Ealing Hospital
Uxbridge Road, Southall, Middlesex, UB1 3HWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Access to hospital
Rated 3 stars out of 5
by Anonymous - Posted on 04 November 2022
First time here. 1. Why is the bus stop located beyond the hospital? The stop should be right outside the outpatients. There is plenty of space to put it there. 2. Large sign says Outpatients but where is the pedestrian entrance? 3. No obvious pavements for pedestrians. Will come by car next time…
Visited Don't know on November 2022
Review titled Ealing Hospital
Replied on 07 November 2022
Thank you for taking the time to leave this feedback. Did you get off the bus in the Hospital ground near the Greggs? There are Zebra crossings that go through the car park to take patients up to the hospital. We are unable to identify you from this post but please contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net who can help you with your questions. Kind Regards Pippa Kashmiry - Patient Experience Lead
Provided by Care opinion
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
My dad spent time both in A and E and then to Huxley ward. His treatment was fast and efficient and the staff I encountered were very professional and caring both on the ward and A and E. I also encountered the auditory department with the same professionalism. Some lovely additional touches at this hospital such as a mask dispenser at the main entrance.
Visited Don't know on November 2022
Review titled Ealing Hospital
Replied on 28 November 2022
Thank you so much for taking the time to leave such lovely feedback, I am pleased to hear that both you and your Dad found the multiple teams caring and professional throughout his visit. Wishing him a speedy recovery. Pippa Kashmiry - Patient Experience Lead
Provided by Care opinion
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Review titled Experience in the endoscopy unit
by NHSpg33 - Posted on 09 November 2022
Just been treated in the endoscopy suite. The nurses and the admin staff and the consultant who performed the gastroscopy on me were absolutely brilliant. Professional, with impeccable manners, and attentive in their care. Just waiting to be collected, enjoying a delicious chicken mayonnaise sandwich and a cup of tea while I wait. Thank crikey for the NHS.
Visited November 2022
Provided by Care opinion
Review titled Ealing Hospital
Replied on 10 November 2022
Dear NHSpq33, Thank you for leaving such lovely feedback for the Endoscopy team, I shall pass this on to them and I am sure they will all be glad to hear your appreciative words. Wishing you a speedy recovery. Kind Regards Pippa Kashmiry - Patient Experience Lead.
Provided by Care opinion
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2022
This year I had two emergency admissions to Ealing Hospital - I spent nearly a week in AMU in March and was admitted again in October with a different illness this time to Ward 3 South for 5 days. The care that I received during both stays was amazing - from doctors, nurses, radiology staff, health care assistants and everyone I came into contact with. The staff on both wards were so caring and patient and the medical treatment I received was excellent. I feel lucky to have such a great hospital so close to my home. The doctors in A&E were very skilled at diagnosing me and getting me the care that I needed - it is a shame that A&E is so understaffed - it is an incredibly busy department and I feel sorry for the staff who have to deal with frustrated patients. But I will always choose Ealing Hospital if I am unfortunate enough to need emergency care again - I think it is a great hospital.
Visited Gastrointestinal and Liver services on October 2022
Review titled Ealing Hospital
Replied on 12 December 2022
Thank you so much for taking the time to leave this lovely feedback. I am sorry to hear that you have needed to stay at Ealing Hospital twice this year, but am pleased to hear that the care you have received such excellent care from the teams. If you would be interested in recording a patient story to share within the Trust, please contact me at LNWH-tr.patientexperience@nhs.net Kind regards Pippa Kashmiry - Patient Experience Lead.
Provided by Care opinion
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Review titled Worst service ever provided
Rated 1 star out of 5
by Mel - Posted on 19 October 2022
I have been size December last year trying to get my daughter tested and follow up on allergy tests haven’t been seeing by a consultant till today and takes another two weeks for an online referral to cross departments, to than supposably book an appointment!!!
Visited Dermatology on October 2022
Review titled Ealing Hospital
Replied on 20 October 2022
Thank you for taking the time to leave this feedback, I am sorry you are having such a frustrating time. We cannot identify you from this post but if you would like us to follow this up on your behalf, please contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net. They will do their best to help you. Kind Regards Pippa Kashmiry Patient Experience Lead.
Provided by Care opinion
Information supplied by London North West University Healthcare NHS Trust