Glenfield Hospital
Groby Road, Leicester, Leicestershire, LE3 9QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Care
Rated 5 stars out of 5
by Daksha Chauhan - Posted on 23 July 2024
I was booked in for a colonoscopy on the 17th of July in the morning. The care and attention that I received from the nurses and doctors was outstanding. I was worried about the procedure and everything was explained to me in detail. The care I received from the doctors performing the procedure made me feel comfortable and at ease with their kind and caring words. I couldn’t have asked for more than this. These are exceptional nurses and doctors.
Visited Gastrointestinal and Liver services on July 2024
Glenfield Hospital has not yet replied.
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Review titled Fantastic first Colonoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2024
If you're dreading your first Colonoscopy, please don't. I was in and out within two hours, all staff were incredible and no painkillers or sedation needed
Visited Gastrointestinal and Liver services on July 2024
Glenfield Hospital has not yet replied.
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Review titled Radiology useless service
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2024
Came for a mri scan here useless service nothing explained to me I was very anxious scan was cancelled I will be reporting my concerns to the care quality commission the radiologists were also rude and unhelpful avoid having a scan here at all costs
Visited Don't know on June 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Outstanding Care Received
Rated 5 stars out of 5
by Alex Soim - Posted on 26 June 2024
I heard good words before about glenfield before,I tought they were just overreacting.But I was admited here in i.c and I can say if I would pay a 6star hotel,they wouldn.t give same care as nurses from here done for me.Attention to details,polite,kind,100% for patients. Hard to say that I would like to be back in hospital again :) If all hospitals would have this type of system and employers,this country would be a wonderful thing! I wanna thank you to all staffs from here for everything :)
Visited Intensive Care on June 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great care
Rated 5 stars out of 5
by Claire - Posted on 19 June 2024
My mum was treated in Glenfield CDU and transferred to ward 16. Every member of staff we have encountered has been kind, caring, friendly and welcoming. It has been outstanding care that we have received. Thank you
Visited Don't know on June 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
I wanted to leave a review to say how fantastic our experience was At Glenfield today. All the staff who i saw (and observed with other patients) were so friendly and kind. Keep up the good work!
Visited Dentistry and Orthodontics on May 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great care and skill
Rated 5 stars out of 5
by Debbie Collins - Posted on 14 April 2024
Hi I was taken by ambulance to the CDU at Glenfield hospital (13/04/2024). I had a very fast heart rate and was feeling very physically and mentally weak. I was treated with skill, kindness and respect from start to finish. The nurses, the doctors and the consultant were absolutely fantastic. I can’t thank you all enough.
Visited Cardiology on April 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Outstanding department SDEC
Rated 5 stars out of 5
by Chloe perrin - Posted on 10 April 2024
I was sent to the Same Day Emergency care clinic by my doctor a day ago for various reasons. I was greeted at the desk with the happiest clerk you could ever imagine! She was brilliant from start to finish and just a joy to be greeted by even when feeling quite unwell. Every member of staff on this department were outstanding and they made me feel so relaxed and comfortable. The doctors and nurses on this department were all so polite and very gentle taking bloods, treatments etc. I cannot thank all of the staff enough for their hard work and getting me the treatment I needed. I hope this review doesn’t go unnoticed and they get praise for what they are doing there every day because they all deserve to hear what a great job they’re doing! Thank you all again!
Visited Don't know on April 2024
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent service
Rated 5 stars out of 5
by Kim Shirley - Posted on 06 April 2024
From walking in to getting a gown , to seeing a doctor, having a mammogram, then ulta sound scan , every single member of staff where absolutely amazing. So friendly, explained everything that was going on . Thanks to you all ,amazing staff.
Visited Breast cancer services on April 2024
Review titled Glenfield Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Time
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2024
we had been called in the hospital at 11:00 am in the morning, took blood test and said to wait for the result! now we are still waiting and the time is around 11pm been 12 hours already still did not get the blood test result! no Doctors have spoken to me aswell and we are still waiting!!!! Need to sort this things out, Wont recommend it!!
Visited Don't know on April 2024
Review titled Glenfield Hospital
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust