Glenfield Hospital
Groby Road, Leicester, Leicestershire, LE3 9QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Sue F - Posted on 15 June 2023
After visiting the pacemaker clinic the 2 members of staff dealt with me above and beyond the call of duty, they listened to my worries and explained every step of what they were doing , they were so caring and professional, I felt totally in safe hands A previous visit the staff were extremely good too What a great professional and knowledgeable team
Visited Cardiology on June 2023
Review titled Glenfield Hospital
Replied on 16 June 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Good experience, one small problem
Rated 4 stars out of 5
by Jane - Posted on 27 June 2023
I went for my breast screening yesterday at the breast care centre. Lady at reception was so cheerful and welcoming, thank you! The lady who did my mammogram was also very kind and efficient and really put me at my ease. I was lucky to be in and out in 15 minutes max which meant I didn’t even need to pay carpark fees - magnificent! The only small difficulty was the lady who came to fetch me walked ahead of me as she gave me instructions, so I wasn’t quite able to hear her. She said “ something and shut the door behind you” to which I said do I need to also lock the door? (I forgot last time) she then answered a little testily “that’s what I just said.. lock and shut the door behind you”. There’s something here about facing people when you are giving them instructions. Also if you have sequential actions put them in sequence. Ie. Shut and then lock the door. Please don’t be testy with patients when they might be quite nervous, or unable to hear you correctly. I hope this helps, otherwise a really good experience.
Visited Breast cancer services on June 2023
Review titled Glenfield Hospital
Replied on 28 June 2023
Hello Jane, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Ward 32 outstanding care
Rated 5 stars out of 5
by Alun D - Posted on 19 May 2023
Had a cardiac ablation, my treatment and care was outstanding from the team on ward 32. I like to thank all of the doctors nurses, healthcare workers, cleaners etc for my treatment, and especially the two nurses who looked after me before and after my op, your treatment was fantastic and your fast reaction to help me when my blood pressure drop into my boots was outstanding. Thank you Alun
Visited Cardiology on May 2023
Review titled Glenfield Hospital
Replied on 02 June 2023
Hello Alun, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Superb Hospital and Staff
Rated 5 stars out of 5
by Alexander Charles Dustan - Posted on 25 May 2023
I was in ward 20 in early May of this year and found that the staff was superb making you feel at ease ,they was all very knowledgeable and tentative keep you well informed what was happening at all times. You was felt like a patient and not just a hospital number, which in my way goes a long way in my book. I can not praise the staff highly enough. Excellent superb all round.
Visited Respiratory Medicine on May 2023
Review titled Glenfield Hospital
Replied on 02 June 2023
Hello Alexander Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Endoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
So welcoming from start to finish, great customer skills, felt so safe. Was quite scared of procedure but staff reassured me. A credit to all the staff. Huge thanks to everyone
Visited Don't know on April 2023
Review titled Glenfield Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Unbelievably friendly and professional service
Rated 5 stars out of 5
by James (Jim) Cregeen - Posted on 06 April 2023
I am not allowed to name the 5 wonderful ladies who took care of me while l was undergoing pre-operation assessment in the sopac clinic, however, they led me through each section like clockwork. As l have diabetes 2 they even made sure l had something to eat at lunchtime and provided me with a lovely mug of coffee to take with it. They confirmed my tasl return ambulance which was on time, but as it happens l was in no rush to leave these caring people or the ambiance they create. May l please send my grateful thanks to one and all.
Visited Don't know on April 2023
Review titled Glenfield Hospital
Replied on 18 April 2023
Hi Jim, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust