East Riding Community Hospital
Swinemoor Lane, Beverley, North Humberside, HU17 0FAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Faultless service
Rated 5 stars out of 5
by Daniella - Posted on 04 July 2024
I rang 111 and was treated in the UTC within 1.5hours of calling in the middle of the night. Very welcoming and friendly staff and my treatment was very effective. The best NHS experience I've had, thank you!
Visited Urgent Treatment Centre on July 2024
Review titled East Riding Community Hospital
Replied on 04 July 2024
Thank you so much for this lovely review, Daniella. We really appreciate you taking the time to give feedback and we'll make sure the team know what you've said. Best wishes for your recovery!
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Review titled Felt I was not believed
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2024
Visted last week was clear I was not well . Reception booked me in . Than went down hill . Nurse I saw took vitals but was not very kind or resauncebt just saying it’s just vitals and we get to you when can . Saw the doctor stight away asking me questions about why I thought had symptoms did than when I said they said they couldn’t find anything I know my own Health . And how quickly it can change . To. Be told nothing wrong or no sign of infection. Next day woke up felt same but would have been told in a nicer manner and to have been believed
Visited Urgent Treatment Centre on June 2024
Review titled East Riding Community Hospital
Replied on 13 June 2024
Dear Patient, we are really sorry to hear you didn't have the experience you wanted in our service. It would really help us to investigate and to find out what went wrong if you could get in touch with our Customer Care team by emailing chcp.customercare@nhs.net. Thank you so much for taking the time to tell us about this and we hope you are feeling better.
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Review titled Awful experience
Rated 1 star out of 5
by Sofia - Posted on 10 June 2024
Came in today experiencing severe back pain and was informed of a 4 hour wait time. This isn’t the fault of the staff of course so I accepted this and waited for the full duration. The male receptionist was very standoffish and borderline rude but I didn't comment as didn’t want to cause a scene. After 4 hours I finally got seen to by a nurse only for her to tell me there’s nothing they can do as they can’t X-ray backs at this particular hospital. I simply cannot fathom how neither the person I spoke to at reception nor the nurse who did my triage could not have given me this information. They asked all the same questions as the nurse who I saw last did and surely they would have been aware of this. Instead I sat all that time for absolutely nothing leaving in worse pain than I arrived in. Absolute shambles.
Visited Urgent Treatment Centre on June 2024
Review titled East Riding Community Hospital
Replied on 11 June 2024
Thank you so much for taking the time to leave us this review, Sofia. We are so sorry that you weren't happy with your experience and we want to do what we can to find out what's gone wrong. If you email chcp.customercare@nhs.net we can look into what's happened and try to make sure we improve things in the future. Once again, please accept our apologies and we hope you are soon feeling much better.
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Review titled Clinical staff excellent, extremely poor receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2024
Attended the UTC with my daughter who had been injured on sports day at school. It was very busy as usual. A gentleman was there with his 95 year old mum who had had a bad fall. Had been sitting waiting in a wheelchair for several hours, he asked for a blanket for her as she was getting cold. Receptionist said No, we don’t have any, we are not a hospital!’ When asked again, repeated ‘we are not a hospital!’. Funny - I thought it was called the East Riding community hospital. How on earth did it get to this? Evidently the man would have had to leave his mum, walk through to the ward side of the hospital and track down a blanket from there. Couldn’t leave his mum alone, and also didn’t want to go off and risk missing being called. Eventually a person accompanying a patient who could be left went to track one down. Receptionist’s attitude could not have been worse, total lack of care and compassion from her. It must be a difficult job but basic decency absolutely missing. Why do that job if you don’t want to help? Appalling attitude. Clincal staff who treated my daughter were lovely and can’t fault them but the receptionist let everyone down. This should not be allowed to happen. Last time I looked on the sign outside this location was called East Riding Community Hospital!
Visited Urgent Treatment Centre on June 2024
Review titled East Riding Community Hospital
Replied on 01 July 2024
Thank you so much for this feedback. We're very pleased that you're happy with the treatment for your daughter (and hope she's feeling better) but clearly this was an upsetting experience. If you have time, please do email chcp.customercare@nhs.net and let them know what's happened, then we can investigate properly. We really do appreciate you bothering to tell us about this.
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Review titled The receptionist was rude and ill mannered
Rated 1 star out of 5
by Martin P - Posted on 04 April 2024
The receptionist was rude and ill mannered. Asking to speak to somebody in charge the female nurse refused to tell if the manager was present. All the other patients commented on how rude and ill mannered the receptionist is. This place needs a thorough investigation with new staff and a new manager. No alcohol hand gel was present on the entrance to the building. Zero stars for customer service
Visited Urgent Treatment Centre on April 2024
Review titled East Riding Community Hospital
Replied on 04 April 2024
Dear Martin, we are so sorry about your experience at East Riding hospital. We would very much like to look into what's happened; if you could email chcp.customercare@nhs.net then we will be able to investigate more thoroughly. Thank you for taking the time to leave feedback.
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Review titled Extremely rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2024
Waited 12 hours to speak to a doctor after being very unwell, doctor was fantastic. However there was an issue with the dispensing pharmacy and opening times so I called the treatment centre to attempt to get a message to the doctor. The receptionist is very reluctant to help and rude. My call ended up with her shouting at me and telling me I am verbally abusive and slamming the phone down one me! I was definitely not abusive and I'm hoping and praying calls are recorded so it can be looked in to. She must have gone back to the doctor because he called me half an hour later to rectify the query. The doctor was lovely and apologised for the way the receptionist spoke to/treated me. I told him it's not his fault, he had done a fab job. The doctors etc there are excellent and have really helped me and my children before. However the receptionist is extremely rude and quick to get aggressive. I hope this can be sorted.
Visited Urgent Treatment Centre on April 2024
Review titled East Riding Community Hospital
Replied on 08 April 2024
We are so very sorry you've had a bad experience with our service. Please get in touch with our customer care team chcp.customercare@nhs.net or call 01482 347627 so we can look into what's happened and try and make improvements. Thank you so much for giving us this feedback.
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Review titled Rude Receptionist
Rated 2 stars out of 5
by Kerrie Oglesby - Posted on 20 February 2024
On arrival at Beverley Urgent Care with my 86 year old father who had an open wound, we were told rather rudely and abruptly by the receptionist that we shouldn't have come and should have been seen by the district nurse. We had called the district nurse who advised us to attend the hospital due to the size of the wound and we informed the receptionist of this only to be told that in future see the district nurse. When we went through to see the nursing staff they were very helpful and understanding and I cannot fault them in any way. However, the receptionist upset my mum and father with the way she spoke to us at a very upsetting time.
Visited Urgent Treatment Centre on February 2024
Review titled East Riding Community Hospital
Replied on 19 March 2024
Dear Kerrie, we are so sorry that your mother and father were upset at their visit. We encourage anyone who's not happy with the service they've received from CHCP to get in touch with our Customer Care team so we can look into what's happened; please email chcp.customercare@nhs.net. We hope that your father is feeling better and please accept our apologies for any distress caused.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
Waiting room overcrowded and smelled of urine . 5 hr wait - staff couldn't give any indication of wait time. Appeared have only 1 doctor on. My son has autism and was struggling with the smell and noise along with his injury.- staff couldn't care less. I witnessed the receptionist being rude to an upset mother - shouting comments after her as she left . We quietly Left after 3 hrs and went to another centre - seen & treated in less than 2 hrs .
Visited Urgent Treatment Centre on January 2024
Review titled East Riding Community Hospital
Replied on 21 March 2024
Thank you so much for taking the time to leave feedback and we are so sorry you didn't have a good experience. We will forward your comments to the service, but if you want to get in touch with our Customer Care team (chcp.customercare@nhs.net) they will be able to look into what's happened. Please accept our apologies and we hope your son is feeling better.
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Review titled Great practise
Rated 5 stars out of 5
by Peter Mountain - Posted on 13 November 2023
I attended the Unit today and was seen by two of your staff(A gentleman and a Lady) who treated an open wound to my head. Firstly i have to say that the two of them were very professional and conducted a very thorough assessment prior to attending to the wound on my head. I trust that my comments will get back to them both-I was very impressed, hence me posting this brief review
Visited Urgent Treatment Centre on November 2023
East Riding Community Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jennifer Lowe - Posted on 28 August 2023
From the person on the 111 call to being seen at the clinic I cannot fault the service I received, it was excellent, thank you.
Visited Urgent Treatment Centre on August 2023
East Riding Community Hospital has not yet replied.
Information supplied by City Health Care Partnership Cic