Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent staff
Rated 5 stars out of 5
by Nicholle Sales - Posted on 01 February 2023
My ENT surgeon and anaesthetist were both incredibly reassuring, welcoming, kind and patient. The nursing staff on ward 10 were so polite and comforting and I am so grateful for their time and work with me today.
Visited Ear, Nose & Throat on February 2023
Review titled Freeman Hospital
Replied on 02 February 2023
Thank you for the time taken to leave your feedback regarding your experience at the Freeman Hospital ENT department. We are pleased that you found the nursing staff to be polite and comforting and you were reassured by the surgeon and anaesthetist, who were welcoming and kind. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Great staff
Rated 5 stars out of 5
by James - Posted on 14 February 2023
Had a stay of almost a week in ward 16. All the staff there were fantastic and looked after me. Can’t speak anymore highly of the care and attention they give. Angels every single one.
Visited Gastrointestinal and Liver services on February 2023
Review titled Freeman Hospital
Replied on 15 February 2023
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital. We are pleased that you found all the staff to be fantastic and looked after you with care and attention. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled No calls are ever returned
by Scorpio47 - Posted on 03 March 2023
Recently through doctor's secretary I have supplied two telephone numbers and on numerous occasions have been told that contact couldn’t be made. First a landline was supplied then a mobile. I have had the same numbers for years and have received hundreds of calls with no one complaining they couldn’t reach me. I have had no trouble phoning the hospital to say yet again another phone appointment has not been kept but evidently, the radio waves from the hospital to my home in North Heaton don’t work as well. When I challenged them to phone my number as soon as I put the phone down they refused. Last year before a holiday I phoned on numerous occasions for information which at the time was important to me. No calls were ever returned. As a heart patient it makes you feel not just vulnerable but isolated as well. Do I believe them over the phone calls? Well let me put it like this. I feel like the teacher who asks for the pupil's homework and is told the dog ate it!
Visited February 2023
Provided by Care opinion
Review titled Freeman Hospital
Replied on 06 March 2023
Thank you for taking the time to leave your feedback regarding your recent experience with the cardithoracic department. We are sorry that you have been experiencing issues with telephone appointments and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by ROBERT WILLIAM RENNISON - Posted on 08 January 2023
Admitted on 2nd for TAVI I can only applaud the full team connected with the operation. In addition the 2 ward nurses on the day of the op were excellent and this should be recognised; particularly since another patient at the same time was continuously rude and abusive to them and about all aspects of the Hospital as well as using fould language.
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 10 January 2023
Thank you for taking the time to leave your feedback regarding your experience while attending for an operation at cardiothoracic surgery at the Freeman hospital. We are pleased that you all the team involved in your care and the two nurses on the day of your operation were excellent. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Great service
Rated 5 stars out of 5
by ROBERT WILLIAM RENNISON - Posted on 08 January 2023
Admitted on 2nd for TAVI I can only applaud the full team connected with the operation. In addition the 2 ward nurses on the day of the op were excellent and this should be recognised; particularly since another patient at the same time was continuously rude and abusive to them and about all aspects of the Hospital as well as using fould language.
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 11 January 2023
Thank you for taking the time to leave your feedback regarding your experience while attending for an operation at cardiothoracic surgery at the Freeman hospital. We are pleased that you all the team involved in your care and the two nurses on the day of your operation were excellent. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Brilliant care
Rated 5 stars out of 5
by Lisa McAdam - Posted on 25 January 2023
As much as I hate hospitals, the was one of the least stressful experiences I have had. All the staff were friendly, professional and understanding. They were really human and treated me as such. My consultant sat with me and my mum and together, we made a decision on the procedure. He listened and understood our concerns and changed the plan for the day. He was amazing! Even during the procedure, he took the time to ask if I was ok and to reassure me that I was doing well. Everyone on the ward commented on the friendliness of the staff and honestly felt better for having the extra attention they were given. The ward was peaceful and stress free. Unlike other hospitals, phones were answered on the first ring, rather than being ignored and left to ring until the caller gave up and hung up. I honestly cannot rate the staff high enough.
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 30 January 2023
Thank you for taking the time to leave your feedback regarding your care at the cardiothoracic department. We are pleased that you found the staff to be professional and understanding, and that your consultant listened to you and your concerns and changed the plan based on this. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Great service
Rated 5 stars out of 5
by Philip jackson - Posted on 02 July 2023
Been an outpatient for 26 years Always on time no long delays Well trained and friendly nurses seamless appointment As a long term patient can only praise this hospital And staff
Visited Haematology on January 2023
Review titled Freeman Hospital
Replied on 03 July 2023
Thank you for taking the time to leave your feedback regarding your care with the Haematology department. We are pleased that you found the nurses to be friendly and the care to be seamless. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled very reassuring experience
Rated 5 stars out of 5
by val stephinson - Posted on 11 January 2023
i had a key hole upper left lobectomy on monday 9th january. all stages leading up to my surgery were well planned and explained to me in a clear and concise manner. during my hospitalization for surgery i was made to feel entirely at ease by all members of staff including my surgeon, doctors, nurses, specialists, catering and domestic staff etc etc. all in all it was a very reassuring experience indeed.
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 17 January 2023
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital. We are pleased that your surgery was explained to you at all stages and you were made to feel at ease by all members of staff. We will forward your comments to the directorate who will share with the team involved in your care.
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Review titled Urology deserve recognition
Rated 5 stars out of 5
by Hayley Carroll - Posted on 20 December 2022
I have spent 2022 in emergency admissions and several wards for urology, these departments have treat me with real care, when other pathways have become difficult the freeman urology department have picked up my care & took real notice of my needs. They've fought for me & allowed me to confidently advocate for my needs, a lot of people forget staff are there for the patient, not themselves & these departments really gave me faith in that. It can be embarrassing to attend a department so much they recognise you but urology have made this the opposite for me, I feel like every visit all staff members have made sure to at least attempt to further plans of care for my quality of life. For so much, thank you.
Visited Urology on December 2022
Review titled Freeman Hospital
Replied on 21 December 2022
Thank you for taking the time to leave your feedback regarding your care at the urology department at the the Freeman Hospital. We are pleased that you found the staff to treat you with real care and take real notice of your needs. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Catheter ablation at the Freeman
Rated 5 stars out of 5
by Alan M - Posted on 07 November 2022
I had a catheter ablation and Electrophysiology study done on the 2nd November. I stayed on Ward 27 for a couple of nights and was well looked after by all of the nurses and support staff. The study and ablation was completed by one of the specialist Cardiologist’ who was assisted by a fab team in the cath lab, they put me at ease and answered all of my questions. All staff from my pre-op and procedure were all very friendly and professional. A credit to the hospital
Visited Cardiology on November 2022
Review titled Freeman Hospital
Replied on 08 November 2022
Thank you for taking the time to leave your feedback regarding your care at The Cardiology department at the Freeman Hospital. We are pleased that you were looked after well by the nurses on ward 27 and the cath lab team were able to answer all your questions and put you at ease. We have forwarded to the directorate concerned, who will share with the staff involved.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust