Friarage Hospital
Friarage Hospital, Northallerton, North Yorkshire, DL6 1JGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Ridiculous wait time
Rated 1 star out of 5
by Charlotte Croser - Posted on 08 April 2023
Visited the ‘urgent’ treatment centre today with my 4 month old to be left 3 hours before being triaged and then another hour until she was seen by a doctor. Absolutely shocking amount of time to leave a 4 month old baby, I informed them that I had only brought one bottle with me, one of the nurses went looking for some milk for me but never came back. I couldn’t fault the doctor we saw he was brilliant but that is the only good thing I can say about this department. People who came in after my daughter were being seen first, which is wrong.
Visited Urgent Treatment Centre on April 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Charlotte, Thank you for your feedback in relation to the Urgent Treatment Centre, at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had cause to contact us about your poor experience, surrounding waiting times and communication. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Poor people skills
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
I visited the utc due to requiring assistance, the nurse practitioner was rude throughout the visit, I was made to feel I was an inconvenience in her day. Poor professionalism and bad attitude which is upsetting given every other member of staff was very nice and welcoming.
Visited Urgent Treatment Centre on February 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Patient, Thank you for your feedback in relation to the issues you have raised when visiting the Urgent Treatment Centre. I am very sorry you have had to contact us about your poor experience surrounding staff attitude. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Professional and friendly
Rated 5 stars out of 5
by Susan Warren - Posted on 05 January 2023
I was sent by my GP to the ambulatory ward the nursing staff and Doctors were professional and lovely at all times, had to return next day for a scan, all the staff on this ward and the ones who did my scan are a credit to the friarage hospital and I sincerely hope they all get the pay rise they deserve, sorry my phone wouldn’t let me do survey I was sent, I’m a bit of a techno phobe so I hope this review will do instead
Visited Don't know on January 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Susan, Thank you for your feedback regarding the care and treatment you received at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards Eve Patient Experience Officer
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Doctor didn't even introduce himself, requested examination then told me I'd been referred to wrong place, (didn't explain the point of the exam then) barked instructions, no bedside manner, made me feel like a piece of meat and everything was my fault I couldn't wait to get out. Now have to go back to my GP and start again. Was almost in tears before I left. Choose somewhere else.
Visited Breast cancer services on December 2022
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Patient, Thank you for your feedback in relation to the care and treatment you received at The Friarage Hospital. I am very sorry you have had cause to contact us about your experience, surrounding communication and staff attitude. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Amazing support from everyone
Rated 5 stars out of 5
by Paul Killick - Posted on 29 November 2022
Each and everyone member of the hospital was nothing short of amazing. They pulled out all the stops to make sure I was comfortable at all times.
Visited General Surgery on November 2022
Review titled Friarage Hospital
Replied on 11 October 2023
Dear Paul, Thank you for your positive feedback in relation to the Friarage Hospital, part of South Tees NHS Foundation Trust. If you wish to provide feedback regarding a particular team within the Friarage Hospital, you may wish to call the Patient Experience Team on 01642 854807 or email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust