Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Eastbourne District General Hospital.
Reviews
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Review titled A wonderful hospital
Rated 5 stars out of 5
by Josephine - Posted on 22 April 2024
When I entered the hospital a person gave me directions and a welcome with a big smile . I went to the imaging dept for X-rays The lady in reception was very welcoming I didn’t have to wait beyond 5 mins and had my x rays early The X-ray practitioners were really kind and reassuring. On the second occasion I had MRI scans The practitioners in this dept were also really kind and reassuring . Even in the cafe later the staff were delightful. Many thanks to everyone. Much appreciated.
Visited Diagnostic Imaging on March 2024
Review titled Eastbourne District General Hospital
Replied on 29 April 2024
Dear Josephine, It was pleasure to read your comments, as we realise coming into hospital for any sort of procedure can be worrying. We are therefore pleased that you had such a positive experience from the outset from our volunteers on arrival to the hospital, along with the reception team, through to the Radiographers, and even the staff in the café. Thank you for taking the time to provide such feedback and please be assured that it will be relayed to the teams involved.
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Review titled cardiology results
Rated 2 stars out of 5
by Anonymous - Posted on 27 April 2024
I have been waiting over 2 months for a simple test result. I have rung the department 3 times, and still no joy for my test results.
Visited Cardiology on February 2024
Review titled Eastbourne District General Hospital
Replied on 29 April 2024
We were sorry to learn that you have not received the results from your cardiology test and realise how frustrating this will be for you when you have tried to contact the department. We would encourage you to contact a member of the Patient Experience Team on 0300 131 4784 or via email on esh-tr.PatientExperience@nhs.net so that they can follow this matter up on your behalf.
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Review titled A very grateful patient
Rated 5 stars out of 5
by Anne Hodson - Posted on 15 February 2024
I was given an urgent appointment at the tiaClinic on Wednesday 14th February following a tia the previous day. All my fears and concerns were quickly dispelled by the professional and friendly reassurance I was give by the Consultant and his Nursing staff. A big thank you to you all from a very grateful patient. All my experiences at Eastbourne hospital have been positive.
Visited Stroke on February 2024
Review titled Eastbourne District General Hospital
Replied on 11 March 2024
Dear Anne, Thank you for providing such heartfelt feedback following your recent experience. We realise how worrying it will have been for you having a TIA and are pleased to learn that when you were seen in clinic you felt reassured by the staff who saw you. Please be assured that we will share your lovely feedback with the appropriate staff.
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Review titled Excellent
Rated 5 stars out of 5
by Tim Rogers - Posted on 23 January 2024
Amazing service. I visited after a fall and suspected my wrist was broken. Seen quickly and sent for an x-ray which confirmed it. The whole process wàs about an hour with a follow up appointment the next day. The care and courtesy of all staff involved was exceptional and I can't thank them enough.
Visited Urgent Treatment Centre on January 2024
Review titled Eastbourne District General Hospital
Replied on 30 January 2024
Dear Tim, We were pleased to receive your kind feedback following your attendance to our Urgent Treatment Centre at Eastbourne District General Hospital. It is reassuring to learn that your care pathway was efficient and that you were treated with respect and compassion which underpins the Trust's core value. Your lovely comments will be relayed to the staff involved and we do hope that your injury is healing following your unfortunate fall.
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Review titled Prostate biopsy
Rated 5 stars out of 5
by T Chenery - Posted on 10 January 2024
Superb service from the urology department. The time between rectal examination at my doctors in Hastings, ultrasound scan at Hastings Conquest hospital, MRI scan at Eastbourne hospital through biopsy at Eastbourne, and being given my results, took just over a month
Visited Urology on December 2023
Review titled Eastbourne District General Hospital
Replied on 16 January 2024
Dear Mr Chenery, Thank you for sharing your recent positive experience with our Urology Department. It was pleasing to learn that your care pathway was prompt and efficient from your investigations through to the diagnosis stage. Please accept our best wishes. Your lovely comments will be shared with the Urology Team.
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Review titled Visit to ae
Rated 4 stars out of 5
by Brian Stevens - Posted on 28 December 2023
After suffering a chest infection for 3 weeks,things came to a head on 22dec when I struggled to breathe properly!I needed help quickly,I called 111 and spoke to two ladies who were professional and pleasant ,they recommended I go to ae at eastbourne which I did arriving at 5.45 am.check in was easy and I was seen quickly by a triage nurse who set things in motion and seen by 2 doctors and x ray. I just wanted to say how happy I was with my treatment and am pleased to say I have now recovered,well done to you all
Visited Accident and emergency services on December 2023
Review titled Eastbourne District General Hospital
Replied on 08 January 2024
Dear Brian, It was lovely to receive your positive feedback regarding your attendance to our Emergency Department at Eastbourne District General Hospital. We realise how worrying it will have been to having breathing difficulties and are pleased that you were treated prompted and have now recovered from your symptoms. Please accept our best wishes, we hope you are keeping well. Your kind comments will be shared with the Emergency Department Team.
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Review titled More efficient than my practice GP
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
Such quick, efficient treatment from caring staff and a lovely sympathetic hospital GP. This is the way to go for General Practice.
Visited Urgent Treatment Centre on December 2023
Review titled Eastbourne District General Hospital
Replied on 16 January 2024
Thank you for providing such lovely feedback following your attendance to our Urgent Treatment Centre (UTC) at Eastbourne District General Hospital. We strive to provide a high standard of care to all our patients and are pleased this was your experience on this occasion. Please be assured that your comments will be shared with the UTC Team.
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Review titled Always kind, friendly staff
Rated 5 stars out of 5
by Wendy Potton - Posted on 08 November 2023
I had a CT scan on Thursday and was looked after by the Cardiology and Radiology staff. I've always been touched by how kind the DGH staff are and my experience on Thursday morning was as good as ever. Was especially impressed by the Cardiology Sister who treated me just like a friend. I'm sure not many people say anything (and I couldn't seem to leave a Google review) but us patients really do appreciate your kindness.
Visited Cardiology on November 2023
Review titled Eastbourne District General Hospital
Replied on 14 November 2023
Dear Wendy, It was lovely to read your comments regarding your experience with both our Cardiology and Radiology Teams. We endeavour to treat all patients with dignity, respect and compassion and we are pleased that this was evident during your interactions with staff. Please be assured that both teams will be made aware of your kind feedback.
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Review titled Excellent Staff
Rated 5 stars out of 5
by Christopher Woolley - Posted on 30 November 2023
Referral made my local optician. I was seen at the appointment time, there was no waiting. Every member of staff was charming, hugely helpful and gave a thorough explanation of what the particular procedure was. The doctor was very thorough and went out of her way to ensure my understanding. Well done every one and thankyou.
Visited Ophthalmology on November 2023
Review titled Eastbourne District General Hospital
Replied on 11 December 2023
Dear Christopher, Thank you for taking the time to leave your review. We are pleased to learn that you were seen promptly and staff took the time to explain your procedure. It is always reassuring to hear that our patients are treated with professionalism and kindness in line with our Trust values. We will pass your positive feedback to the Ophthalmology team at Eastbourne District General Hospital.
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Review titled So impressed.
Rated 5 stars out of 5
by Derek - Posted on 26 October 2023
I have to leave a review as I have had continually good treatment from the Urology Dept at the DGH. From receptionist to the nurses that deal with my Flexi-Cystoscopy's. A Dr was present at my last one (he had also dealt with me one time before this) so patient, so calm and reassuring, so professional. I feel so unlucky to have a cancer and yet so lucky to live in Eastbourne where i receive this fantastic treatment. Thanks so much.
Visited Urology on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
Dear Derek, It was lovely to read your feedback sharing your positive experiences with us. We are pleased that all the staff you have come into contact with during your appointments with the Urology Department have been kind and that your treatment has continually been of a good standard, as we recognise this continues to be a worrying time for you. Please accept our best wishes and please be assured that your kind words will be shared with the team involved.
Information supplied by East Sussex Healthcare NHS Trust