Eltham Community Hospital
30 Passey Place, London, SE9 5DQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Telephone calls never answered
Rated 2 stars out of 5
by Calls never answered - Posted on 15 August 2024
What is the point in telling patients in letters that you can contact reception to make amendments/ask questions when they very obviously do not man the phone or take any calls. The line is constantly engaged (I tried on average 58 times in one day, no reception is that busy), in fact the only time a call got through was after 4pm when they closed, and you are greeted by an answering phone message. My query cannot be dealt with online (as they appear to be trying to force you to use) and I certainly do not have the time to physically go there just to ask a question! Appalling service.
Visited Don't know on August 2024
Eltham Community Hospital has not yet replied.
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Review titled Poor service.
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2024
I received a 24 hour ecg through Eltham Community Hospital in July. I was told I would get the results 6 weeks later. After failing to get the results, I chased my gp, who said Eltham hadn't provided anything. I have since tried to contact the hospital to get my results and have either failed to get through or been hung up on. Terrible service.
Visited Intermediate care services on July 2024
Eltham Community Hospital has not yet replied.
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Review titled Appalling communication
Rated 1 star out of 5
by Esme - Posted on 03 June 2024
Was sent a text a few days ago with an appt for today that I absolutely cannot make. Have tried all morning to call the number given in the message, it is constantly engaged and then when it does ring nobody answers. I googled the hospital for contact details and the number given is never answered at all. The GP surgery has no contact details either. How on earth am I supposed to change this appt if there is absolutely no way of making contact? I am an NHS clinician myself and this has taken up most of my day. I really need this appt and do not want it to be accused of a no show, or have to go through a referral process again. I understand how difficult it is when people do not show up. Am really trying to do the right thing and it has proved impossible.
Visited Intermediate care services on June 2024
Eltham Community Hospital has not yet replied.
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Review titled no phones answered, no GP notes
Rated 1 star out of 5
by George Brown - Posted on 21 June 2024
I had an utrasound at the end of May. Was advised they would be sending the information back to my GP. It is now almost a month and still no letter of my results to the GP. I have called multiple times over several days this week and nobody answers the number listed as phone contact on the website. Im stuck with no answers because there is no way of getting into contact with the Hospital. I may have to resort to physically going back and asking reception - which I suspect will be waste of time as I'll be asked to wait another week or so, without a proper explanation why its taken so long.
Visited Don't know on June 2024
Eltham Community Hospital has not yet replied.
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Review titled Phlebotomy Dept passey street
Rated 1 star out of 5
by Jason King - Posted on 17 May 2024
Phlebotomy Dept 1st floor passey street this morning one of them super rude when calling next patient shouting Hello Hello and clapping her hands to signal my wife is next. like they are calling an animal. super rude
Visited Intermediate care services on May 2024
Eltham Community Hospital has not yet replied.
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Review titled Helpful staff
Rated 5 stars out of 5
by Elizabeth Allen - Posted on 16 April 2024
I visited the hospital yesterday for a blood test, an ECG and an X-ray. At reception, there had been a slip-up about the date of the X-ray but the Eltham Medical Practice receptionist quickly corrected it so that I could have all three procedures in the same visit. It was obvious that there was a lot of building work going on because of the hospital’s development, and procedures were in different places but all the staff were helpful and guided me to the right place, often stepping when it was obvious I was puzzled - they didn’t wait to be asked. Everyone was friendly - I could see that other patients were being given the same help and guidance, so we are all really cared for. This move to more local community care is plainly part of the way the NHS must develop and change because of the awful pressures you are all under, and I wish you all the best in all this change! Thank you!
Visited Don't know on April 2024
Eltham Community Hospital has not yet replied.
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Review titled Rubbish answering service
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2024
Tel no 0208 836 4734 at Eltham is dreadful , does not allow patient to speak to anyone. It is abrupt, rude and utterly useless. I need to re-arrange my appointment, the phone number supplied does nothing. Shameful and inadequate !
Visited Intermediate care services on April 2024
Eltham Community Hospital has not yet replied.
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Review titled Rude phlebotomist
Rated 3 stars out of 5
by Anonymous - Posted on 04 March 2024
I was late for my appointment (beyond my control) however there was only 2 people in front of me, the rude lady taking blood tests said you’re very late next time you can’t be late (in front of everyone) I said my reasoning she said well that’s not my fault and I said well it wasn’t mine either, she said have a seat and we’ll see you if we have time, I was the only one waiting now she purposely called the next 2 people waiting even though they’re appointments weren’t for another 20 minutes! I know it wasn’t her fault but clearly the blood test waiting room was quiet and it wouldn’t have taken anything for a tiny bit of compassion! you never know what someone is going through
Visited Don't know on March 2024
Eltham Community Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Victoria Hill - Posted on 01 March 2024
Absolutely lovely gentleman on the desk for diagnostics and ultrasound, managed to help rearrange my appointment when I was a fool and went to the wrong hospital! Definitely didn’t have to go to the effort and could’ve just sent me away to deal with it myself (understandably so!) but instead he took the time to call around and get it moved so I could have it at Eltham hospital that afternoon. Massively appreciate it, thank you! Unfortunately I didn’t catch his name, but he was working on the diagnostics sign in desk at 12pm, wearing a blue shirt and a northern accent! Thank you again!
Visited Don't know on March 2024
Eltham Community Hospital has not yet replied.
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Review titled Efficient and knowledgeable staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2024
Attended the hospital in January 2024 for a Blood Test and X-ray. The practice was running to time for the blood test and I was in and out within moment of arriving. I then needed to go downstairs for an X-ray, of which the receptionist and radiographers were extremely helpful. There was an issue with my X-ray letter and the radiographer went the extra mile to ensure I was receiving the right care needed.
Visited Intermediate care services on January 2024
Eltham Community Hospital has not yet replied.
Information supplied by Oxleas NHS Foundation Trust