Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Frimley Park Hospital.
Reviews
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Review titled Outstanding staff
Rated 5 stars out of 5
by Debbie - Posted on 19 March 2025
My husbands Grandfather was admitted on Sunday to a very busy A&E. Even though the department was busy the Nurse and Doctor were amazing. I understand why names are not published on perhaps negative reviews but I do feel that when someone has made such a difference they should be personally thanked and praised. Therefore I would be grateful if someone would contact me so I could let you know who these members of staff are who are such a credit to your hospital.
Visited Accident and emergency services on March 2025
Review titled Frimley Park Hospital
Replied on 19 March 2025
Dear Debbie, Thank you very much for taking the time to leave this feedback. I am delighted to hear that your husband’s grandfather was so well looked after and cared for by our amazing colleagues and that the experience was so positive. I will share this feedback with the team but if you would like to add more details please feel free to email fhft.patientexperience@nhs.net. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***Sign up to MyFrimleyHealth Record to access your hospital care online – go here https://myfrimleyhealthrecord.fhft.nhs.uk/ and click sign-up now*** ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Great service received by on call urology doctor.
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2024
Rang urology in the morning as was in pain. Was told to come down to the hospital but would have to wait to be seen. Wasn’t kept waiting long before was seen by a lovely on call urology doctor. He couldn’t have done enough for me that day. Problem was eventually solved by taking me to theatre at 8.30pm. Then a nice follow up the next day to let me know how the procedure went. Great service received by urology that day.
Visited Urology on November 2024
Review titled Frimley Park Hospital
Replied on 14 March 2025
Dear Anonymous, Thank you for sharing your experience of care at Frimley Health. I am delighted that you were so well looked after from beginning to end and that your experience was so positive overall. I will share your feedback with the team who will I am sure be pleased to receive it and know how much they are appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Terrible Service
Rated 1 star out of 5
by Douglas Robson - Posted on 19 November 2024
We were met at the door with two people who were unable to even enter. After 5 minutes we went to the triage desk in an over full waiting room. One women rushed around trying to help us and everyone else just ambled about. It’s now been 1 hour 40 and still not been seen. This is supposed to be an outstanding hospital. The only thing outstanding is the unprofessionalism and lack of organisation.
Visited Maternity services on November 2024
Review titled Frimley Park Hospital
Replied on 14 March 2025
Dear Douglas, Thank you very much for taking the time to leave this feedback. Please accept my apologies for the issues you encountered which were far from ideal – please be reassured that the situation you describe is very far from the level of service we want to deliver and we are working every day to try to improve things where we can. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Fantastic team of people
Rated 5 stars out of 5
by James - Posted on 17 November 2024
I was admitted through A&E with a severe gut infection. There I was admitted to a ward initially with others. When it turned out my infection was contagious I was forced to be isolated. This at the start I found very tough. I was admitted to the Rheumatology ward - G2A and instantly I was made to feel incredibly well looked after. I wanted to write this review to utterly heap praise on the team you have on this ward.y consulting doctor was constantly informative of my condition / progress. Every nurse / sister on the ward made me feel so comfortable and well looked after. There was to a degree some constant care needed - a drip / antibiotics that required the nurses coming at all hours to help me. I feel incredibly lucky to have been looked after by this group of people. I am home now after what was the best care. Thank you all
Visited Rheumatology on November 2024
Review titled Frimley Park Hospital
Replied on 14 March 2025
Dear James, Thank you very much for taking the time to share this great review of your experience as a patient at Frimley Park Hospital. It is reassuring to hear that the nursing and medical teams looking after you were so professional and caring and successful in delivering the best possible care experience while you were an inpatient. I will enjoy sharing this with the teams involved in your care. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2024
I was referred to the TIA clinic, arrived at 8.30am, met by a very bright and cheerful nurse who explained everything that was going to happen, I was put totally at ease. Then three separate tests were performed, followed by a consultation with the Doctor to discuss results and I left the unit by 11.45!! being well informed of the details of my condition, the treatment required and any concerns or questions fully answered. All staff on the unit were caring friendly and reassuring. I was able to go home with a clearer understanding of my condition and felt much more optimistic and relieved after the worry of my situation. Can't thank FPH enough for their very prompt response to my condition and their excellent care in the very well run departments I attended.
Visited Stroke on October 2024
Review titled Frimley Park Hospital
Replied on 14 March 2025
Dear Anonymous, Thank you very much for taking the time to leave this great review of the TIA clinic and team. I am delighted that your experience was so positive and that you were so well looked after by the team. It will be a pleasure to share your feedback with the team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled A Pleasant Experience
Rated 5 stars out of 5
by DAVID WILKINSON - Posted on 01 October 2024
The Team, 2 Nurses, Surgeon, and Supervising Surgeon who carried out my procedure in Minor Ops this morning 1 Oct 24 were wonderful. Everything was well explained and carried out in a pleasant and professional manner. I cannot speak highly enough of the Team
Visited Ear, Nose & Throat on October 2024
Review titled Frimley Park Hospital
Replied on 14 March 2025
Dear David, Many thanks for taking the time to leave this review of your experience at Frimley Park Hospital. I am delighted to hear that you were so well looked after and I shall forward your feedback to the team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2024
Ophthalmology Department was well organised and efficiently run. I was examined and referred to another department urgently, (this appointment was booked for next day!). This action has helped enormously in helping to prevent a life threatening Stroke occurring. My experience was helped by the fact that all the staff members I came into contact with, were professional, helpful, reassuring and friendly. Overall my treatment at FPH has been exceptional.
Visited Ophthalmology on October 2024
Review titled Frimley Park Hospital
Replied on 14 March 2025
Dear Anonymous, Thank you for taking the time to leave this feedback. I am delighted that your experience was so positive and that you were so well looked after and cared for by our professional medical and nursing colleagues. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Thank you, Labour ward team!
Rated 5 stars out of 5
by Marcin - Posted on 14 September 2024
The Labour ward have been absolute legends navigating us through the labour journey. Informative, positive, encouraging, caring. I can't say thank you enough for the experience you've made for me and my wife during the delivery of our first baby.
Visited Maternity services on September 2024
Review titled Frimley Park Hospital
Replied on 13 March 2025
Dear Marcin, Thank you very much for your lovely feedback. It is always pleasing to receive such kind words and it will be a delight to share your feedback with the maternity team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Long wait, good staff
Rated 5 stars out of 5
by Susan - Posted on 25 September 2024
Very long wait after triage before being seen by doctor. Staff very attentive and polite and caring.
Visited Accident and emergency services on September 2024
Review titled Frimley Park Hospital
Replied on 14 March 2025
Dear Susan, Thank you very much for taking the time to leave this feedback. It is lovely to be reassured that the staff were so good and thank you for bearing with us during the wait. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Professional, caring and extremely efficient
Rated 5 stars out of 5
by Sue Williams - Posted on 26 September 2024
I attended A & E along with my adult son as he was suffering with what I deemed to be an infected wound site in need of medical attention. My son had attended our GP the day before to be told this problem was not urgent and that it was a chronic condition he had (agreed the problem is chronic and it will nearly be 1 year by the time he has his appointment with the consultant). Within minutes of walking into your extremely busy A & E dept my son had been triaged and later that evening was seen by a doctor who deemed it necessary that emergency surgery would take place the next morning - which it did. Following the successful surgery the next day our son was then given an appointment with the consultant for October. We are extremely grateful for the care and compassion shown throughout. I’m still mystified as to why our GP didn’t consider urgent treatment to be necessary but as mentioned we were relieved that the necessary treatment was given at Frimley with no delay. Many thanks to all of the HCPs involved in our sons care.
Visited Accident and emergency services on August 2024
Review titled Frimley Park Hospital
Replied on 14 March 2025
Dear Sue, Thank you very much for taking the time to leave this lovely review of your and your son’s experience in ED. I am pleased that your son got the care and treatment that was needed and that his case was successfully expedited. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
Information supplied by Frimley Health NHS Foundation Trust