Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Extremely long hours of waiting
Rated 3 stars out of 5
by Sue - Posted on 18 October 2023
Came to A&E with abdominal pain around 10.30pm. Somebody took my blood sample and blood pressure straight away.Next time I was seen at 4.00am by a practitioner who then decided to take my urine sample. Still waiting with pain at 6.00 am. Wondering when actually somebody will be able to help.
Visited Accident and emergency services on October 2023
Review titled Frimley Park Hospital
Replied on 23 October 2023
Dear Sue, Thank you very much for taking the time to share your recent experience in ED. Please accept my sincere apologies that your wait was so long. We are aware that some patients can be waiting some time and we are working on reducing the waiting times as much as possible. I hope the care you finally received was good and that you were well looked after. I will share your feedback with the ED team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Fantastic support Pediatrics A&E during strike
Rated 5 stars out of 5
by Mariska - Posted on 07 October 2023
My son and I had a visit at the pediatrics a&e on 5th of October after he had a seizure at school. It was extremely busy and I think the staff was quite overwhelmed but they were absolutely brilliant. Our best experience with an a&e in the uk! Our nurse was extremely thorough, quick and provided us with constant updates and was really reassuring. Same experience with the doctor. I do not know how they managed it all because it was insanely busy but it was incredibly well managed. Also the décor in the a&e really helped calm my son, he did not find it scary at all and actually thought it was the best place ever. Extremely impressed with our experience!
Visited Accident and emergency services on October 2023
Review titled Frimley Park Hospital
Replied on 23 October 2023
Dear Mariska, Thank you very much for taking the time to share your, and your son’s, recent experience of care in the paediatric ED. I am delighted to hear your experience was so positive both in terms of the environment and the care and communication delivered by the staff. I will share your feedback with the teams involved. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Outstanding paediatric care
Rated 5 stars out of 5
by Sarah Macleod - Posted on 11 September 2023
I cannot speak highly enough of the team in the Children's Emergency Department. During a recent trip with my 3 year old, who was experiencing some complications with chicken pox, each and every staff member that we encountered was outstanding. We were seen within minutes, reassured and given a bubble machine to keep us entertained while we waited for the doctor! Their warmth, patience and humour was much appreciated.
Visited Accident and emergency services on September 2023
Review titled Frimley Park Hospital
Replied on 19 September 2023
Dear Sarah, Thank you very much for taking the time to leave this feedback of your family’s recent experience of care at Frimley Health. I am delighted that your family’s experience was so positive and that you benefitted from the professionalism and excellence that our staff strive to deliver every single day. I will share your feedback with the team who will, I know, be delighted to hear they are so well thought of. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Some shortcomings worth consideration
Rated 4 stars out of 5
by Janet Coulson - Posted on 10 October 2023
Dad was admitted and found to have had a mini stroke. Placed on g3 where he stayed for 6 days. Couple of issues.. he had meals given to him that he clearly hadnt been consulted about. Given mushroom soup (hated mushrooms) loved fruit crumble and custard which was on the menu and yet he was given sliced apple and grapes. He had dementia so my guess was that they werent fully asking him and giving him enough time to process a correct response. Once we realised these issues, we ordered the food for him. We arrived a couple of times to find an untouched tray of food in front of him. Sadly my father was blind and no-one had bothered to assist with his eating. We then visited Dad to co-incide with meal times! Dad was discharged after 6 days and managed to last a further 3 days before being re-admitted by caring and compassionate ambulance staff where he was placed on ward f10 for end of life care. Sadly he passed away after just 3 days. I know these are only small issues but hopefully by reviewing our experiences, this usually well thought of hospital can make improvements that will help both patient and families hoping their loved one will be well loved after.
Visited Stroke on September 2023
Review titled Frimley Park Hospital
Replied on 23 October 2023
Dear Janet, Thank you very much for taking the time to share your observations and concerns about you father’s care and experience at Frimley Health. Please accept my sincere apologies on behalf of the Trust that you and your father encountered these issues. Please also accept our condolences for your loss. We will take your comments on board and I will share them with the ward teams involved with your father’s care as well as the catering teams who will use your feedback to try to improve care going forward. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Life Saver
Rated 5 stars out of 5
by Coral Astill - Posted on 22 September 2023
Rapid Response Had to make a visit to the A&E department late on Saturday 16/9/23 with sudden chest pain. Once registered, the Triage nurse took my BP, Bloods and ECG. When the blood results returned I was seen by the Doctor who explained that one of the blood tests was showing a high reading which indicated that I may have had an emboli. He commenced blood thinners injection and admitted me The follow day a CT Scan confirmed his diagnosis that I had pulmonary emboli in both lungs. I was put on blood thinners medication and discharged on 19/09/23. My treatment by the medical team was excellent I would like to take this opportunity to thank you all (Doctors & Nurses)
Visited Accident and emergency services on September 2023
Review titled Frimley Park Hospital
Replied on 29 September 2023
Dear Coral, Thank you very much for taking the time to share your story of your recent experience of care at Frimley Health. It is reassuring to hear how quickly your situation was diagnosed and how well you were looked after. I will share your feedback with the teams involved in your care who will, I am sure, be pleased to receive your lovely feedback. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A five star eye clinic
Rated 5 stars out of 5
by Anita M Wright - Posted on 09 August 2023
I have only had very good positive experiences with the Eye clinic. I had a problem with my eye getting blurry and was referred by Specsavers last Saturday and got an appointment following Tuesday. I know how very busy they are and was very grateful to get an appointment so quick as ever all the staff were very efficient, polite and helpful.
Visited Ophthalmology on August 2023
Review titled Frimley Park Hospital
Replied on 05 September 2023
Dear Anita, Thank you very much for taking the time to share your review of the Frimley Health Eye Clinic. I am delighted to hear that you were seen so quickly and that your experience was so positive. I will share your feedback with the team who will, I know enjoy reading your feedback. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A reassuring service
Rated 5 stars out of 5
by David miller - Posted on 11 August 2023
Attended the plastics department on the 10th of August 2023, of course, you feel apprehensive, however the staff were very reassuring and soon put me at ease. I left a lot happier than when I arrived. Thank you all.
Visited Dermatology on August 2023
Review titled Frimley Park Hospital
Replied on 04 September 2023
Dear David, Thank you very much for your feedback. It is lovely to know that you were so well looked after and that your experience was so positive. I will share your feedback with the team who will appreciate your thoughts. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
I recently had a c-section at Frimley Park and was extremely worried and nervous about it never having had surgery or anaesthetic before! The whole team made me feel so at ease and relaxed which made the experience amazing! Don't get me wrong- recovery was really hard and by no means an 'easy way out' but I'm really thankful for the doctor recommending a c-section and for the team for making me so comfortable in a particularly uncomfortable and scary time.
Visited Maternity services on August 2023
Review titled Frimley Park Hospital
Replied on 29 September 2023
Dear Anonymous, Thank you very much for taking the time to share your story – it is lovely to hear that you were so well looked after and advised. I will share your story with the maternity team who will appreciate receiving your feedback. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Colonoscopy
Rated 4 stars out of 5
by Lynn Shaw - Posted on 09 August 2023
Overall everything went well, but did have some issues. 1. I am only short and found it difficult to get onto the trolley which was set to the lowest setting but still too high for me, more particularly after the procedure it was very painful getting off! 2. During my procedure a water pump broke, which was disconcerting and not really explained to me what was going on. 3. Finally, the process was painful throughout, so would have been nice to have the option for more pain relief. I hope these points can be addressed with improvements in patient care procedures and training, but again want to say overall the staff were excellent and very caring.
Visited Gastrointestinal and Liver services on August 2023
Review titled Frimley Park Hospital
Replied on 04 September 2023
Dear Lynn, Thank you for taking the time to leave feedback following your procedure. Receiving such constructive feedback is useful and I will share it with the team who will use it to improve things going forward. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled haematology results
Rated 4 stars out of 5
by chris chapple - Posted on 18 July 2023
I had a series of blood tests on 15th June. I have had no results. I would appreciate the results and their significance.
Visited Haematology on July 2023
Review titled Frimley Park Hospital
Replied on 19 July 2023
Dear Chris, Thank you very much for your comment. I am unable to respond to you directly on this but I have passed your message to our PALS team. Please contact them on fhft.palsfrimleypark@nhs.net and they will be able to help you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust