East Surrey Hospital
Canada Avenue, Redhill, RH1 5RHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Everyone is smiling but not helping
Rated 2 stars out of 5
by Olga Kuklina - Posted on 17 August 2023
Waiting for five hours in waiting room with injured finger not even received an ice pack. Had overseas flight at the same day - no one cares. If you can- stay away from this place.
Visited Accident and emergency services on August 2023
East Surrey Hospital has not yet replied.
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Review titled Faultless Treatment
Rated 5 stars out of 5
by Stuart M - Posted on 13 August 2023
I attended the A and E with a dislocated shoulder and was in extreme pain. I was triaged and treated within 30 minutes. Cannot praise the doctors and the nurses enough for everything they done. I ended up needing sedation for the relocation and the whole process from reception to X-ray was faultless. We are very fortunate to have a NHS!
Visited Accident and emergency services on August 2023
East Surrey Hospital has not yet replied.
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Review titled Absolutely first class compassion
Rated 5 stars out of 5
by Hills mitchell - Posted on 07 October 2023
From the ambulance crew .. to a and e staff ... the lovely porter.. the lovely xray department and especially to all the staff on Charlwood ward ...including the tea lady who made me smile daily ... I was in isolation due to covid and food poisoning and I would like to say a massive thank you to you all for looking after me and making me smile.. for all the compassion..care .. and laughter you gave me...you really are all first class and I'm proud of you all xx Thank you x
Visited Gastrointestinal and Liver services on August 2023
East Surrey Hospital has not yet replied.
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Review titled Positive experience A&E
by Lilipanda1 - Posted on 27 July 2023
My elderly mother visited A&E at ESH. Every member of staff we encountered was kind, patient and skilled in their job. The staff remained kind and compassionate even when faced with challenging and demanding patients who were reluctant to listen to the staff. The nurses in A&E listened to elderly patients concerns even though they were rushed off their feet.
Visited July 2023
Provided by Care opinion
East Surrey Hospital has not yet replied.
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Review titled Amazing Dedicated Staff
Rated 5 stars out of 5
by Michelle Palmer - Posted on 18 July 2023
I attended A&E with a family member on a busy Monday morning. We were seen quickly and efficiently by the staff from the Healthcare Assistant through to the Consultant. Each and every member of staff was friendly, polite and caring and it was very busy and the staff still took time to ensure every step was explained.
Visited Accident and emergency services on July 2023
East Surrey Hospital has not yet replied.
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Review titled Abrupt and unhelpful
Rated 3 stars out of 5
by Allison Kidgell - Posted on 24 July 2023
Just contacted outpatients and spoke to the Admin manager Asked for a change of appointment for my son Abruptly told that he had to phone due to confidentiality which I understand My son has lots of appointments and was trying to get 2 together more locally Very unhelpful and abrasive person who does not give the NHS a good impression
Visited Don't know on July 2023
East Surrey Hospital has not yet replied.
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Review titled Very quick and great treatment
by Caroleus57 - Posted on 01 August 2023
My granddaughter cut her head on a table. Took her to East Surrey Hospital. She was seen within 15 minutes of entering the hospital in Paediatric department. A nurse/doctor then saw her and glued her head. In and out within the hour. Very quick and great treatment. Thank you.
Visited July 2023
Provided by Care opinion
East Surrey Hospital has not yet replied.
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Review titled Brilliant Expeience
by Happy65 - Posted on 17 August 2023
I was admitted as an emergency to East Surrey hospital recently. I spent time in both A&E, Surgical Assessment Unit and Nutfield Ward. The care I received was amazing and although phenomenally busy, staff always found time to help me and keep me informed. I saw a doctor every day, sometimes several times a day. I needed two MRI scans and an ultrasound. A&E were great and I was seen and assessed quickly and then bought back for a scan on the following morning and admitted. I worked at the Trust many years ago and it was so lovely to see staff from 20 years ago still working there and that is fabulous. I can safely say I was very happy with the care I received and I would be very proud of the team if they were in my organisation. Thank you
Visited July 2023
Provided by Care opinion
East Surrey Hospital has not yet replied.
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Review titled Amazing service, quick, organised and clean
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
After my GP made an urgent referral to ENT, my appointment was through within a few weeks, at my appointment I was not kept waiting long at all. The hospital was clean and organised, the doctor I saw was thorough, yet quick, she organised a CT scan and a follow up, both appointments came through within weeks. The CT scan was in the portacabin outside the hospital and it was the quickest appointment I've every had and I wasn't charged for parking! Very well drilled and set up well. I have my follow up booked for mid July already. Overall a very good service at East Surrey, impressed at how clean the hospital and facilities were. Easy to park (although it was morning), They are definitely doing something right despite the pressures, well done!
Visited Ear, Nose & Throat on June 2023
Review titled East Surrey Hospital
Replied on 05 July 2023
It is so lovely to hear your positive comments about the cleanliness of our hospital and I will make sure this is shared with our Housekeeping team who will be very happy too. Thank you for sharing this with us and I hope that you are recovering well.
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by Paul Heard - Posted on 12 June 2023
I had my right knee replacement on the 19th of May, I was treated extremely well with complete respect by all staff members, the aftercare in the recovery unit was extremely good as was the care afterwards in the surgery ward, all staff were extremely helpful, professional and friendly, wouldn't hesitate to recommend and for when I next go in for my other knee.
Visited Orthopaedics on May 2023
Review titled East Surrey Hospital
Replied on 21 June 2023
Thank you for taking the time to give us this feedback. We will make sure to share your feedback of your positive experience with the department. Many thanks Patient Experience Team
Provided by Care opinion
Information supplied by Surrey and Sussex Healthcare NHS Trust