Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service!
Rated 5 stars out of 5
by Ian Mason - Posted on 10 July 2024
Mum was asked by GP if we could go to A&E immediately. The staff were great from booking in, to triage nurse, to seeing the doctor at discharge, but we wanted to say a big thank you to the young trainee lady working Health Care Assistants, who carried out ECG, fitted canula and took bloods. She was very professional, caring, & clearly not fazed having 3 others in the room. Keep up the good work!
Visited Accident and emergency services on July 2024
Review titled Eastbourne District General Hospital
Replied on 23 July 2024
Dear Ian, We really appreciate you taking the time to provide such positive feedback following your mother's attendance to our Emergency Department at Eastbourne District General Hospital. Your comments about the competency of one of our trainee Healthcare Assistant's was pleasing to read and will be relayed to the Emergency Department Team. Please convey our best wishes to your mother.
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Review titled Meaningless comments
Rated 1 star out of 5
by James Dougan - Posted on 07 July 2024
Attended cardiology in June for electrocardiogram at Eastbourne DGH.Just received result “No comment” Neither I or my GP know what this means.Can anyone enlighten us. Should I be concerned
Visited Cardiology on June 2024
Review titled Eastbourne District General Hospital
Replied on 09 July 2024
Dear James, We were sorry to learn that the results from your cardiology test in June 2024 are not clear and would encourage you to contact a member of the Patient Experience Team on 0300 131 4784 or via email on esh-tr.PatientExperience@nhs.net so that they can follow this matter up on your behalf.
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Review titled Fantastic staff and service
Rated 5 stars out of 5
by John Gorham - Posted on 07 June 2024
I attended cardiology department today for what I thought was a simple, minor procedure. On arrival I was greeted by a nurse, shown to a bed which already had my name above it, given theatre clothing to change into, blood pressure and pulse taken. Then taken to the theatre and staff there were absolutely brilliant, helped me on to the bed, the surgeon then performed the procedure, and told me everything he was doing before he did it, I was comfortable and felt no discomfort what so ever. I was then taken back to the ward, blood pressure checked again, and was told I could go home at any point. My only failing was I did not get any names of the ward staff, the theatre staff, or even the surgeon, so I cannot thank them all by name. But, what a great experience, certainly made me feel at ease. Thank you to all of you
Visited Cardiology on June 2024
Review titled Eastbourne District General Hospital
Replied on 11 July 2024
Dear John, Thank you for providing such heartfelt feedback following your cardiac procedure. We realise coming into hospital can be a worrying experience and were pleased to learn that you were made to feel at ease, and it was well organised from your arrival and that the Surgeon fully communicated with you throughout your procedure. Please be assured that your kind words will be shared with the team involved.
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Review titled Devoted Staff Working Under Great Pressure
Rated 5 stars out of 5
by Rodney King - Posted on 16 May 2024
I was transported to the EDGH A&E by ambulance following a nasty fall in Easbourne town centre which badly injured my face. After being proptly triaged, there was as very long wait for treatment whchc was hardly surprising with over 30 other patients in the main waiting room! My eventual treatment was performed by a young dedicated junior doctor, (in her second foundation year, who provided an outstanding service by taking care of every need and keeping me informed about progress of a susequent CT scan. We really must support these junior doctors and not lose them as a result of government policies.
Visited Accident and emergency services on May 2024
Review titled Eastbourne District General Hospital
Replied on 30 May 2024
Dear Rodney, Thank you for taking to time to provide such lovely feedback. We were sorry to learn that you suffered a facial injury following a fall and that there was a long wait to be seen when you attended our Emergency Department at Eastbourne District General Hospital. However, we were pleased that the care and treatment you received from the junior doctor who eventually saw you was outstanding. We do hope your facial injury is healing and will ensure your kind words are relayed to the doctor concerned.
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Review titled Positive experience
Rated 5 stars out of 5
by Sarah Parsons - Posted on 20 May 2024
My mum was admitted to A and E due to atrial fibrillation. She was immediately seen to and received such personal and attentive care. They all went above their regular jobs to make her feel comfortable and safe. One staff member in particular was amazing and developed a lovely rapport with her to make her feel comfortable, we are very grateful to him. There is huge pressure on the nhs and I did not think we would get such great care but I could not have faulted it.
Visited Accident and emergency services on May 2024
Review titled Eastbourne District General Hospital
Replied on 30 May 2024
Dear Sarah, It is important that our patients feel confident in the care they are receiving, and that staff are attentive to their needs. It was therefore reassuring to read your feedback in terms of the care given to your mother when she recently attended our Emergency Department at Eastbourne District General Hospital. We are pleased that your mother's experience was positive, and staff were able to put her at ease. Please convey our best wishes to your mother and be assured that your lovely comments will be relayed to the Emergency Department Team.
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Review titled excellent care
Rated 5 stars out of 5
by Julien Jones - Posted on 29 May 2024
my 94 year old mother was attended to by a young fy2 doctor who could not have been kinder or more helpful, she was a credit to the nhs, thank you.
Visited Accident and emergency services on May 2024
Review titled Eastbourne District General Hospital
Replied on 31 May 2024
Dear Julien, It was lovely to read that your elderly mother received excellent care and was treated with such compassion by the doctor who saw her when she attended our Emergency Department at Eastbourne District General Hospital. Please convey our best wishes to your mother and be assured that your positive feedback will be relayed to the Emergency Department Team.
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Review titled Great hospital
Rated 5 stars out of 5
by Harry seddon - Posted on 13 May 2024
I was on holiday in Eastbourne for several days and come from southport. I had a urostomy 12 years ago and unfortunately the stoma bags I had with me were faulty and leaking. Tried everywhere for help to no avail and ended up at A & E at 10pm. Was astounded at the kindness and consideration shown to me especially from the young lady doctor who saw me. She managed to obtain new bags for me and even cut them to size and sent us off with a supply. I was back at our hotel by 11.30 and able to continue our first holiday in 5 years. I can't thank Eastbourne Hospital and the doctor who treated me enough. Just wish it was near us. The Eastbourne population are very, very lucky!!!
Visited Accident and emergency services on May 2024
Review titled Eastbourne District General Hospital
Replied on 24 May 2024
Dear Harry, It was lovely to read your kind words following your visit to our Emergency Department at Eastbourne District General Hospital. We realise it can be worrying being away from home when you need medical help and are pleased that the doctor was able to assist you with a supply of stoma bags and showed kindness, which is one of our key Trust values. We will ensure that your heartfelt feedback is shared with the doctor who saw you in the Emergency Department and do hope you enjoyed the rest of your well-earned holiday.
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Review titled From my arrival at A and E at 5am this morning
by Sue Wallace - Posted on 26 May 2024
I could not have asked for better treatment. Every member of staff from cleaner to porter to HCAs, nurses and doctors could not have been kinder or more professional. The treatment and repetition of “obs” was gold standard. Every step was explained to me putting me at ease. I cannot thank the night shift and the day shift enough. If CQC were observing, their rating would have to have been “outstanding “. I hope this is passed onto all staff.
Visited Accident and emergency services on May 2024
Review titled Eastbourne District General Hospital
Replied on 31 May 2024
Dear Sue, Thank you for rating our Emergency Department at Eastbourne District General Hospital as "outstanding" following your recent attendance. Please be assured that your positive feedback will be shared with the Emergency Department Team along with our Facilities Team, as it is appreciated. It was lovely to read that every member of staff who you came into contact with displayed kindness and a high level of professionalism.
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Review titled Exemplary care and communication
Rated 5 stars out of 5
by Sean Tighe - Posted on 30 April 2024
My 94 year old mother was recently admitted to Frailty ward. The care she received there was fantastic and the communication from the medical and nursing teams was exceptional. We thought she would die, but you saved her. The NHS at its best!
Visited Geriatric Medicine on April 2024
Review titled Eastbourne District General Hospital
Replied on 10 May 2024
Dear Sean, Thank you for taking the time to provide such lovely feedback following your mother's admission to the Frailty Ward at Eastbourne District General Hospital. We are pleased that you observed the care to be to a high standard and that the communication from the medical and nursing teams was effective. Please accept our best wishes to you and your mother and be assured that your positive comments will be relayed to the team on the Frailty Ward.
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Review titled All marvellous staff
Rated 3 stars out of 5
by Janice Leeves - Posted on 05 March 2024
The A & E is extremely busy, that is why I would not recommend it, I was there for 7 hours, but all the staff , medical & receptionists were all very polite & helpful.
Visited Accident and emergency services on March 2024
Review titled Eastbourne District General Hospital
Replied on 25 March 2024
Dear Janice, We are sorry that you endured a long waiting time when you recently attended the Emergency Department, as this is not what we would wish. This is unfortunately unavoidable on occasion due to the volume of patients attending for a wide range of illness/injuries. We were however pleased to hear that all the staff you encountered demonstrated the Trust values by being polite and helpful in their interactions with you.
Information supplied by East Sussex Healthcare NHS Trust