Fitzwilliam Hospital
Milton Way, Bretton, Peterborough, Cambridgeshire, PE3 9AQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Bad Experience
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
After travelling on 3 buses to get to my appt, and being advised that the consultant was running 30 mins late, I asked reception if there was anywhere to purchase a coffee, she advised ‘no sorry’…… only to witness Premium Private paying patients were in a separate lounge drinking complimentary coffee/tea!!!!! I was made to feel downcast and ‘not good enough’. This I believe is discriminatory between Private and NHS patients, disgusting behaviour in this day and age!!!
Visited Orthopaedics on March 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Excellent Service and Care
Rated 5 stars out of 5
by Rachel - Posted on 25 March 2024
Could not be happier with the service and care I received for my knee arthroscopy. I'd been seeing my surgeon for a few months to check on the progress of my knee before opting to have the surgery. The booking was simple once I received my phone call. The day of the procedure, things went nice and smooth. The nurse looking after me couldn't have done a better job. She explained everything to me (I had no questions to ask after), while also being kind and a sense of humour appropriate to the situation. The physio came to see me beforehand too to show me how to use the crutches and explain the exercises I'd need to do. Before I knew it I was whisked off to be put to sleep. Once I'd come round and stable, I was brought back to my room and onto the hospital bed. I was checked on regularly and after some food and a trip to the toilet I was free to leave with all the information, medication and dressings I needed. Overall, I was very pleased with the care I received.
Visited Orthopaedics on March 2024
Review titled Fitzwilliam Hospital
Replied on 27 March 2024
Thank you for sharing your lovely feedback, we are so pleased to hear you were happy with the care you received. We have shared your comments with the staff and wish you all the best in recovery.
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Review titled Positive experience
Rated 5 stars out of 5
by Sharonann - Posted on 13 March 2024
After seeing consultant, I received a cancellation appointment very soon afterwards for my procedure. The staff from, reception to the ward were very friendly and kind. I was looked after very well and the consultant was very reassuring. The ward was small curtained off cubicles which were clean and private, it was a mixed gender ward, butI felt comfortable there. The team in the theatre were kind and attentive and looked after me very well. On the whole a positive experience .
Visited Urology on March 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Lesley Bullen - Posted on 02 March 2024
Wonderful staff, great surgeon. I was put at ease from the start nurses were lovely. The surgeon and theatre staff were also smashing, helping me to relax.
Visited General Surgery on March 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Pamela Lofthouse - Posted on 17 February 2024
First time in hospital at the age of 74. Overall experience marvellous. Very attentive staff and room and facilities excellent.
Visited Orthopaedics on February 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Jennifer Newton - Posted on 21 January 2024
Tha care I received both before and after my operation was exceptional. I was informed at all times of what was happening to me and made as comfortable as possible after the operation. Excellent service from the receptionists through to the surgeon anesthetist and nursing staff. All were very friendly and made me feel at ease at all times.
Visited Orthopaedics on January 2024
Review titled Fitzwilliam Hospital
Replied on 22 January 2024
Thank you for leaving your lovely feedback, we will share with the teams. We are pleased to hear that you felt at ease during your stay, and wish you all the best in your recovery.
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Review titled Nurse put an ecg kit that was not working
Rated 1 star out of 5
by Mr Mon - Posted on 08 December 2023
I had an appoint to for bloodtest and to fit an ecg kit for 24 hours as advised by my doctor at the hospital. my blood tests were done a week after and the Nurse who put the ECG kit on me, they didnt not check if it was "on", when I reached home I noticed it was "off", and had I not checked, the test would have been a total waste. Total careless ness, not happy.
Visited General Surgery on December 2023
Review titled Fitzwilliam Hospital
Replied on 13 December 2023
We are sorry to hear your feedback, we will be in touch regarding this experience. Regards Lynne Nelson
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Review titled Truly excellent
Rated 5 stars out of 5
by Peter wilson - Posted on 13 October 2023
Went in Thursday afternoon for ankle treatment,meet with professional staff in every department surgical ,ward staff,catering ,physio ,cleaning can’t fault anyone,especially all ward staff I was unfortunately rather sick from the general anaesthetic from early hours of the morning,all the staff in the corridor wards where so helpful got me sorted out,got me recovered so I could some lunch and discharged early evening as they thought at one point as they rightly said if we are not happy your not going home and rightly so.the discharge process was very quick and discussed efficiently with all medication,outpatient appointments booked.the hospital was very clean in every department ,the patient rooms where clean and comfortable.truly excellent. It’s Credit to all your staff
Visited Orthopaedics on October 2023
Review titled Fitzwilliam Hospital
Replied on 16 October 2023
Thank you for sharing your feedback, we are so pleased to hear that your stay with us was comfortable and efficient. We have shared your lovely comments with the staff and wish you all the best in your recovery.
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Review titled Straight forward
Rated 5 stars out of 5
by Paul Moffat - Posted on 11 October 2023
Day finally arrived. Staff were nothing but welcoming and friendly. Operation went smoothly and all the nurses, medical staff and catering personnel were helpful and calming. Took awhile for the discharge procedure, but I do understand the time constraints and limitations on doctors. Sandwiches were great and the cup of tea was pleasant , due to the discharge delay I could have done with something else though. All in all a straight forward, but very long day. Thank you.
Visited Orthopaedics on October 2023
Review titled Fitzwilliam Hospital
Replied on 13 October 2023
Thank you for taking the time to leave your feedback, we will certainly share your comments with the staff. We wish you all the best in your recovery.
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Review titled Lovely hospital with great staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
I stayed at the Fitzwilliam hospital for 1 night following a total hip replacement. The hospital was lovely and very clean. The communication about my procedure and my post op procedure was very good. I was very nervous before the procedure but the Consultant and theatre staff but my at ease and everything was explained to me. I needed quite a lot of help after the surgery with basic tasks and the nurses were always there to help and I never felt rushed, even though I know they were busy. The catering lady was very friendly and made sure that I was looked after even though I missed the last meal time due to surgery. I would definitely return to this hospital if any further treatment is required.
Visited Orthopaedics on September 2023
Review titled Fitzwilliam Hospital
Replied on 24 September 2023
Thank you for sharing your lovely feedback, we are so pleased to hear of your experience and that you felt at ease during your stay. We wish you all the best in your recovery.
Information supplied by Ramsay Healthcare UK Operations Limited