Glenfield Hospital
Groby Road, Leicester, Leicestershire, LE3 9QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 1st class from ward 23
Rated 5 stars out of 5
by Robert Mitchell - Posted on 25 September 2023
Brought my wife in for surgery, absolute first class from all the staff from entering the ward to leaving 5 hours later. We were made aware from the start of what the procedure entailed and when and how long it would take. The nursing staff were excellent and the surgeon who did the op was informative of what was involved and after it of what he had done. Many thanks to all once again for everything you did.
Visited Vascular surgery on September 2023
Review titled Glenfield Hospital
Replied on 06 November 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great service Cardiac Investigation Department
Rated 5 stars out of 5
by Marina Yates - Posted on 05 August 2023
Want to compliment lovely Main Entrance receptionist , kind nurse from ward 16 who helped me find ECG team. Appointment was timely and well organised. Technician was friendly, professional and polite. She wasted no time during ECG investigation. Special thank you to administrator who made neurodivergent ppl friendly letter and highlighted key information on it. Much appreciated and helpful.
Visited Cardiology on August 2023
Review titled Glenfield Hospital
Replied on 09 August 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Incredible
Rated 5 stars out of 5
by Jo G - Posted on 19 August 2023
Whilst working in the area I was admitted as an emergency. Simply put I cannot thank all the staff I came into contact with enough, simply put they saved my life. The level of care I received throughout from emergency to icu to ward was incredible, professional, respectful and gold standard. I felt safe and confident that the outcome would be good, every effort and service was made available to me to ensure my whole wellness. I was blown away with the level and detail of care. The lady who provided hot drinks and water to ward 17 was also a life saver, keeping us beautifully hydrated with absolute regularity, excellent. Pretty well everyone that crossed my path were fabulous. Thank you, thank you, thank you.
Visited Chronic Obstructive Pulmonary Disease on August 2023
Review titled Glenfield Hospital
Replied on 22 August 2023
Dear Jo, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent care
Rated 5 stars out of 5
by janet stone - Posted on 14 July 2023
I have very recently been discharged from ward 31 & want to thank the wonderful team on that ward who supported me throughout my stay , when I say I couldnt have received better care anywhere on earth I truly mean it . They were all so kind and caring & looked after me so well .I was very nervous on my arrival as an emergency patient after being transferred from another hospital , whom of I may add were most impressed with the speed the transfer was arranged , I was made to feel at home from the minute I was taken onto ward 31 and that feeling remained throughout my stay. so, to all the staff who work on there I wish to say a very grateful and sincere thankyou for saving my life. I wish you all the very best for the future, you are all amazing .Your kindness will stay with me forever :
Visited Cardiology on July 2023
Review titled Glenfield Hospital
Replied on 24 July 2023
Hello Janet, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Amazing service
Rated 5 stars out of 5
by Fiona Stevens - Posted on 06 August 2023
I attended the clinic after visiting my doctors because I was concerned about a nipple abnormality. I was very nervous about attending the hospital. As soon as I entered I found very friendly staff and the whole process was incredibly efficient. It was busy but brilliantly run.
Visited Breast cancer services on July 2023
Review titled Glenfield Hospital
Replied on 09 August 2023
Hello Fiona, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Efficient and effective!
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2023
I was referred for a walk-in chest x-ray by my GP. Attended and was in and out in under 30 minutes - very efficient and effective service.
Visited Imaging services on July 2023
Review titled Glenfield Hospital
Replied on 24 July 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Wonderful staff.
Rated 4 stars out of 5
by Terry Wall - Posted on 30 July 2023
I was transferred to Glenfield from The Royal Infirmary A &E and it was decided to keep me in and fit a pacemaker for which I was on a waiting list. I only had to wait a few days for the procedure to be carried out and the care shown by the nursing staff was exemplary. It was my birthday during my stay which became apparent every time I was asked to confirm my date of birth! It came as a real surprise when the staff arrived at my bed singing Happy Birthday and carrying a lovely cake which was shared with everyone on the ward. A really lovely gesture. It was probably not a typical week but there were 4 patients who were extremely rude and quite insulting to some of the staff and in one case almost reduced a nurse to tears. I honestly don’t know how they managed to cope with this, but they did and their performance was exemplary and deserves the highest praise.
Visited Cardiology on July 2023
Review titled Glenfield Hospital
Replied on 09 August 2023
Hello Terry Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled No communication
Rated 2 stars out of 5
by Anonymous - Posted on 10 August 2023
A relative went in for an emergency transplant,although they appeared to take care of him whilst in there,realistically the care was very poor. Absolutely zero contact with the family to either let them know they had gone down for the operation or when they came back,if it was successful or how the patient was managing. Many many phones calls to the ward to try and find out, were either unanswered or when answered you we're treated abruptly and made to feel like a nuisance. There was no communication whatsoever between the staff and immediate next of kin. During such a difficult and nervous time the experience was made worse by not knowing what was happening and the staff treating such an important operation as if it was just like going to the dentist. Staff should keep the next of kin fully informed at every stage and not just ring up after 5 day's and expect someone to come and then take the patient home.with no advice on aftercare or what to do if the body rejects the organ!. Very very poor
Visited Don't know on June 2023
Review titled Glenfield Hospital
Replied on 22 August 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester
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Review titled Excellent care
Rated 5 stars out of 5
by Lissa Green - Posted on 17 June 2023
I attended the Glenfield Hospital to have incisional hernia repairs and from when I arrived in hpb triage until when I was discharged the following day the care was exceptional from absolutely everyone. This includes all staff who prepared me for surgery, the deputy sister, the nurse, the surgeon and doctor who both took time to visit me after my surgery as well, the theatre assistants who took me to theatre, the anaesthetist, the nurse who chatted with me while I was in recovery and made me feel calm and relaxed, he was what I would refer to as an angel on my journey, the two nurses who collected me from recovery and showed such kindness and care (also 2 angels) and all the nurses, health care assistants and cleaners on ward 36 where I stayed overnight. I was so grateful to be given a bed on this ward as there wasn’t one available where I was intended to go and without this bed my operation would have been cancelled. The ward was so clean and run so efficiently and was the quietest ward at night I have ever stayed on. This shows the dedication and care of the staff that worked that night to ensure we as patients could sleep. Thank you to everyone I came in contact with, I only wish I could name you all, my appreciation of every one of you is immense.
Visited General Medicine on June 2023
Review titled Glenfield Hospital
Replied on 28 June 2023
Hello Lissa, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great Care
Rated 5 stars out of 5
by Nina Tyers - Posted on 26 June 2023
I have recently had breast surgery on ward 34 for precancerous deposits. I can honestly say that the care I received from Doctors and Nurses was fantastic. The staff knew I was scared and supported me so well with their professionalism but also their humour where appropriate. I would also say I have never seen such a clean ward at any of the Leicestershire hospitals! It was immaculate. I am home now and recovering well but would like to thank everyone for their care.
Visited Breast Surgery on June 2023
Review titled Glenfield Hospital
Replied on 28 June 2023
Hello Nina, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust