Eltham Community Hospital
30 Passey Place, London, SE9 5DQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled unhelpful reception staff and signage
Rated 3 stars out of 5
by Anonymous - Posted on 11 October 2024
I had to go for an Aortic scan today, went to one reception desk and was directed to a different one, went there and was sent back, spoke to the lady, who said she couldn't hear me, i repeated my question and she asked why i raised my voice, I feel it was because she did not understand my accent, i finally got directions and went upstairs, there was no clear signage, i went to a reception desk with Ultrasound on it, was told it was not the right one, so wandered around, i arrived 15 minutes early and with the help of a charming young man got to the correct place with a minute to spare, i was dealt with by a nice person who was lovely, charming and helpful, on the way out I approached my Practise reception to ask where the blood tests now take place, lady was rude and told me it was "upstairs" and that blood tests were nothing to do with them, I pointed out that my GP had requested me to have one done, i left non the wiser, bad experience
Visited Don't know on October 2024
Eltham Community Hospital has not yet replied.
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Review titled First Time Visit
Rated 5 stars out of 5
by Brian Wells - Posted on 12 September 2024
First visit to this hospital for blood tests. Staff were friendly and helpful. Went in early, Phlebotomist was friendly and professional. Will go there in future for blood tests.
Visited Intermediate care services on September 2024
Eltham Community Hospital has not yet replied.
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Review titled No one answers the telephone
Rated 1 star out of 5
by Anonymous - Posted on 27 August 2024
Very poor keep ringing this hospital nobody bothers to answer the phone on the website number . Rang the department number only to be informed to email due to high call volume or to send email this is everyday for the last week .totally unacceptable
Visited Don't know on August 2024
Eltham Community Hospital has not yet replied.
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Review titled No online information
Rated 2 stars out of 5
by Anonymous - Posted on 24 August 2024
Prior to my appointment, I tried to look up information about the hospital and the location of its services , imaging in particular. There isn't any online information other than the telephone number and address of the hospital and a few other minor pieces of info none of which were helpful.
Visited Don't know on August 2024
Eltham Community Hospital has not yet replied.
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Review titled Telephone calls never answered
Rated 2 stars out of 5
by Calls never answered - Posted on 15 August 2024
What is the point in telling patients in letters that you can contact reception to make amendments/ask questions when they very obviously do not man the phone or take any calls. The line is constantly engaged (I tried on average 58 times in one day, no reception is that busy), in fact the only time a call got through was after 4pm when they closed, and you are greeted by an answering phone message. My query cannot be dealt with online (as they appear to be trying to force you to use) and I certainly do not have the time to physically go there just to ask a question! Appalling service.
Visited Don't know on August 2024
Eltham Community Hospital has not yet replied.
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Review titled Poor service.
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2024
I received a 24 hour ecg through Eltham Community Hospital in July. I was told I would get the results 6 weeks later. After failing to get the results, I chased my gp, who said Eltham hadn't provided anything. I have since tried to contact the hospital to get my results and have either failed to get through or been hung up on. Terrible service.
Visited Intermediate care services on July 2024
Eltham Community Hospital has not yet replied.
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Review titled Appalling communication
Rated 1 star out of 5
by Esme - Posted on 03 June 2024
Was sent a text a few days ago with an appt for today that I absolutely cannot make. Have tried all morning to call the number given in the message, it is constantly engaged and then when it does ring nobody answers. I googled the hospital for contact details and the number given is never answered at all. The GP surgery has no contact details either. How on earth am I supposed to change this appt if there is absolutely no way of making contact? I am an NHS clinician myself and this has taken up most of my day. I really need this appt and do not want it to be accused of a no show, or have to go through a referral process again. I understand how difficult it is when people do not show up. Am really trying to do the right thing and it has proved impossible.
Visited Intermediate care services on June 2024
Eltham Community Hospital has not yet replied.
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Review titled no phones answered, no GP notes
Rated 1 star out of 5
by George Brown - Posted on 21 June 2024
I had an utrasound at the end of May. Was advised they would be sending the information back to my GP. It is now almost a month and still no letter of my results to the GP. I have called multiple times over several days this week and nobody answers the number listed as phone contact on the website. Im stuck with no answers because there is no way of getting into contact with the Hospital. I may have to resort to physically going back and asking reception - which I suspect will be waste of time as I'll be asked to wait another week or so, without a proper explanation why its taken so long.
Visited Don't know on June 2024
Eltham Community Hospital has not yet replied.
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Review titled Phlebotomy Dept passey street
Rated 1 star out of 5
by Jason King - Posted on 17 May 2024
Phlebotomy Dept 1st floor passey street this morning one of them super rude when calling next patient shouting Hello Hello and clapping her hands to signal my wife is next. like they are calling an animal. super rude
Visited Intermediate care services on May 2024
Eltham Community Hospital has not yet replied.
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Review titled Helpful staff
Rated 5 stars out of 5
by Elizabeth Allen - Posted on 16 April 2024
I visited the hospital yesterday for a blood test, an ECG and an X-ray. At reception, there had been a slip-up about the date of the X-ray but the Eltham Medical Practice receptionist quickly corrected it so that I could have all three procedures in the same visit. It was obvious that there was a lot of building work going on because of the hospital’s development, and procedures were in different places but all the staff were helpful and guided me to the right place, often stepping when it was obvious I was puzzled - they didn’t wait to be asked. Everyone was friendly - I could see that other patients were being given the same help and guidance, so we are all really cared for. This move to more local community care is plainly part of the way the NHS must develop and change because of the awful pressures you are all under, and I wish you all the best in all this change! Thank you!
Visited Don't know on April 2024
Eltham Community Hospital has not yet replied.
Information supplied by Oxleas NHS Foundation Trust