Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lovely care for a 2 year old
Rated 5 stars out of 5
by Laura nv - Posted on 26 July 2023
Oh how I cannot express my gratefulness for the amazing team in the Emergency Department, the Pediatric Assessment Unit and the Children's ward enough. We had a scary situation where our little girl was unwell but all the care we have received was incredible. Most nurses and doctors took their time to explain exactly what they are doing, why they are doing it and what the possible outcomes will be. In no other medical service have I ever experienced this much time and patience given towards the patients. My girl also was treated like a little royalty :) They were addressing her directly, being playful and even taking blood and putting in a cannula was done in a way my 2 year old was not scared. The Children's ward is equipped with a playroom which is out of this world. Overall our experience was really heartwarming and we felt in good hands from the minute we stepped into the building
Visited Children's & Adolescent Services on July 2023
Review titled Frimley Park Hospital
Replied on 04 September 2023
Dear Laura, Thank you very much for taking the time to share your, and your daughter’s, experience of the paediatric care system and teams at Frimley Health. It is always lovely to receive such feedback and to know that our teams looking after patients are successfully delivering the care they strive to every day and that patients and their families have such positive experiences. I will share your feedback with the teams involved who will be happy to know how much their care and effort is appreciated. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by James mason - Posted on 10 July 2023
I had an accident treading on a piece of glass on the ball of my foot, it bled profusely and because it would not stop bleeding friends helping me decided to call an ambulance, the ambulance came in under half an hour stopping outside my house, three medics tried to stop the bleeding but they decided that I needed to go to frimley hospital to check there was no glass in the wound, when we arrived at the hospital I received prompt treatment and after an X-ray my foot was bandaged and I was given a tetanus jab and discharged, I would like to thank the ambulance crew and the A and E staff for their excellent professional help and I can’t thank them enough,
Visited Accident and emergency services on July 2023
Review titled Frimley Park Hospital
Replied on 13 July 2023
Dear James, Thank you very much for taking the time to share your recent experience of the ED at Frimley Park Hospital. It is lovely to know that you were so well looked after – I will share your feedback with the team who I know will appreciate it. I trust your foot is healing well. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled The most top professionals
Rated 5 stars out of 5
by Frank Yu Kwan Yuen - Posted on 12 July 2023
I been the A&E fifths time in 2023. Staff are friendly, helpful and Happy to doing their jobs for 100% stress patients. People going to A&E are suffering , smile and Happy will make life easier. Top Star Frimley Pk Hospital.
Visited Accident and emergency services on July 2023
Review titled Frimley Park Hospital
Replied on 13 July 2023
Dear Frank, Thank you very much for taking the time to share your review of the care and experience in the ED at Frimley Park Hospital. It is lovely to hear that you have been so well looked after by the team and appreciate their care. I will share your feedback with them and I know they will appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Poor practice
Rated 1 star out of 5
by William Alexander - Posted on 27 June 2023
My daughter was admitted with a vaginal bleed to accident and emergency. She is disabled, has autism and no one seems to care. Seen by gynaecology and they were to give her medication to stop bleeding to be re-examined. Some 3 hrs later no te-examination. Not the way to treat someone who is disabled and doesn’t have tre confidence to speak for herself. No one picks up the phone to give you any information. Frustrating.
Visited Accident and emergency services on June 2023
Review titled Frimley Park Hospital
Replied on 29 June 2023
Dear William, Thank you very much for your feedback regarding your and your daughter’s recent visit to Frimley Park Hospital. Please accept my sincere apologies on behalf of the Trust that your experience was so poor and clearly fell far short of what you should expect from Frimley Health. I will pass your feedback to the teams involved in your daughter’s care who will use it to improve patient care. If you would like to discuss the experience further please contact fhft.palsfrimleypark@nhs.net who will be best placed to help you. With sincere apologies again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great practice - my 1st visit to FPH
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Thank you for all your help during my visit to a&e. The waiting area is a bit chaotic because if lack of space but the staff were amazing. I was admitted to the acute monitoring unit. The staff were very thorough. At last my continuing health problems are now being investigated. Thanks to the wonderful doctors, nurses & staff.
Visited Accident and emergency services on June 2023
Review titled Frimley Park Hospital
Replied on 30 June 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of care at Frimley Health. I am delighted to hear that your care was so good and that you were so well looked after. I will share your feedback with the teams involved in your care who will appreciate hearing how much you appreciated their care. I hope you continue to make a full recovery. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Professional treatment and kind care
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
I visited A&E for an extreme allergic reaction. Every single one of the staff who treated me were kind, professional, knowledgeable and helpful. Including the porters and assistants. Particularly want to commend the trainee nurse who did my bloods and the lead nurse who treated me; I was anxious and scared about having the allergic reaction but the lead nurse put me at ease and got me treated swiftly and carefully. I was kept in for a few hours for tests, observation and treatment before being discharged with a home treatment plan and medication.
Visited Accident and emergency services on June 2023
Review titled Frimley Park Hospital
Replied on 29 June 2023
Dear Anonymous, Thank you very much for taking the time to write to share your recent experience of care at Frimley Health. It is lovely to know that the care you received in the ED at Frimley Park was of the standard we strive to deliver to every patient every day. Thank you again for sharing your story. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Not an experience l was expecting
Rated 5 stars out of 5
by Maria Jones - Posted on 27 June 2023
Came for a flexible sigmoidoscopy today and having never had any form of procedure wasn't sure what to expect but l had to leave a review because they couldn't have made it any nicer.I was so relaxed that l didn't even use the gas and air.Everything was explained.Thanks so much to all involved.
Visited Gastrointestinal and Liver services on June 2023
Review titled Frimley Park Hospital
Replied on 29 June 2023
Dear Maria, Thank you very much for taking the time to leave this feedback about your recent experience at Frimley Park Hospital. It is lovely to hear that your experience was so positive and that your care was so good. I will share your feedback with the team involved with your care who will appreciate hearing how much the professionalism and care has had such a positive impact on your experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Kind and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2023
All the nurses and doctors were kind and reassuring. When I was having my surgery done one of the doctors sat with me and spoke to keep me distracted. The surgery itself was done quickly and afterwards the nurses kept checking up on me and the surgeons also came in to see how i was doing.
Visited Orthopaedics on May 2023
Review titled Frimley Park Hospital
Replied on 06 June 2023
Dear Anonymous, Thank you for your feedback – it’s always lovely and reassuring to know patients are so well cared for by colleagues at Frimley Health. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Professional, caring & compassion
Rated 5 stars out of 5
by Derek Beesley - Posted on 10 June 2023
I attended A & E with chest pains & although I had to wait it was quickly established following triage that I was having a heart episode. I received acute treatment & I was told I would be admitted to receive further care & tests. I was moved to the CCU & over the next hours & days I underwent many tests. All of these were conducted with a swift & slick precision. Throughout these days I was kept full informed of the results, causes & possibly treatments available. The level of care remained high & constant each & every day & the standard of care switched in seamless transfer to each on-coming shift. There is clearly a dedicated team from the consultants to the cleaners. Each has a role & they fulfil their role in the most professional manner. I was always kept fully informed of my status & the progress being sought & made to seek the surgical remedy I needed. In all I spent almost 3 weeks on the CCU & in spite of the heart episode all the staff remained upbeat & positive as to my future. I was moved to Southampton hospital on the 9th of June where my care will continue. Sadly the NHS is often receiving bad press. I feel I couldn't have received any better care than I received from Frimley. They work in difficult situations & I felt that each & every member of staff always did their duty to the very best of their ability. I felt safe, cared for & at ease with my treatment. Thank you so very much to each & everyone of you.
Visited Cardiology on May 2023
Review titled Frimley Park Hospital
Replied on 15 June 2023
Dear Derek, Thank you very much for sharing your story and your lovely positive comments about the teams you encountered. It is lovely to hear that your experience was so good and that the system successfully worked as it is designed to in order to give you the very best care. I will share your feedback with the teams involved who will, I know, be pleased to receive it. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Saved my life!
Rated 5 stars out of 5
by Harry - Posted on 02 May 2024
I was taken to hospital with neumonia and i was looked after so well and the nurse were very kind. they put me on a drip and i was able to go home 4 days later.
Visited Don't know on May 2023
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Harry, Thank you very much for taking the time to share your story of your recent experience at Frimley Health. It’s lovely to hear you were so well looked after and that you made such a good recovery from you pneumonia. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
Information supplied by Frimley Health NHS Foundation Trust