Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing experience
Rated 5 stars out of 5
by Danielle Bousquet - Posted on 11 November 2022
I had treatment at the day centre. The doctors and nurses were the most kind and friendly people I've ever encountered. Their support was the reason I got through my procedure even though I was feeling quite anxious before and I hope that this review gets seen by them! Thank you so so much for giving me such a positive experience , as much as one can being at the hospital.
Visited Don't know on November 2022
Review titled Freeman Hospital
Replied on 14 November 2022
Thank you for taking the time to leave your feedback regarding your care at the Day Treatment Centre at the Freeman Hospital. We are pleased that you had a positive experience and the staff were friendly and supportive. We will share your feedback with the directorate, who will share with the team involved in your care.
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by GeffW - Posted on 11 November 2022
Have been attending several departments for over 2 years and they are absolutely brilliant. They really make me feel at ease and often have a few laughs along the way. The best staff, the best equipment and the best choice of procedures.
Visited Urology on November 2022
Review titled Freeman Hospital
Replied on 14 November 2022
Thank you for taking the time to leave your feedback regarding your care at the Urology department. We are pleased that you were made to feel at ease over the years of attending and that the services have been brilliant. We have forwarded to the directorate concerned, who will share with the staff involved.
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Review titled Not good.
Rated 2 stars out of 5
by Marilyn Hall - Posted on 15 November 2022
Not one person from the Endoscopy Department appears to know what is going on. The stress of my situation has been made even worse. I'm supposed to be having a procedure tomorrow, and after having to keep chasing them up myself a d promised letters and calls that never came, being given the totally wrong advice on what and when to eat, and then told a taxi would be sent with the laxative required - of course it hasnt - so I'm in limbo again, not knowing if it can go ahead. Very concerning, as time is the essence! I never thought I'd be treat with this kind of incompetence and uncaring. The managers of this department need to actually manage it.
Visited Colorectal cancer services on November 2022
Review titled Freeman Hospital
Replied on 16 November 2022
We are sorry for your recent experience with the Endoscopy department at the Freeman Hospital. We would be very interested in exploring this further with you, if you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled A credit to the NHS
Rated 5 stars out of 5
by Simon Harper - Posted on 10 November 2022
I had a pacemaker fitted on Ward 27 on 18 October. All the staff were reassuring and helpful at all times. I was put at ease and everything was fully explained to me at the time. My cardiologist explained everything to me before the procedure, during the procedure and afterwards. The whole experience was a credit to the NHS and proof of why it should be properly funded.
Visited Cardiology on October 2022
Review titled Freeman Hospital
Replied on 14 November 2022
Thank you for taking the time to leave your feedback regarding your care at the Cardiology department at the Freeman Hospital. We are pleased the staff were reassuring and helpful and were able to put you at ease by explaining everything to you before and after your procedure. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled No Aftercare
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2023
I had two surgerys in October 22 at the ENT Department. I was a day patient after I eventually came round after anaesthetic the consultant came round too my bed & literally ripped the padding out my nose! It was so unexpected & very painful! Then sent home, I have been due to go back for check ups & my appointment has been cancelled twice at last minute. I'm struggling still & having issues with my Ears & nose resulting in me having infections, dizziness & breathing problems I'm very disappointed & I just feel I was just another object on a conveyer belt. I've now got to wait until September for another appointment not good at all when your feeling rubbish.
Visited Ear, Nose & Throat on October 2022
Review titled Freeman Hospital
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your experience. We are sorry to learn about the problems you are having with your follow-up appointments. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Excellent Hospital
Rated 5 stars out of 5
by BRIAN MAWSON - Posted on 02 October 2022
Admitted 27/09/22 Discharged 30/09/22 Spent 4 Days In This Hospital. 1 Night In Ward 5. 3Nights In Ward 7. My Surgeon.. All Nurses In Both Wards Just Totally Caring. Helpful And Professional Nothing Is Too Much Bother.Thank You To Everyone Who Looked After Me.
Visited General Surgery on September 2022
Freeman Hospital has not yet replied.
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Review titled Ward 27, Fantastic
Rated 5 stars out of 5
by Doug Giles - Posted on 30 August 2022
I have been looked after by Freeman Hospital & Ward 27 for a number of years now. I would like to offer my thanks and gratitude to you all. On this visit, Jodie was my allocated nurse, anything I say couldn’t do justice to the care and understanding, no matter how busy, she always had a kind word and time for me. My opinion is that anyone who has Jodie (and the whole team) looking after them, are in very good hands. I would also like to mention Adam who has been involved with my care for a few years. It’s great to see a familiar face when you arrive, always ready for a banter while being super efficient. Long may it continue, my complete appreciation and thanks. Doug
Visited Cardiology on August 2022
Review titled Freeman Hospital
Replied on 07 September 2022
Thank you for taking the time to leave your feedback regarding your experience of the cardiology department at the Freeman Hospital. We are pleased that you have been well cared for over the years and you feel that you are in good hands. We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled Fab foot and ankle consultant
Rated 5 stars out of 5
by Nadine McCready - Posted on 17 August 2022
I was referred into the foot and ankle team in July from rheumatology department I got a phone call asking if I could come and see the consultant which I accepted as being in chronic pain with my foot and already having scans I knew the consultant would have these, on arrival I had to have x rays of my foot then seen the consultant which he was amazing what a kind caring man also funny too he explained what was going on and what treatment I needed and I need to see him in 4 months time to see what the next step is after having my first lot of treatment he answered any questions I had he also made my son laugh too which he's autistic so he's very shy when meeting new people he was fab with him!!so glad this consultant accepted me as a new patient as I've herd nothing but greats things about him hopefully I can continue my treatment under his care in months to come. The freeman have some amazing consultants who do amazing jobs and that are kind and caring and that sit and listen to your concerns. Feeling very positive about my experience today
Visited Musculo-skeletal services on August 2022
Review titled Freeman Hospital
Replied on 22 August 2022
Thank you for taking the time to leave your feedback regarding your recent experience with the foot and ankle team at the Freeman hospital. We are pleased that your consultant was kind and caring and took the time to listen to your concerns and explain everything to you. We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled Excellent treatment and help.
Rated 5 stars out of 5
by Diane Bayley - Posted on 21 August 2022
I had an appointment at the speech therapy department following a loss of my singing voice after a severe head cold. The staff were so helpful explained everything from the procedure taking place to the the results and outcome. Information and exercises were given to me and a follow up in a local speech therapy was offered. All in all an excellent experience from understanding approachable and caring staff. Thank you.
Visited Speech and language services on August 2022
Review titled Freeman Hospital
Replied on 22 August 2022
Thank you for taking the time to leave your feedback regarding your experience with the speech therapy department. We are pleased that the staff were helpful, explaining everything to you and you had an excellent experience with the service. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Excellent all round care
Rated 5 stars out of 5
by Wendy - Posted on 08 September 2022
I had a cyst removed under general anaesthetic on Ward 10 today and I just wanted to say how professional and how friendly I found all the staff involved. The ward was also spotless. Thank you lovely NHS staff, you do a fabulous job.
Visited Ear, Nose & Throat on August 2022
Review titled Freeman Hospital
Replied on 12 September 2022
Thank you for taking the time to leave your feedback regarding your care on Ward 10 at the Freeman Hospital. We are pleased you found the ward to be spotless and the staff were friendly and professional. We will forward your feedback to the directorate who will share with the team involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust