Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Staff
Rated 5 stars out of 5
by Christopher Woolley - Posted on 30 November 2023
Referral made my local optician. I was seen at the appointment time, there was no waiting. Every member of staff was charming, hugely helpful and gave a thorough explanation of what the particular procedure was. The doctor was very thorough and went out of her way to ensure my understanding. Well done every one and thankyou.
Visited Ophthalmology on November 2023
Review titled Eastbourne District General Hospital
Replied on 11 December 2023
Dear Christopher, Thank you for taking the time to leave your review. We are pleased to learn that you were seen promptly and staff took the time to explain your procedure. It is always reassuring to hear that our patients are treated with professionalism and kindness in line with our Trust values. We will pass your positive feedback to the Ophthalmology team at Eastbourne District General Hospital.
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Review titled So impressed.
Rated 5 stars out of 5
by Derek - Posted on 26 October 2023
I have to leave a review as I have had continually good treatment from the Urology Dept at the DGH. From receptionist to the nurses that deal with my Flexi-Cystoscopy's. A Dr was present at my last one (he had also dealt with me one time before this) so patient, so calm and reassuring, so professional. I feel so unlucky to have a cancer and yet so lucky to live in Eastbourne where i receive this fantastic treatment. Thanks so much.
Visited Urology on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
Dear Derek, It was lovely to read your feedback sharing your positive experiences with us. We are pleased that all the staff you have come into contact with during your appointments with the Urology Department have been kind and that your treatment has continually been of a good standard, as we recognise this continues to be a worrying time for you. Please accept our best wishes and please be assured that your kind words will be shared with the team involved.
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Review titled Amazing help and care
Rated 5 stars out of 5
by Margaret Dugard - Posted on 24 October 2023
I was extremely impressed by such great professionalism displayed by all the specialists (bloods and e.c.g)and the consultant’s thorough examination and follow up care.
Visited Accident and emergency services on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
Dear Margaret, Thank you for taking the time to provide us with such lovely feedback following your attendance to the Emergency Department at Eastbourne District Hospital. It is reassuring to hear that you were treated with professionalism and received a thorough examination with good follow up care. We will share this positive experience with the team.
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Review titled Fantastic
Rated 5 stars out of 5
by Dean Cartwright - Posted on 01 November 2023
I was in A&E last night from 630pm To approximately 1030pm due to an eye injury at work. I just wanted to leave a little review to say thank you to the 2 separate nurses that saw me, the one who saw me first to take my pH levels and book in the eye doctor, and the second lady who gave me an eye flush out. (I'm so sorry I don't know your names!) Also a big thank you to the eye doctor who rectified the problem very quickly. After over hearing the conversation between the first nurse and the eye doctor on the phone regarding waiting times and how busy they were that night.. I just wanted to show my appreciation to everybody involved last night as they were incredibly busy and I think they done exceptionally well. I know eastbourne a&e get a lot of unfair criticism for their waiting times ect but being in there myself it was clear to see how hard everybody works. Thank you so much guys
Visited Accident and emergency services on October 2023
Review titled Eastbourne District General Hospital
Replied on 14 November 2023
Dear Dean, Thank you for taking the time to leave such positive feedback regarding the care you received in our Emergency Department at Eastbourne District General Hospital. We were pleased to learn that the injury you suffered to your eye was dealt with promptly, despite the level of patient activity. Your feedback is greatly appreciated and will be relayed to the teams involved.
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Review titled Unacceptable delays for my PEGJ tube
by ChronicallyTrying95 - Posted on 09 October 2023
I am a chronically ill patient with a number of serious and life threatening conditions. I was admitted as an emergency over a week ago because I had been without any nutrition for a week after failure to replace my NJ tube. I was promised I would be getting an emergency PEGJ tube after the weekend but over one week later nobody has bothered to get things in motion to place one, nor have I got my NJ tube so I have been without any feed now for almost three weeks which is totally unacceptable given my underlying health issues. On top of this, I felt belittled and humiliated by a team of doctors who seemed to imply that more problems were more Mental Health related which is ridiculous given I have almost died multiple times over the last few years. I just want the gastro team to seriously reflect on how chronically ill patients like myself rely on timely care and we need these medical devices to live. I have wasted another weekend in hospital with no idea when I am going to go to theatre and have my surgical tube places. I appreciate I am a super complex patient but it really is a straightforward procedure and I should be a priority case as I was told I was in A&E.
Visited October 2023
Provided by Care opinion
Review titled Eastbourne District General Hospital
Replied on 10 October 2023
We are sorry to learn that you are experiencing delays with the insertion of a PEGJ tube and recognise the distress this is causing you. As it would appear that you are currently an inpatient at Eastbourne District General Hospital, we would encourage you to speak to the Ward Matron regarding your concerns. Alternatively, you can contact our Patient Experience Team on 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
Provided by Care opinion
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Review titled Horrendous experience
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Have had Botox treatments on my bladder on several occasions all not very nice. I had my treatment recently and it was horrendous I was left in agony and losing lots of blood. Usually I lose blood for a day or so but this time three days later I am still losing. I have been in touch with the department just to be told I have to monitor it. I cannot face going through this again in six months time.
Visited Urology on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
We are concerned to hear of the problems you are experiencing following your Botox treatment on your bladder at Eastbourne District General Hospital. Patients should feel well cared for at all times and offered the opportunity to discuss any concerns they may have and we are disappointed this was not the case on this occasion. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled Amazing response
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Fast. Efficient and reassuring after heading to the hospital after my daughter being given to much of her medication by her carer
Visited Accident and emergency services on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
Thank you for sharing your positive experience following your daughter's recent attendance to the Emergency Department at Eastbourne District General Hospital. We are pleased to learn that your daughter was seen in a timely manner, as we recognise this would have been a worrying time for you. We do hope your daughter has now made a full recovery and will ensure that your comments are relayed to the team in the Emergency Department.
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Review titled Fantastic well looked after
Rated 5 stars out of 5
by John Mcgarry - Posted on 12 October 2023
I was taken there from the conquest hospital Hastings for stomach pains and rushed into the ward and I have to say they're brilliant very good looked after me straight away lovely room brilliant staff could not ask for more tested every thing totally thoughtful lovely people thank you everyone at the mitchelham ward xx
Visited Neurology on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
Dear John, Thank you for your lovely comments following your admission to Michelham Ward at Eastbourne District General Hospital. We strive to provide a high standard of care to all our patients, and are pleased to see that this was reflected in your experience and that you were well cared for by all the staff involved in your treatment. We hope you are now feeling better and wish to assure you that your feedback will be shared with the staff on Michelham Ward.
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Review titled Good treatment
Rated 5 stars out of 5
by Alan Miller - Posted on 19 September 2023
Examined yesterday for prostate problem. Seen on time. Doctor and nurse welcoming and friendly. Examination carried out skilfully. Problem discussed sympathetically and patiently. Altogether a very professional experience. Thank you.
Visited Urology on September 2023
Review titled Eastbourne District General Hospital
Replied on 20 October 2023
Dear Alan, Thank you for providing such lovely feedback following your urology appointment. We strive to provide the highest standard of care to all our patients and are pleased this was evident during your interactions with our medical and nursing staff. Please be assured that your kind words will be relayed to the Urology Team.
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Review titled missed call
Rated 3 stars out of 5
by david - Posted on 08 September 2023
had telephone appointment for 10:40. call to mobile, went straight to voicemail at 10:50. called department secretary 10.59. left message on answer machine.
Visited Haematology on September 2023
Review titled Eastbourne District General Hospital
Replied on 20 October 2023
Dear David, We are sorry to learn of the difficulty you had with your telephone consultation and apologise for the frustration caused. We do hope that this was resolved for you, however, please do not hesitate to contact our Patient Experience Team, on 0300 131 4784 or email esh-tr.PatientExperience@nhs.net if this was not the case
Information supplied by East Sussex Healthcare NHS Trust