Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic staff
Rated 5 stars out of 5
by Mark Bennett - Posted on 29 October 2022
Thank you to all the staff that helped me this morning in a&e. I came in with breathing difficulties and I could not of been looked after any better. You are all a credit to your professions . Thank you Thank you
Visited Accident and emergency services on October 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear Mark, Thank you for taking the time to leave us such great feedback about your recent attendance to the Emergency Department at Eastbourne District General Hospital; we really appreciate it. First and foremost, we very much hope you are now better as presenting with breathing difficulties must have been an enormously worrying time for you. The Trust strives to provide a high standard of care for all patients, and so we are delighted to read you were well-looked after by staff who excelled in their duty of care as this underpins our values of respect and compassion. Take care Mark and keep well and safe.
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Review titled A great team.
Rated 5 stars out of 5
by Brian Hodson - Posted on 14 October 2022
Having spent a total of 14 weeks on Michelham ward this year, I have nothing but praise and a huge thank you for the wonderful care, kindness and professionalism shown to me during the periods I have spent on the ward. A great team who made my stays almost a pleasure.
Visited Urology on October 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear Brian, Thank you for taking the time to leave us such thoughtful feedback reflecting on the care you have received on Michelham Ward at Eastbourne District General Hospital this year; we really appreciate it. The Trust strives to provide a high standard of care for all patients, and through what has been some very busy and challenging times, and so we are delighted to read that you always found the care provided to you on Michelham Ward to be exemplary. It also assures us that staff looked after you with our values of respect and compassion in mind and made your stays in hospital as comfortable as possible. We will ensure your generous words are shared with the staff on Michelham Ward, and send you our very best wishes. We hope you are keeping well Brian; take care and stay safe.
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Review titled Wonderful Care
Rated 5 stars out of 5
by John Rogers - Posted on 29 October 2022
This year my wife had the onset of new Atrial Fibrillation. The care and kindness received from her Cardiologist has been and continues to be amazing. He is a brilliant listener and worked hard to find a solution to returning her to good health. Two words 'fantastic and thanks'.
Visited Cardiology on October 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear John, Thank you for taking the time to leave us such lovely feedback about the care your wife has received from her Cardiologist at Eastbourne District General Hospital; we really appreciate it. The Trust strives to provide a high standard of care for all patients, and so we are delighted to read that not only have you found your wife's Cardiologist to be professional, but that he listens to you both in order to get a real grip of your wife's symptoms and find a way forward. We will ensure your generous words are shared with the Cardiology Department and send you and your wife our very best wishes. Take care, keep well and stay safe.
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Review titled Endoscopy Unit
Rated 5 stars out of 5
by Andrew - Posted on 04 October 2022
I have literally just returned from my appointment and cannot praise the unit high enough.. From reception to being discharged was actually a real pleasure and was made to feel right at home, with everyone having smiles + the ladies in the unit were very caring and patient with me... So thank you So thank you all
Visited Don't know on October 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear Andrew, Thank you for taking the time to leave us such kind feedback regarding your recent appointment at Eastbourne District General Hospital; we really appreciate it. The Trust strives to provide a high standard of care for all patients, and so we are delighted to read this was your experience with every member of staff you came into contact with as it demonstrates to us that they worked in keeping with our values of respect and compassion. We hope you have now returned to good health Andrew, and are keeping well. Take care and stay safe.
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Review titled Excellent service & treatment
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2022
Treated really quickly and staff very professional. They were really busy at the time but recognised my wife's medical condition was very serious and responded immediately.
Visited Accident and emergency services on September 2022
Review titled Eastbourne District General Hospital
Replied on 04 October 2022
Thank you for taking the time to leave us such kind feedback about your recent attendance to the Eastbourne District General Hospital (DGH) with your wife; we do appreciate it. We also hope that since posting your feedback, your wife is making a good and comfortable recovery from the symptoms she presented with. The Trust works hard to provide a high and timely standard of care and treatment for all patients, and so we are delighted to read you found staff to be professional at what must have been a very worrying and upsetting time for you and your wife. It is also reassuring for us to read that staff quickly determined and responded to the urgency of your wife's medical condition as this would have been a source of comfort for you both. We send our best wishes to you and your wife; take care, keep well and stay safe.
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Review titled No problem to small
Rated 5 stars out of 5
by Diana Harding - Posted on 27 October 2022
Felt looked after the whole time and wasn’t worried about asking for help at all. I had an open elbow fracture and also a wound on my hand and the emergency nurse practitioners were amazing
Visited Accident and emergency services on September 2022
Review titled Eastbourne District General Hospital
Replied on 31 October 2022
Dear Diana, Thank you for taking the time to leave us such kind feedback about your recent attendance to Eastbourne District General Hospital with an elbow fracture and hand wound; we do appreciate it. The Trust strives to provide a high standard of care for all patients, and so we are delighted to read that this was your experience. It is also assuring for us to read that you found the Emergency Nurse Practitioners to excel in their work as this underpins our values of respect and compassion. We very much hope your injuries are starting to heal, and that any follow up care you require has been booked to aid your recovery. Please take care Diana; keep well and stay safe.
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Review titled Excellent service
Rated 5 stars out of 5
by Jason (Jay) Franklin-Lester - Posted on 20 August 2022
I attended A&E with a fractured ankle. From the triage nurse to the x-ray team and the practice nurse, they were all incredibly helpful and put me at ease. Explained what was going on. They all introduced themselves and I felt reassured by their professionalism. On a busy Saturday I was through and on my way home in an hour and a half. I was even given a cup of tea whilst I waited. Outstanding work by all. Please pass on my sincere thanks to them all
Visited Accident and emergency services on August 2022
Review titled Eastbourne District General Hospital
Replied on 24 August 2022
Dear Jay, Thank you for taking the time to leave us such kind feedback regarding your recent attendance at the Emergency Department (ED) at Eastbourne District General Hospital (DGH) for a fractured ankle; we really appreciate it. The Trust works hard to provide a high and timely standard of care to all patients in what has been and continues to be a challenging time, particularly for our ED's, and so we are delighted to read this was your experience. It is also very reassuring for us to read that all staff you came into contact with were professional and put you at ease as you must have been in great discomfort, and maintained a high standard of communication so that you knew what was happening as this must have been a great source of help and comfort. We will share your generous words of praise with the ED staff and hope you will make a full recovery. Take care Jay, keep well and stay safe.
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Review titled Fantastic team (Scott unit)
Rated 5 stars out of 5
by Lucy breach - Posted on 15 September 2022
We recently have had to have a few visits to the Scott unit for my daughter as she has been so unwell for quite a few weeks, and the team of doctors and nurses, (the whole team on that ward) are absolutely fantastic, I cannot thank them enough, they have been amazing looking after my daughter, and finding out what’s been going on, she’s now on the mend, they truly are wonderful, thank you so so much.
Visited Paediatric Surgery on August 2022
Review titled Eastbourne District General Hospital
Replied on 04 October 2022
Dear Lucy, Thank you for taking the time to leave us such kind words about the recent care provided to your daughter by staff on the Scott Unit at Eastbourne District General Hospital (DGH); we do appreciate it. We are so sorry to read how poorly your daughter has been, and very much hope that the recovery she is making will continue to help restore her to good health. The Trust strives to provide a high standard of care to all patients across the age range, and so it is very important for us to read and to be assured that this was the experience you (and your daughter) had. We are also delighted to read you found all staff on the Scott Unit to be professional and kind in their duty of care, and will ensure your lovely words are shared with them. We wish your daughter a speedy and comfortable recovery Lucy, and send you both our very best wishes. Take care, keep well and stay safe.
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Review titled Terrible Experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 June 2024
At 11pm I fell at home and injured my leg and wrist. I was in agonising pain and couldn't walk. I was put on a trolley in the ambulance and helped into a wheelchair at. A&E. I was told that I had badly as my arm and leg, and that I was going to.hospital for pain relief. The paramedics were kind, courteous and.supportive. I was wheeled into the. waiting room land to wait to be triaged.As it was early, it wasn't too busy and I didn't have to wait too long. As I had taken pain killers at home, I wasn't given anymore. I have Parkinson's Disease (PD) and had in all the.panic left my main i medication at home. The. triage. nurse was unable to give me any as I had not been admitted. My observations were taken and I was then wheeled back into the waiting room. I sat.there for 7 hours. I couldn't go to the toilet and I wasn't able.to get it drink or food. ii hadn't 't. had any sleep overnight so I dosed as well as having my. tremors in the injured arm and. being in extreme.pain. My leg was uncomfortable. The Advanced Practitioner came to review me and said I needed to be on the trolley to get examined. I couldn't get on the trolley to help as I couldn't move my leg. I had. xrays which showed t had badly broken my knee and waist. I was then admitted and given pain relief and PD. medication. It had become busy quickly, so the staff were rushing from patient to patient. Wheen I saw staff were friendly and. caring but always. rushing everywhere. I tried to be assertive but being tired and in pain, I wasn't heard or acknowledged.
Visited Accident and emergency services on August 2022
Review titled Eastbourne District General Hospital
Replied on 11 July 2024
We were sorry to learn that you fell at home and injured your knee and wrist and that when you attended the Emergency Department you were not heard or acknowledged and were left in pain and without your usual Parkinson's disease medication. Please accept our sincere apologies for your experience. As you may be aware, our Emergency Departments have been experiencing a high volume of patients attending for an unpredictable range of illnesses and injuries. At times when the Emergency Department is clinically challenged, this regrettably results in longer waiting times for our patients than we would wish for and staff not being able to provide the level of attention we would aspire to provide.
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Review titled Great Dermatology Dept., Eastbourne DGH
Rated 5 stars out of 5
by Lharr - Posted on 28 July 2022
This was my second visit to this hospital in as many months and I can't praise the staff and service highly enough. From the Consultant, Nurses and Assistants through to the Cleaner, who helpfully pointed me in the right direction. Thank you all.
Visited Dermatology on July 2022
Review titled Eastbourne District General Hospital
Replied on 09 August 2022
Thank you for taking the time to leave us such kind feedback about your recent experience of care in the Dermatology Department at Eastbourne District General Hospital (EDGH); we very much appreciate it. The Trust works very hard to provide all patients with a high standard of care in what has been, and remains, difficult and challenging times, and so it is very reassuring for us to read of your praise for staff at all levels for the care you have received on recent visits. We will ensure your feedback is shared with staff as they will want to read how much you appreciated their care and kindness. Take care, keep well, and stay safe.
Provided by Care opinion
Information supplied by East Sussex Healthcare NHS Trust