Frome Community Hospital
Enos Way, Frome, Somerset, BA11 2FHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2025
Because of mum's poor health these last few months lve had to make a few visits to the urgent treatment center in Frome. Very professional and friendly staff dispite a very busy Sunday morning. 10 out 10
Visited Urgent Treatment Centre on April 2025
Frome Community Hospital has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2025
I had a urinary infection and was referred to the hospital from Center Parcs. I found the receptionists and staff at minor injuries courteous and professional. I was in a lot of pain and was seen quite quickly, and the treatment and explanations were very good. I cannot remember any staff names, but was very grateful for my pain to be relieved so efficiently. I hope I do not have to visit again, but a big thank you for making it as good an experience as possible
Visited General Medicine on April 2025
Frome Community Hospital has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2025
Phoned 111 for advice about severe knee pain and swelling as GP surgery was closed. Lady from 111 advised me to attend Frome hospital as my nearer minor injury’s unit in Chippenham was full. Upon arrival a very rude receptionist said I should have gone to Chippenham and questioned why I had just turned up at 6.30pm on the Thursday before the Easter weekend. A nurse then appeared and said as I had contacted my GP the day before there was nothing they could do to help me. At this point I was nearly in tears. After explaining that my knee had got considerably worse since I had contacted my GP and that 111 had recommended I went to Frome, they agreed to see me. Throughout the process I was made to feel stupid and that I was wasting everyone’s time. When I was in the treatment room the nurse said she had phoned my GP and they said I had been seen by them the previous day which was totally untrue as I had only had a telephone consultation and had been advised to phone back if my symptoms became worse, which I couldn’t do as they were closed.
Visited Urgent Treatment Centre on April 2025
Frome Community Hospital has not yet replied.
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Review titled Rudest nurse
by Anonymous - Posted on 19 January 2025
I attended minor injuries at eight o’clock this evening and it was empty, went to the reception desk and was explaining to the receptionist what the issue was when a nurse came out asking what was wrong. Straight away she had a stand off attitude and proceed to say “ if it’s not that bad you shouldn’t be here and it it’s anything serious I can’t do anything” her stand off attitude really took me back and honestly made me feel like I wanted to cry. She then proceeded back into the office where another nurse was and I could hear them whispering. To be honest I felt like she was unconvinced anyone had come in just before closing. When I went into the treatment room, she asked my daughter very abruptly to sit in the corner and dragged a stool over to the corner of the room. I’m not sure why this was which took my daughter aback. The whole time I was in the room, she didn’t care to listen to what I was saying, or a back story. She was more concerned that “ you haven’t broken” and her attitude was that due to that it was all fine. She made me feel like my views weren’t valid and I was being dramatic and quote “ I don’t know what your wrist looked like before so” and recommended ibrufoen and ice. I have honestly never been spoke to so abruptly and rudely and with so little compassion in a setting where someone is coming to you vulnerable for help.
Visited Urgent Treatment Centre on January 2025
Frome Community Hospital has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2025
This morning I went to frome hospital with my 3 year old son who was struggling to breathe due to him having a viral infection. There was a few of us waiting by the front doors at 8am (when A&E opened) it was freezing cold outside, there was a few young children waiting. We all went in towards the waiting room as it was the appropriate time. Staff told us we had to wait back outside as they had to tell us when we could go inside to wait. We all went back outside and waited, the receptionist came towards the doors and told us can we all not wait by the automatic doors as it was letting in a “horrible cold draft”. In which a lady responded saying “how do you think we feel when we’re out in it with young children” A lady then asked if the children could just wait in the waiting room as it was so cold and the receptionist said no. This was at 08:08am. The department opens at 8:00am there was no reason we shouldn’t have been allowed to sit in the waiting area. Very uncomfortable experience and receptionist was very rude
Visited Don't know on January 2025
Frome Community Hospital has not yet replied.
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Review titled More knowledgeable staff
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2024
I came into hospital last week because I was struggling with what felt like astmah symptoms. The lady I seen said everything was fine however I knew it wasn't. She said my chest sounded clear and my peak flow of 300-350 is good. However when going to see a doctor to confirm this I have been told I have inflammation on my right lung and my peak flow is bad. I have been told previously that my peak Flo score is bad as well. I said to the women at the hospital I felt like I was being fobbed off and she said how am I fobbing you off everything seems normal. However missed all of the above. I think your staff need to be more educated because this was missed.
Visited Don't know on August 2024
Frome Community Hospital has not yet replied.
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Review titled amazing nurses :)
Rated 5 stars out of 5
by freya - Posted on 24 August 2024
had to take my little boy in this afternoon as he needed stitches after an accident at the playground, the nurse looking after him was amazing and so kind and caring towards my son. we were seen so quickly and looked after amazingly. thank you so much :)
Visited Urgent Treatment Centre on August 2024
Frome Community Hospital has not yet replied.
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Review titled Waiting area excessively hot
Rated 5 stars out of 5
by Julian Sandoe - Posted on 31 July 2024
This is not the first time that I have sat in the waiting area and thought that it was hot and stuffy, but today, despite wanting/needing to follow up on a significant injury, I concluded that I had to leave as the prospect of spending 3 hours in that heat was untenable. They seem to have air conditioning in the premises, but either it is faulty or turned down too low. It is clearly not good that the conditions are such that any patient feels that they cannot wait to be treated because the waiting conditions are unbearable. The place was packed, which did not help, but having to leave rather than wait because it is too hot or cold seems to be wrong. When I spoke to the receptionist and asked her to take my name off the list because I could not wait in these hot conditions, she just took my name off the list without comment.
Visited Don't know on July 2024
Frome Community Hospital has not yet replied.
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Review titled Dermatology
Rated 5 stars out of 5
by Linda Bratton - Posted on 16 August 2024
Excellent care , caring Doctor , made me feel at ease and am pleased to say no further treatment is necessary
Visited Urgent Treatment Centre on July 2024
Frome Community Hospital has not yet replied.
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2024
Would not recommend to use this urgent care setting. Arrived half past 9 on a Wednesday morning with my father who suffered a nasty fall. The receptionist on this morning was very blunt, unhelpful and broadcast what is meant to be private and confidential information you give about yourself and the reason your there to the whole waiting room. Very unfriendly and found what is already a difficult experience much harder . Two hours later and still not seen - not particularly busy . Felt unable to approach the staff to ask for guidance. You can hear everyone’s full names and dates of birth in the waiting area and know what they are in for due to the shouty nature of the receptionist.
Visited Urgent Treatment Centre on June 2024
Frome Community Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust