Dorset County Hospital
Williams Avenue, Dorchester, Dorset, DT1 2JYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Superb care
Rated 5 stars out of 5
by Maralyn Glessinger - Posted on 16 August 2023
I attended the A&E today and would like to thank all the staff for the care that I received. They kept me informed and explained all the treatments to me, and there were quite a few. Well done and thank you
Visited Accident and emergency services on August 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Dear Maralyn Thank you so much for taking the time to leave your feedback. Please accept our apologies that we have been unable to respond until now. It is fantastic to hear about the care you received from our Emergency Department team in Dorset County Hospital. I will ensure the staff are made aware of your lovely comments and I hope you are well recovered. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Friendly and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
I was told to attend the ED today by 111 because of an eye injury I experienced earlier. I was very impressed that I was triaged within 10 minutes of arriving and given a clear plan of next steps shortly after. A few tests later and I was reassured that no lasting damage had been done and I was booked in for an appointment the next morning (just 10 hours after my initial ED attendance) just to make sure that the injury was improving. I was able to go home within an hour of my attendance reassured I wasn't going to have long term damage to my vision, what else can you ask for? Everyone was really friendly from the receptionist to the triage nurse and healthcare assistants. I have thankfully only had a handful of dealings with DCH A&E, but this experience is typical of this great department and hospital. Thank you.
Visited Accident and emergency services on August 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Hello Thank you so much for taking the time to leave your feedback about your Emergency Department attendance. Please accept our apologies that we have been unable to respond until now. This is an example of the high standards of care we hope to achieve for all our patients and it is great to see we are getting it right. I will make sure the staff from the Emergency Department are made aware of your lovely comments. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Efficient process & friendly service
Rated 5 stars out of 5
by Rob - Posted on 12 July 2023
In for a prostrate biopsy on Monday 10th in the Day Surgery unit. I found the experience very reassuring on 2 counts. The process from reception at 8am to discharge at 4pm was very efficient and well run and the service of the nurses was supporting, listening and friendly. So thanks to my 2 nurses who were my chaperones for the day & the extensive surgery team. Very impressed.
Visited Urology on July 2023
Review titled Dorset County Hospital
Replied on 20 July 2023
Hello, It is fantastic to hear about the care you received from the staff in the Day Surgery Unit – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Amy Dyson Patient Experience Manager
Provided by Care opinion
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Review titled Many things were poor and need to be improved.
by Patient 5 - Posted on 13 July 2023
I was admitted on Saturday for a hysterectomy in Dorset County Hospital. While all the staff I met were helpful and friendly, there were many things that were very poor and need to be improved. I was admitted at 07:30, and waited over 6 hours to go into surgery, I had the pre-op meds at about 09:00, but didn't go down to surgery until after 1:00 pm. Once admitted to the ward, I was not offered anything to eat or drink, or told how the surgery went, I was in a great deal of pain, yet wasn't checked on by any nurses, my sister arrived and asked for some pain meds for me, and I had to wait over an hour for someone to come and help. I was in hospital for 3 days, and on several occasions had to wait hours for pain meds, as the nurses were very sparse or I had asked and it took a long time for somebody to come. The morning after my surgery I was in a lot of pain, and really needed a wee. I thought this was strange as I had a catheter in. I finally called a nurse, nobody had checked on my catheter bag since my surgery the day before, and it was full to the brim which explained my pain and needing to go for a wee. This can't be good for you? The food was very poor when I was finally offered some. One meal was a jacket and cauliflower; it was very random and I could not eat it. On the second night I went to the toilet about 21:20 as I was going to go to bed. When I got back to my bed a nurse was standing there and told me I was being moved as they needed the bed so had to pack my things up. Three of us had to move very late at night down to the day surgery unit in make-shift beds, the last woman didn't arrive until midnight. The staff were very nice there but it was very cold, and all seemed a bit disjointed to move people so late at night. And the next morning all the staff and patients arrived for the day surgeries yet having 4 patients from wards there really messed things up. I appreciate the NHS in very stretched, and the doctors and nurses do their best, but I left the hospital very disappointed in my treatment, I shouldn't have to pay to go private in the event of needing medical help and getting the care you hope for. I really hope things can improve for the next patient who has to go into hospital, it is a stressful time anyway and not a place anybody wants to go, especially when my experience in there was so poor.
Visited July 2023
Provided by Care opinion
Dorset County Hospital has not yet replied.
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Review titled Thanks
Rated 5 stars out of 5
by Clive Richards - Posted on 30 July 2023
I would like to express how grateful I Am To all The Staff at Dorchester Hospital Big thanks to the staff that look after me on a day visit on Wednesday 26 July Angiogram to my Leg Thank you for the care and kindness you gave me, and the perseverance of the surgeon to get into the Blood Vessel To the team in the recovery room a big thanks for kindness really deserve more credit than I can give them. Bests Wishes Clive Richards
Visited Vascular surgery on July 2023
Review titled Dorset County Hospital
Replied on 01 August 2023
Hello Clive, It is fantastic to hear about the care you received from the staff at Dorset County Hospital – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Amy Dyson Patient Experience Manager
Provided by Care opinion
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Review titled dorchester hospitals sdec
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
many thanks to all the staff at dorchester hospitals sdec who looked after me and operated on me on the 1st of August.
Visited Urgent care centre on July 2023
Review titled Dorset County Hospital
Replied on 14 August 2023
Hello, It is fantastic to hear about the care you received from the staff in the SDEC – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Amy Dyson Patient Experience Manager
Provided by Care opinion
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Review titled Excellent experience
Rated 5 stars out of 5
by Olwyn - Posted on 12 June 2023
Had a colonoscopy everyone was very caring and I felt at ease . Information given before procedure was excellent and I could understand what I was going to expect
Visited Diagnostic Endoscopy on June 2023
Review titled Dorset County Hospital
Replied on 03 July 2023
Hello Olwyn, Thank you for taking the time to leave your feedback about the care you received from the Colonoscopy team at Dorset County Hospital. This is the high standard of care that we hope to achieve for all our patients, and I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Public Engagement
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Review titled Great service
Rated 5 stars out of 5
by Martin Stanford - Posted on 02 June 2023
I would like to record my sincere thanks to the A&E staff at Dorchester Hospital. The service I received couldn’t be faulted.
Visited Accident and emergency services on June 2023
Review titled Dorset County Hospital
Replied on 19 June 2023
Hello Martin, It is fantastic to hear about the care you received from the staff in the Emergency Department at Dorset County Hospital. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Public Engagement
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Review titled Hospital Parking
by Pi**ed Off Patient - Posted on 08 June 2023
For the second time an appointment missed at Dorchester Hospital due to no available parking spaces, this after a 45 minute drive, arriving at 09:30, 50 minutes before the time of the appointment. How do I feel? ...Do you REALLY want to know?
Visited June 2023
Provided by Care opinion
Review titled Dorset County Hospital
Replied on 08 June 2023
Hello Pi**ed off patient Thank you for leaving your feedback and I am sorry to read about your experience of hospital parking at Dorset County Hospital, I completely understand your frustration. I believe that you are in contact with our Patient Experience team but if that's not the case please contact us via email pals@dchft.nhs.uk or call 0800 7838058. Best Wishes Alison Male Head of Patient Experience
Provided by Care opinion
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Review titled Such amazing staff
Rated 5 stars out of 5
by Emma Okane - Posted on 26 June 2023
My partner and I would like to express how grateful we are to have had such lovely staff attending to our 1 year old boy who'd had an incident of choking today. The three members of staff who dealt with us where beyond brilliant, kind, understanding, caring and funny. It made such a difference after what was the most horrific day. So a huge thankyou to the great chap with the bubbles and the two lovely ladies. So grateful !!
Visited Accident and emergency services on June 2023
Review titled Dorset County Hospital
Replied on 03 July 2023
Hello Emma, It is fantastic to hear about the care your son received from the staff at Dorset County Hospital - this is the high standard of care that we hope to achieve for all our patients, and it is great to see we made a difference to a difficult day. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments and send good wishes to your son. Best wishes Alison Male Head of Patient Experience & Public Engagement
Information supplied by Dorset County Hospital NHS Foundation Trust