Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Michael Curry - Posted on 27 September 2024
The care received in both the urology department and urgent admission ward was excellent. All of the staff were clinically informed and they were so caring
Visited Urology on September 2024
Review titled Freeman Hospital
Replied on 30 September 2024
Thank you for taking the time to leave your feedback regarding your care at the Freeman hospital Urology department and urgent admissions. We are pleased that you found the care to be excellent in both areas. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Deepest Gratitude
Rated 5 stars out of 5
by Rebecca Pillay - Posted on 27 September 2024
The staff were highly dedicated as well as compassionate for my situation. You should be very proud, they are a great team on ward 32. On the downside I have to say that the food was simply appalling, extremely poor quality and devoid of any taste whatsoever.
Visited Nephrology on September 2024
Review titled Freeman Hospital
Replied on 30 September 2024
Thank you for taking the time to leave your feedback regarding your care at the Freeman hospital Renal ward 32. We are pleased that you found the team to be great on the ward but sorry that you found the food appalling. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Excellent service
Rated 5 stars out of 5
by Outpatient - Posted on 06 September 2024
My Mum attended the Urology day unit to have a small procedure and more recently, to have a follow up test in Nuclear Science. May I congratulate all departments we have attended but in particular the day unit for their efficiency, politeness and excellent care. Both the main entrance and outpatients are immaculately clean, well organised and with plenty of wheelchairs. On one occasion, we were taken to our destination by a lovely volunteer, who wheeled Mum from the front door to the department we needed. The appointment letters received are clear and concise with straightforward instructions of how to reach departments. The internet is also very informative with regard to access of car parks and departments. We have visited most of the hospitals in the North East area over the last 2 years and I can say without hesitation, Freeman hospital is by far the best in the region. Well done and thank you to all medical staff, receptionists and volunteers.
Visited Urology on September 2024
Review titled Freeman Hospital
Replied on 09 September 2024
Thank you for taking the time to leave your feedback regarding your mum's care at the Urology and Nuclear Science departments at the Freeman Hospital, Newcastle. We are pleased that you have found the the departments to be efficient and the staff to be polite. We have forwarded your comments to the directorates concerned, who will share with the staff involved.
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Review titled exceptional care
Rated 5 stars out of 5
by indra basra - Posted on 08 November 2024
My grandson was transferred to Freemans in July. The level of service from all staff, was exemplary. The clear professionalism and their ability to communicate with great empathy and understanding gave us so much confidence and trust. It is clear that all the staff are highly skilled and dedicated to their jobs. If all hospitals in the UK displayed qualities shown by Freemans staff then the NHS would truly be the best in the world. Freemans staff saved my grandsons life, we can't thank everyone involved in his care enough.
Visited Cardiothoracic surgery on August 2024
Review titled Freeman Hospital
Replied on 11 November 2024
Thank you for taking the time to leave your feedback regarding the care of your grandson at the Freeman Hospital. We are pleased that you found the service from the staff to be exemplary, with their professionalism and empathy. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Ten Out of Ten.ward 27.
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
I went to ward 27 for a procedure on 02/08/2024, i cant thank the team enough for first class treatment from arriving at 07.00 till going home, This made me feel relaxed, I would like to let any one going in for treatment not to worry as your in great hands from tea ladies,nurses ,doctors and surgeons and theatre staff, every thing explained very clearly ,A big thank you to all concerned on ward 27.
Visited Cardiology on August 2024
Review titled Freeman Hospital
Replied on 08 August 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Cardiology department at the Freeman hospital. We are pleased that you received first class treatment from start to finish, which helped you feel more relaxed. We have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Outpatients
Rated 5 stars out of 5
by Colin Henderson - Posted on 03 September 2024
Great service very friendly staff and caring polite and diligent plenty of time with my surgeon to discuss my options ten out of ten.👍
Visited Colorectal cancer services on August 2024
Freeman Hospital has not yet replied.
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Review titled Superb Care
Rated 5 stars out of 5
by David Harrison - Posted on 30 August 2024
I was admitted to Ward 5 as an emergency. I could not have been better looked after. Friendly and understanding staff. Everyone I came into contact with looked after me so well 24/7. Thank you all. David Harrison
Visited Urology on August 2024
Review titled Freeman Hospital
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience on Surgical Services ward 5 at the Freeman Hospital. We are pleased that you felt well looked after and the friendly and understanding. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Great experience
Rated 5 stars out of 5
by Judith Morton - Posted on 29 August 2024
I was on Ward 19 and the staff - doctors, nurses, physios, and cleaner - were absolutely brilliant. Nothing was too much trouble to them even though they appeared to be short staffed. They made a very nervous lady feel great. Thank you
Visited Orthopaedics on August 2024
Review titled Freeman Hospital
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience on Surgical Services ward 19 at the Freeman Hospital. We are pleased that you found the team to be brilliant and they were able to help with your nerves. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Excellent Service
Rated 5 stars out of 5
by John Caddies - Posted on 21 August 2024
I was recently in the Freeman for a groin problem resulting in me going there twice Ide like to thank all the anaesthetists surgeons doctors and nurses in ward 1 and 2 who took care of me I'm home now 21 August feeling a lot better and pain free just to give it time for a full recovery
Visited Urology on August 2024
Review titled Freeman Hospital
Replied on 23 August 2024
Thank you for taking the time to leave your feedback regarding your recent visits to the Freeman Urology department. We are pleased that you felt well looked after and that your recovery is going well. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Ward One is number one for care
Rated 5 stars out of 5
by Alan - Posted on 09 July 2024
Had a day appointment at ward one and I have some experience being in hospitals. I can only thank the whole team for being caring for not just myself but all the patients. I work in customer services and will say the levrl of understanding and care is number one from ward one.
Visited Urology on July 2024
Review titled Freeman Hospital
Replied on 15 July 2024
Thank you for taking the time to leave your feedback regarding your care at the Urology department at the Freeman Hospital. We are pleased that the you found the team to be caring and understanding and we have forwarded your comments to the directorate concerned, who will share with the staff involved.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust