nhs.uk so we can take some more details and investigate this further for you. Best wishes Patient Experience Team Dorset County Hospital
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Review titled Amazing Care and Help
Rated 5 stars out of 5
by Cindy - Posted on 25 June 2024
We were on holiday in Dorset when my partner had a stroke, he’s been on the Stroke ward for 8 days now and I just can’t put into words how grateful we both are for the incredible care shown to both of us. I know how hard it must be for NHS staff at the moment, but these guys deserve everything the politicians are promising them and more! Let’s hope they keep their promises, after July 4th.
Visited Stroke on June 2024
Review titled Dorset County Hospital
Replied on 26 June 2024
Hello Cindy Thank you so much for taking the time to leave your feedback about your partner's experience on the Stroke Unit in Dorset County Hospital. This is the high standard of care we hope to achieve for all our patients and it is great to see we are getting it right. I will make sure the staff from the Stroke Unit are made aware of your lovely comments. May I take this opportunity to wish you both the very best and a continued good recovery. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Broken ankle 6 days before our wedding
Rated 5 stars out of 5
by Lord & Lady Townsend - Posted on 20 June 2024
Thank you so much for looking after my new wife after breaking her ankle 6 days before our wedding, every department that we visited was outstanding professional and really look after her, and also myself with tea and toast :) Many thanks The new Lord and Lady Townsend ;)
Visited Orthopaedics on June 2024
Review titled Dorset County Hospital
Replied on 24 June 2024
Dear Lord and Lady Townsend. Thank you for taking the time to leave your feedback about yourexperience at Dorset County Hospital. This is the high standards of care and empathy we hope to achieve for our patients. Many congratulations on your wedding, I hope this didn't mar your day and you were able to customise any plaster or boot to coordinate with your outfit. All the very best for the future and a swift recovery. Best wishes Julia Woodhouse Patient Experience Coordinator
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Review titled Best nurses in the hospital
Rated 5 stars out of 5
by Tony - Posted on 19 May 2024
This is a review of the wonderful nurses working portesham ward who had the honor of having me for 14 days, i was in alot of pain and feeling down but the nurses helped keep me sane, my favourite was male he was friendly helpful and fun to talk to, he made a good coffee too. All the nurses were great and very helpful they even made excuses for my windy ways haha. i was almost sorry to be going home. My surgeon fixed me up and im on the mend.
Visited Orthopaedics on May 2024
Review titled Dorset County Hospital
Replied on 20 May 2024
Hello Tony, Thank you so much for taking the time to leave your feedback. It is fantastic to hear about the care you received from our team in the Portesham Ward at Dorset County Hospital. This is the high standards of compassion and care we hope for all our patients and loved ones. I will ensure the staff are aware of your lovely comments and I hope you are continuing to make good progress following your surgery. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Wonderful care
Rated 5 stars out of 5
by Lauren howell - Posted on 03 June 2024
The whole team took such good care of my son. They made sure we were also looked after and reassured us.
Visited Paediatric Surgery on May 2024
Review titled Dorset County Hospital
Replied on 10 June 2024
Hello Lauren, Thank you so much for taking the time to leave your feedback about your family's experience at Dorset County Hospital. This is an example of the high standards of care we hope to achieve for all our patients and it is great to hear we are getting it right. I will make sure your lovely comments are passed on to all those involved in your son's care. I hope he is recovering well. Best wishes Julia Woodhouse Patient Experience Co-ordinator Dorset County Hospital
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Review titled Kind and considerate service
Rated 5 stars out of 5
by Belinda Miles - Posted on 28 April 2024
I recently attended A&E with dislocated and split thumb. Right through from triage to manipulation and sutures the staff were outstandingly kind and very thorough. I had the utmost confidence in the treatment which was extremely professional.
Visited Accident and emergency services on April 2024
Review titled Dorset County Hospital
Replied on 29 April 2024
Dear Belinda Thank you so much for taking the time to leave us your feedback after what sounds like a very painful injury. I am so pleased to hear that you received the high standard of care that we hope to achieve for all our patients and loved ones. I will make sure that the staff involved in your care are aware of your lovely comments and I hope that you are recovering well. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Excellent experience
Rated 4 stars out of 5
by Colin Baker - Posted on 10 April 2024
I attended the endoscopy unit at Dorset Hospital on 9th March in response to a referral by the hospital's Colorectal Surgery Dept. I was seen immediately by very pleasant nurses and was fully informed of the colonoscopy that I was to undergo. There was no waiting about and the whole procedure was very well managed displaying the care and attention of all concerned. The same can be said for my initial appointment with the Colorectal Dept.Thank you.
Visited Colorectal cancer services on April 2024
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Mr Baker Thank you so much for taking the time to leave your feedback. It is great to hear about the care you received from the Colorectal surgery and Endoscopy teams. This is the high standard of care we hope to achieve for all our patients and loved ones. I will ensure the staff involved in your care are aware of the lovely comments you have left. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Fantasic
Rated 5 stars out of 5
by Capt Mark easterby - Posted on 28 April 2024
I recently had operation, on neck to remove gland from start to finish, I was treated with respect fully kept informed of what was being done. The staff especially the anaesthetist who was an amazing character. the staff introduced them self's who and what they would be doing. Comforting at a stressful time The surgeon did an amazing job and i kept my good looks, Thank you so much for your devotion to your amazing talents. best of all no pain as told. Bless you all !
Visited Ear, Nose & Throat on April 2024
Review titled Dorset County Hospital
Replied on 29 April 2024
Dear Capt. Easterby Thank you so much for taking the time to leave us your feedback about your procedure. It is great to hear about the care you received from the staff at Dorset County Hospital and that this is exactly the high standards of care we hope to achieve for all our patients. I will ensure the staff are aware of your lovely comments and I hope you are continuing to recover well from your operation. Best wishes Julia Woodhouse Patient Experience Co-ordinator Dorset County Hospital
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Review titled Brilliant Experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
I was referred by my optician on good Friday I received a call on Easter Saturday and was booked in for the following Tuesday All the staff were efficient, friendly, caring and extremely professional and competent I felt in safe hands and was given clear information about my treatment plan I am extremely grateful and appreciative and cannot fault the service provided, it was exceptional
Visited Ophthalmology on April 2024
Review titled Dorset County Hospital
Replied on 19 April 2024
Hello Thank you so much for taking the time to leave your feedback. It is great to hear about the care you received from the Ophthalology team, I am so pleased they were able to treat and reassure you. This is the high standard of clear and empathetic care we hope to achieve for all our patients and loved ones. I will ensure the staff are made aware of your lovely comments and I hope you are making good progress following your procedure. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Great service
Rated 5 stars out of 5
by James Brightman - Posted on 28 March 2024
My wife took my 13 year old daughter to Dorchester Hospital A&E on 27/3/24 after my daughter had injured her hand. The staff were very efficient and helpful and the hand was x-rayed and doctors reviewed the x-ray then. The waiting time was not long. The next day my wife was telephoned to advise of the x-ray results and advice on what happened next was given. The service from dialling 111 to assessment was very quick and professional and my wife and I are very grateful for this. The NHS is a very important service for UK residents and this experience reinforces how lucky we are to have it. Thank you to the A&E staff working at the time.
Visited Accident and emergency services on March 2024
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Mr Brightman Thank you so much for taking the time to leave your feedback. Please accept our apologies we had been unable to respond to it until now. I am pleased your daughter received the high standard of care in the Emergency Department and Diagnostic Imaging that we hope for all our patients and loved ones. I will ensure all the staff involved in her care are aware of the lovely comments you left. I hope your daughter continues to recover well. Best wishes Julia Woodhouse Patient Experience Co-ordinator
Information supplied by Dorset County Hospital NHS Foundation Trust