Frome Community Hospital
Enos Way, Frome, Somerset, BA11 2FHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2024
I attended Frome MIU with a fractured ankle. All staff, without exception, treated me with courtesy and care. I left feeling reassured and knowing I had been in good hands. Prior to this, I was unaware of the scope of MIU's. My experience was NHS at it best. Thank you to you all.
Visited Urgent care centre on January 2024
Frome Community Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Dianne Metherell - Posted on 13 December 2023
kind quick diagnosis and treatment for dislocated toe. Refreshing to see knowledge being passed on in a respectful non patronising way.
Visited Urgent care centre on December 2023
Review titled Frome Community Hospital
Replied on 14 December 2023
Thank you for taking the time to send us your comments. I am glad you have had such a positive experience in Frome MIU, I will pass on you comments to the staff involved. I hope your toe is feeling better soon. Kind Regards Hannah
Provided by Care opinion
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Review titled Urgent care lived up to its name
Rated 5 stars out of 5
by Richard Woodroofe - Posted on 09 October 2023
My wife took me to the Hospital as I became unbalanced and uncoordinated while we were out walking. The Urgent care team assessed me quickly and decided that I needed to go to Royal United Hospital immediately. They arranged and briefed the para medics who transferred me. Without the speedy investigation and decision of the Urgent care team the outcome could have been far worse for me. Thank you
Visited Urgent care centre on October 2023
Review titled Frome Community Hospital
Replied on 10 October 2023
Thank you for your kind comments, I will make sure the staff are told. I am glad that you had such a positive experience and I hope you are on the mend now. Kind Regards Hannah
Provided by Care opinion
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Review titled Mixed response
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
The receptionist was cheerful and helpful but the nurse surly and dismissive of an inner ear infection which caused an additional 2days of pain and discomfort. Antibiotics then given by GP
Visited Urgent care centre on September 2023
Review titled Frome Community Hospital
Replied on 25 September 2023
Thanks you for your feedback. I am sorry that you were not happy with your treatment in Frome MIU. If you wish to discuss this further please contact our Pals team on pals@somersetft.nhs.uk and one of our clinical leads will be able to discuss your care. I do hope you are fully recovered now. Kind Regards Hannah
Provided by Care opinion
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Review titled Great Physiotherapists
Rated 5 stars out of 5
by Carolyn Laurenson - Posted on 03 July 2023
Couldn’t make it to my appointment today and anxious not to leave the physio waiting and wasting her time I attempt to phone ( @ 9.0 am) the dept. After going round in circles I discover the Physiotherapists don’t receive phone calls, 10 mins before my appointment I’m given the number at Bridgewater and get through to a sympathetic receptionist who will let my physio know! One hears all the time of patients who don’t turn up and how much it costs the NHS but then you make it well nigh impossible to actually let the appropriate dept. know. Unfortunately I woke up being sick so didn’t have a decent time to get in touch, in different circumstances my husband would have driven to Frome hospital to inform them but that was not possible. I noted at the end of each number was a message asking callers to ‘be kind etc’ to whoever answers one’s call - I felt no unkindness just a slightly hysterical urge to laugh and weep at the same time. I’m 80 so remember fondly of the time when one simply made one phone call to a receptionist who would more often than not tell one off for cancelling at the last minute. I’m okay with the internet but so many older people aren’t and must end up so utterly confused and miserable and in some cases inadequate. Fabulous hard working staff all round …. Admin…must do better you owe it to both patients and staff.
Visited Don't know on July 2023
Frome Community Hospital has not yet replied.
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Review titled This is not an Urgent Care Centre
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
Despite what it says on the website this is not an Urgent Care Centre, it is a Minor Injuries Unit. We wasted time visiting this site when I needed treatment.
Visited Urgent care centre on June 2023
Frome Community Hospital has not yet replied.
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Review titled thanks
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I would likecto express my thanks to the nurse who saw me last at the miu on Sunday. She was so kind and thoughtful and helped me to feel better and that I wasn't being a nuisance at the end of a long shift. thank you.
Visited Urgent care centre on June 2023
Review titled Frome Community Hospital
Replied on 22 June 2023
Thank you for taking the time to give us this lovely feedback, I will make sure the team in Frome see your post. I hope you are on the mend. Kind Regards Hannah
Provided by Care opinion
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Review titled Excellent level of care and compassion
Rated 5 stars out of 5
by Mrs Sharon Hollis - Posted on 28 May 2023
After falling ill on holiday whilst staying at Centerparcs I went to Frome Community urgent care for some much needed help. The service I received was above and beyond. The receptionist was polite and helpful and I was seen very quickly by such a kind,caring and compassionate nurse who checked me over and didn't treat me like a number but like a human being who was feeling very sorry for herself! I want to take this time to say a massive thank you and for making my stay at centerparcs a lot less painful! The service here was 100%. Thank you so much once again!
Visited Urgent care centre on May 2023
Review titled Frome Community Hospital
Replied on 30 May 2023
Thank you very much for taking the time to give us this feedback, I will ensure your comments are seen by the staff in Frome. I am glad that you had a positive experience and I hope that you are feeling better now. Kind Regards Hannah
Provided by Care opinion
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Review titled Welcomed with a smile
Rated 5 stars out of 5
by Jill Taylor - Posted on 21 May 2023
This felt like a happy place to be. There was a wonderful painting on the wall done be school children. The receptionist greeted me with a smile she booked me in and I had made her laugh. The nurse who checked me over was lovely made me feel at ease. I saw the doctor she gave me a good check prescribed some medication and reassured me. On leaving I thanked them and said how nice they had all been. Saying thank you and having good manners costs you nothing. Thank you again I wish I could get such great service everywhere I went.
Visited Urgent care centre on May 2023
Review titled Frome Community Hospital
Replied on 30 May 2023
Thank you for your lovely comments. I am really pleased that you have had a positive experience. I will make sure the staff see your comments. I hope you are on the mend. Kind Regards Hannah
Provided by Care opinion
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Review titled Contact
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2023
I’m sure the service is great but trying to contact to cancel an appointment( having woken up ill) a nightmare. Took almost an hour so meant the practitioner will have only known 15 mins prior to my appointment. The hospital is terrific have always had excellent care and am only doing this to point out how it could leave people just not turning up as I almost gave up.
Visited Musculo-skeletal services on April 2023
Frome Community Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust